34 min listen
RetailCraft 12 - "Summer Bookclub" - Martin Newman, Natalie Berg, Miya Knights and Richard Hammond in the studio discussing their recent retail books
FromRetailCraft - digital retail, ecommerce and brands - Retail Podcast
RetailCraft 12 - "Summer Bookclub" - Martin Newman, Natalie Berg, Miya Knights and Richard Hammond in the studio discussing their recent retail books
FromRetailCraft - digital retail, ecommerce and brands - Retail Podcast
ratings:
Length:
65 minutes
Released:
Aug 15, 2019
Format:
Podcast episode
Description
In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about their latest books, their experiences, motivations and ideas.
"Authors" is probably not the best description since our group are retailers, entrepreneurs, technologists, analysts... who have happened to write books.
Our conversation covers customers, culture, Amazon, technology, university education and the process of writing.
Run time: 65 minutes.
Information:
Martin Newman: https://www.linkedin.com/in/martindnewman/ ("100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World" - https://amzn.to/31IyVp8 )
Natalie Berg: https://www.linkedin.com/in/natalie-berg-ba20931/ ("Amazon: How the World's Most Relentless Retailer will Continue to Revolutionize Commerce" - https://amzn.to/2TB1bHz ; and her previous book on Walmart, https://amzn.to/33wkEOl)
Miya Knights: https://www.linkedin.com/in/miyaknights/ (co-author with Natalie of "Amazon", above, and of "Omnichannel Retail: How to build winning stores in a digital world", https://amzn.to/2N4Unkh )
Richard Hammond: https://www.linkedin.com/in/uncrowdceo/ (author of "Smart Retail: Winning Ideas and Strategies from the Most Successful Retailers in the World (4th edition)" - https://amzn.to/2KLe5ih - and the newly-released "Friction/Reward: Be your customer's first choice" - https://amzn.to/2KNccS9
Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.
"Authors" is probably not the best description since our group are retailers, entrepreneurs, technologists, analysts... who have happened to write books.
Our conversation covers customers, culture, Amazon, technology, university education and the process of writing.
Run time: 65 minutes.
Information:
Martin Newman: https://www.linkedin.com/in/martindnewman/ ("100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World" - https://amzn.to/31IyVp8 )
Natalie Berg: https://www.linkedin.com/in/natalie-berg-ba20931/ ("Amazon: How the World's Most Relentless Retailer will Continue to Revolutionize Commerce" - https://amzn.to/2TB1bHz ; and her previous book on Walmart, https://amzn.to/33wkEOl)
Miya Knights: https://www.linkedin.com/in/miyaknights/ (co-author with Natalie of "Amazon", above, and of "Omnichannel Retail: How to build winning stores in a digital world", https://amzn.to/2N4Unkh )
Richard Hammond: https://www.linkedin.com/in/uncrowdceo/ (author of "Smart Retail: Winning Ideas and Strategies from the Most Successful Retailers in the World (4th edition)" - https://amzn.to/2KLe5ih - and the newly-released "Friction/Reward: Be your customer's first choice" - https://amzn.to/2KNccS9
Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.
Released:
Aug 15, 2019
Format:
Podcast episode
Titles in the series (49)
RetailCraft 04 - Dreamforce, Zippin's CEO Krishna Motukuri, beyond checkout and the Top500: Back in the studio after the summer, we have an episode that's roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the "Amazon Go"-style check... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast