WRVR Troubleshooting Guide

Problems ATC reported no display on screen/ black screen Possible causes 1. Monitor on power saving mode/screensaver 2. Monitor turned off 3. CPU turned off 4. No power to monitor 5. No power to CPU 6. Monitor faulty 7. CPU faulty Actions 1. Move PC mouse or press any keys on keyboard 2. Turn on the Monitor 3. Turn on the CPU 4. Turn on power supply 5. Make sure power cable connected properly 6. Try to change monitor to test 7. Inform MET KLIA the ATC CPU/Monitor is faulty 1. Provide the ATC with the correct IP Address 2. Ask them to check other website (email/google/yahoo). If cannot access then ask them to call the tower internet service provider. 3. Make sure the network port light is blinking to confirm the cable is connected properly 4. Change network cable 5. Turn on the network switch 6. Refer to #3 7. Turn on the adapter 8. Replace the adapter 9. Make sure the adapter cable is inserted properly 10. Refer to #4 11. Realign the Access Point or the Subscriber Module and do a ping test until connection is established 12. Replace the Access Point 13. Refer to #7 14. Refer to #8

ATC operator reported cannot access METairport/WRVR display/Public IP/192.168.101.50

1. IP address entered in the navigation bar is incorrect 2. Internet is down (for Civil Airport) 3. Network cable is not connected properly to the CPU network port or to the Network Switch/Router 4. Network cable is damaged 5. Network Switch is turned off 6. Access Point cable does not connected properly to the Network Switch (Military Airport) 7. Access Point adapter is turned off (Military Airport) 8. Access Point adapter is faulty (Military Airport) 9. Access Point adapter cable is not properly connected to the Access Point (Military Airport) 10. Access Point cable is damaged (Military Airport) 11. Access Point is not in the line of sight with the Subscriber Module (Military Airport) 12. Access Point is damaged 13. Subscriber Module adapter is turned off (Military Airport) 14. Subscriber Module adapter is faulty (Military Airport) 15. Subscriber Module adapter cable is not properly connected to the

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ATC operator reported no data/red slashes on screen

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Subscriber Module (Military Airport) Subscriber Module cable is damaged (Military Airport) Subscriber Module is damaged MET Station network switch is turned off Network cable from DPU is not connected properly to the MET Station Network Switch or to DPU Network cable from DPU to MET Station Network Switch is damaged DPU is turned off DPU power cable is not connected properly UPS is turned off UPS power cable is not connected properly UPS is faulty Internet is down (Civil airport) DPU network cable for internet connection is not connected properly to the MET Station router/LAN Network Switch MET Station Router/LAN Network Switch is faulty WRVR system software is hanged/crashed DPU is damaged New DPU is not working/not available/damaged Unknown causes Screen is hanged Network cable between DPU and Network Switch is down Network between Network switch and Access Point is down Network between Access Point and Subscriber Module is down Network between Subscriber Module and AE Network Switch is down Network between AE Network Switch and AQ/Arm Processor is down AQ is down AQ is hanged Power connection between AQ and Surge protector is

15. Refer to #9 16. Refer to #4 17. Replace the Subscriber Module 18. Refer to #5 19. Refer to #3 20. Refer to #4 21. Turn on the DPU 22. Connect the power cable properly 23. Turn on the UPS 24. Connect the UPS cable properly 25. Bypass the UPS or replace the UPS 26. Report to MET KLIA or MMD ICT 27. Refer to #3 28. Refer to #26 29. Restart the system 30. Turn on the other DPU and do proper cable swap 31. Report to MET KLIA 32. Refer to #31

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down/insufficient Power connection between Surge protector and MCB 5V is down/insufficient Power connection between MCB 5V and 5V Power Supply is down/insufficient Power connection between 5V Power Supply and 240VAC MCB is down AQ shows data is 0 Data connection between AQ and Surge Protector is down Data connection between Surge Protector and AE Connector is down Data connection between connector and Surge Protector Box is down Data connection between Surge Protector Box and Sensor is down Power connection between sensor and Surge Protector Box is down/insufficient Power connection between Surge Protector Box and connector is down/insufficient Power connection between connector and sensors MCB is down/insufficient Power connection between connector and MCB 12V is down/insufficient Power connection between MCB 12V and 12V power supply is down/insufficient Power connection between 12V Power Supply and 240 VAC MCB is down Power connection between 240VAC and Main Source is down