For over 17 years, Greg has helped some of the biggest and fastest moving companies in the U.S. engage their customers with information technology. He's a mobile and tablet experience strategist who often speaks at conferences and is now working on his fifth book. In this podcast, Greg discusses what works and doesn't work in software user interface design, and where he thinks IT is going... at least in the near-term.  Emergency managers thinking about web, mobile app and other software design should listen-in.