What if they things that healthcare practitioners think are important aren't the same things that patients think are important? Natalie May & Roisin McNamara talk to a patient - a young person who attended the Emergency Department with impending airway obstruction necessitating emergent intubation and intensive care admission - about her experiences of the Emergency Department and ICU, what was good about the care she experienced and what we as clinicians can do or think about differently to provide a better patient experience to those children and young people who need us most.