28 min listen
Customer Service Strategy: Surviving the Worst Customer Situations
Customer Service Strategy: Surviving the Worst Customer Situations
ratings:
Length:
54 minutes
Released:
Apr 24, 2018
Format:
Podcast episode
Description
In this episode, we're talking customer service. Great customer service can make or break your brand, and your sanity. Joining us to discuss it is a self-proclaimed provider of excellent customer service for the past 20 years, fellow podcast host Dave Rodenbaugh.
Dave is the founder of Recapture, an email marketing and abandoned cart solution for Shopify and Magento. He's also the co-host of the Rogue Startups podcast chronicling his journey as a single-founder startup. As if that weren't enough, Dave even runs BigSnow TinyConf West, a business mastermind and ski getaway for small web businesses. Passionate about customer service, eCommerce and small business.
You'll Learn
How is everyone doing support wrong today?
Live chat-- is it worth it?
What are the worst things we can say to customers when they contact us for support?
What's the most important thing we can do to improve customer support?
How to deal with toxic customers
Tune in for more details!
Resources
[Recapture]https://recapture.io) - Mention The Unofficial Shopify Podcast for a free 60-day trial
Recapture in the Shopify app store
Rogue Startups podcast
BigSnow TinyConf West
Gorgias.io
Share your thoughts
Ask a question in The Unofficial Shopify Podcast Facebook Group
Share this show on Twitter
Never miss an episode
Subscribe on iTunes
Join Kurt's newsletter
Help the show
Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
Subscribe on iTunes
What's Kurt up to?
See our recent work at Ethercycle
Take a ride with Kurt on YouTube
Grow Your Store in 2018
Apply to work with Kurt to grow your store.
Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
Learn Shopify Plus got that regular Shopify doesn’t?”
Dave is the founder of Recapture, an email marketing and abandoned cart solution for Shopify and Magento. He's also the co-host of the Rogue Startups podcast chronicling his journey as a single-founder startup. As if that weren't enough, Dave even runs BigSnow TinyConf West, a business mastermind and ski getaway for small web businesses. Passionate about customer service, eCommerce and small business.
You'll Learn
How is everyone doing support wrong today?
Live chat-- is it worth it?
What are the worst things we can say to customers when they contact us for support?
What's the most important thing we can do to improve customer support?
How to deal with toxic customers
Tune in for more details!
Resources
[Recapture]https://recapture.io) - Mention The Unofficial Shopify Podcast for a free 60-day trial
Recapture in the Shopify app store
Rogue Startups podcast
BigSnow TinyConf West
Gorgias.io
Share your thoughts
Ask a question in The Unofficial Shopify Podcast Facebook Group
Share this show on Twitter
Never miss an episode
Subscribe on iTunes
Join Kurt's newsletter
Help the show
Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
Subscribe on iTunes
What's Kurt up to?
See our recent work at Ethercycle
Take a ride with Kurt on YouTube
Grow Your Store in 2018
Apply to work with Kurt to grow your store.
Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
Learn Shopify Plus got that regular Shopify doesn’t?”
Released:
Apr 24, 2018
Format:
Podcast episode
Titles in the series (100)
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