Name:

Contact No.

Gender MALE FEMALE

Age 18-25 25-35 36-45 46-60 60+

Occupation

Do you use internet Banking? Yes No --------------If answer of previous question is Yes then------------------Do you own an internet connection? Yes No If answer is No then how do you perform your online banking? Through cybercaf from office, college, school Others

How frequently do you visit your bank branch per month? Less than 1time 1 to 3 times 3 to 8 times 8 to 12 times more than 12 times

The main reason that you typically visit your bank branch (please choose the single most important reason)? To make deposits To transfer funds To inquire about the cash To withdraw cash other

Please Rank these internet banking facilities (1 to 7 where 1 is most preferable and 7 is least preferable) Factors Convenience and flexibility (Rank 1-7 1-most preferable Items

Convenient way of operating banking transactions

A very flexible virtual banking system Saves time as compared to conventional banking No queuing in bank branches Easy to use User friendly

7-least Preferable)

 Anytime and anywhere banking facility

Transaction related benefits

.Saves a lot transaction cost

Transaction is efficient It has lower transaction fees

(Rank 1-7 1-most preferable 7-least preferable)

It allows speedy transfer It allows easy access to transaction data both recent and historical I can check my transaction details and statement regularly It gives facility of fund transfer to third party

Do you use internet banking in Financial Transaction? Yes No -----------------If your answer is YES then--------------------What kind of financial transaction have you done?

 (Please check all that apply)

Pay Bills/ tax filing/ Shop Online

Pay bills (electricity, telephone, cell phone) Pay for credit card bill Use for Tax payments Use my bank account as a channel of payment to shop online with direct debit to bank account (Please check all that apply) Transfer of funds Account-to-account (to your account) Transfer of funds Account-to-account (to another bank account / third party accounts) (Please check all that apply) Request for a Demand Draft / Pay orders Request for a new fix deposits Request for an over draft order ------------------If you DO NOT use internet banking for financial transaction--------------Why havent you started doing financial transactions on Banking Sites? (Please check all that apply) I do not know how to transfer money online I have security concerns over financial transactions Prefer to conduct transfer transactions face-to-face Banks website is not user friendly None of my banks offer Other Order FD, DD, Overdraft

Transfer of funds

-----------------------People who DO NOT use internet banking-----------------------

Main reason that you have not opened an online banking account
(Please check all that apply)

Never think of that Have less knowledge about that I dont see any real value in that I am concerned about security issues I prefer face to face banking transactions Not familiar with internet Not available through my bank Others

Please add any comments here.