Chris was a lead FBI hostage negotiator for 24 years. The amount of negotiating knowledge he has is unprecedented. ANYONE can find value in this episode,  you can never have too many negotiating tips you can use anywhere. If you enjoyed today’s episode remember to subscribe in iTunes and leave us a review!   Best Ever Tweet: “People love to tell you how to do stuff, they love to tell you what to do” - Chris Voss   Chris Voss Background: -Founder The Black Swan Group, firm solves business communication problems with hostage negotiation strategies -Author of the national best-seller Never Split The Difference -After 24 years as a lead FBI hostage negotiator, he founded The Black Swan Group -International keynote speaker, negotiation consultant, and award-winning business school professor. -Say hi to him at http://blackswanltd.com/ -Based in Los Angeles, California     Made Possible Because of Our Best Ever Sponsors:Are you looking for a way to increase your overall profits by reducing your loan payments to the bank?Patch of Land offers a fix-and-flip loan program that ONLY charges interest on the funds that have been disbursed, which can result in thousands of dollars in savings.Before securing financing for your next fix-and-flip project, Best Ever Listeners you must download your free white paper at patchofland.com/joefairless to find out how Patch of Land’s fix and flip program can positively impact your investment strategy and save you money.