Paul is President at RingBoost and Founder of 1800Prepare.com. He is a sought-after speaker, with recent engagements in the telecom and legal marketing industries. Paul appeared on the TV show The Office as Cool Guy Paul, a role he inspired. Top 3 Value Bombs: 1. It’s just not enough to make the phone calls coming in. Make sure you handle it right. Make sure that you are truly building that relationship and giving your clients what they need. 2. It is expensive to hire somebody and train them. But when they build a relationship with a client, that’s going to lead into future business, referrals, and other things that you just can’t scale. 3. Technology levels the playing field for everybody. But technology can never replace YOU. Sponsor: Pitney Bowes: With SendPro Online from Pitney Bowes you can compare rates from multiple carriers, print stamps and shipping labels, and track shipments all in one place. Visit PB.com/fire and get a free 30-day trial plus a free 10 pound scale to get started!