3.configuring Cisco CME

Configuring Cisco CallManager Express (CME)
Cisco Networking Academy Program
IP Telephony
2005 Cisco Systems, Inc. All rights reserved.
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Overview of Cisco CME
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What is Cisco CallManager Express?

Cisco CME
Trunks PSTN
WAN
Call processing for small to medium sized deployments VoIP integrated solution Up to 120 IP phones IOS based solution
IP Telephony 2005 Cisco Systems, Inc. All rights reserved.
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What is Cisco CallManager Express? (Cont.)

Select IOS based platform
Multiservice access routers
2600XM
3700
1700
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How Does Cisco CallManager Express Work?

Connection(s) to PSTN
Analog
Digital
PSTN
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How Does Cisco CallManager Express/Cisco Unity Express Work? (Cont.)

PSTN
H.323 H.323 H.323 between Cisco CME systems
WAN
H.323 SIP
WAN
PSTN Gateway and IP to IP Gateway functionality
PSTN
PSTN
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Differences between Traditional Telephony and VoIP
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Basic Components of a Telephony Network
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Central Office Switches
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What Is a PBX?
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What Is a Key System?
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Basic Call Setup
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Digitizing Analog Signals

1. Sample the analog signal regularly 2. Quantize the sample 3. Encode the value into a binary expression 4. Compress the samples to reduce bandwidth (multiplexing), optional step
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Nyquist Theorem
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Quantization
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Quantization Techniques
Linear
Uniform quantization
Logarithmic quantization
Compands the signal Provides a more uniform signal-to-noise ratio
Two methods
-law (most countries) -law (Canada, U.S., and Japan)
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Voice-Compression Techniques
Waveform algorithms
PCM ADPCM
Source algorithms
LDCELP CS-ACELP
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Example: Waveform Compression

PCM
Waveform coding scheme
ADPCM
Waveform coding scheme Adaptive: automatic companding Differential: encode changes between samples only
ITU standards:
G.711 rate: 64 kbps = (2 x 4 kHz) x 8 bits/sample G.726 rate: 32 kbps = (2 x 4 kHz) x 4 bits/sample G.726 rate: 24 kbps = (2 x 4 kHz) x 3 bits/sample G.726 rate: 16 kbps = (2 x 4 kHz) x 2 bits/sample
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Example: Source Compression

CELP
Hybrid coding scheme
High-quality voice at low bit rates, processor intensive G.728: LDCELP16 kbps G.729: CS-ACELP8 kbps
G.729A variant8 kbps, less processor intensive, allows more voice channels encoded per DSP Annex-B variant VAD and CNG
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G.729 and G.729A Comparison

Both are ITU standards Both are 8 kbps CS-ACELP G.729 more complex and processor intensive G.729 slightly higher quality than G.729A Compression delay the same (10 to 20 ms)
Annex-B variant may be applied to either
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Real-Time Transport Protocol

Provides end-to-end network functions and delivery services for delay-sensitive, real-time data, such as voice and video
Works with queuing to prioritize voice traffic over other traffic

Services include:
Payload type identification
Sequence numbering Timestamping Delivery monitoring
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Real-Time Transport Control Protocol

Monitors the quality of the data distribution and provides control information Provides feedback on current network conditions Allows hosts involved in an RTP session to exchange information about monitoring and controlling the session
Provides a separate flow from RTP for UDP transport use
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RTP Header Compression
RTP header compression saves bandwidth by compressing packet headers across WAN links
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When to Use RTP Header Compression
Narrowband links Slow links (less than 2 Mbps) Need to conserve bandwidth on a WAN interface
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Challenges and Solutions in VoIP
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Reliability and Availability

Traditional telephony networks claim 99.999% uptime Data networks must consider reliability and availability requirements when incorporating voice Methods to improve reliability and availability include:
Redundant hardware
Redundant links UPS Proactive network management
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Bandwidth Implications of Codec
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Impact of Voice Samples
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Data Link Overhead

Ethernet: 18 bytes overhead MLP: 6 bytes overhead Frame Relay: 6 bytes overhead
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Total Bandwidth Required
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Effect of VAD
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Cisco CME Features and Functionality
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Supported Protocols and Integration Options (Cont.)

FAX ATA
V
H.323 ATA Analog

V
Skinny
Skinny
Analog Phones
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Supported Protocols and Integration Options

Skinny Client Control Protocol (SCCP)
Cisco proprietary Call Control protocol Lightweight protocol Low memory requirements Low complexity Low CPU requirements
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Skinny Protocol Caveats
QoS, bandwidth and CAC support are not built into the Skinny protocol Complex connection paths can cause QoS problems
Remote registration of IP phones and ATAs is not supported
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Cisco CME does not support remotely registered phones
CME
PSTN
WAN Local Phones
X X
Remote Phones
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IP Telephony

H.323 Protocol
Supports Voice, Video, and Data
Industry Standard Complex protocol
Higher complexity than Skinny protocol

CAC functionality is part of the protocol Authentication is part of the protocol
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H.323 Connections
PSTN CME H.323 H.323 H.323 WAN
V
CallManager Cluster
Vmail
H.323
CME
Recommended
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Cisco CME can register to a H.323 gatekeeper thereby ensuring the WAN is not oversubscribed
H.323
WAN
Register Register
1000 2095551000
Register Extension number and/or E.164 number
Gatekeeper
2000 3095552000
Register Extension number and/or E.164 number
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SIP Protocol
Emerging standard
Vendor specific in most cases Higher complexity than Skinny protocol
Authentication is part of the protocol

Based on other well known protocols
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SIP Connections
PSTN CME H.323 SIP SIP WAN
V
CallManager Cluster
Vmail
SIP
CME
H.323 is recommended today

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Cisco CallManager Express Requirements

Feature license Seat license IOS platform
12.3(7)T or greater is recommended IP Voice
Cisco CME software and files

GUI files Firmware
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Cisco CallManager Express Restrictions

Cisco CME 3.1 caveats
TAPI v2.1
Cisco JTAPI Cisco IP Softphone
Remote SCCP phones across a WAN

G.729 conferences MGCP
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Cisco CallManager Express Restrictions (Cont.)

TAPI Lite Functionality Supported:
Operation of multiple independent clients (e.g. one client per phone line) Windows phone dialer Outlook contact dialer Third party applications
Not Supported:
TAPI based softphone Multiple-user or multiple-call handling (Required for ACD) Direct media- and voice-handling JTAPI
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Cisco CME Network Parameters
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Auxiliary VLANs
Prevent unnecessary IP address renumbering Simplifies Quality of Service (QoS) configurations Separates Voice and Data traffic Requires two Virtual Local Area Networks (VLANs) one for Data and one for Voice Requires only one drop down Ethernet for the CallManager Express IP phone and the PC plugged into the phone
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Auxiliary VLANs (Cont.) IP Addressing Deployment Options

IP Phone + PC on same switch ports 171.68.249.100
Recommended
IP Phone + PC on same switch ports 171.68.249.100 10.1.1.1
171.68.249.101
Public IP addresses
IP Phone uses private Network IP Phone + PC on separate switch ports 10.1.1.1 171.68.249.100
IP Phone + PC on separate switch ports

171.68.249.101 171.68.249.100
Public IP addresses
IP Phone uses private network

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Configuring Auxiliary VLANs

An access port able to handle 2 VLANs Native VLAN (PVID) and Auxiliary VLAN (VVID)
Hardware set to dot1q trunk
Tagged 802.1q (Voice VLAN)
Untagged 802.3 (Native VLAN)
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Configuring Auxiliary VLANs - Switching Review
Address learning
Forward/filter decision
Loop avoidance
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Configuring Auxiliary VLANs (Cont.)

Example 3550 switch or EtherSwitch Network Module
Console(config)#interface FastEthernet0/1 Console(config-if)#switchport trunk encapsulation dot1q Console(config-if)#switchport trunk native vlan 1 Console)config-if)#switchport access vlan 12 Console(config-if)#switchport mode trunk Console(config-if)#switchport voice vlan 112 Console(config-if)#spanning-tree portfast
802.1q trunking is enabled on the port The access VLAN is used for the PC plugged into the IP phone The voice VLAN is used for voice and signaling that originates and terminates on the IP phone Spanning tree portfast enables the port to initialize quickly
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Configuring Auxiliary VLANs (Cont.)

Switch# show interface fa0/17 switchport Name: Fa0/17 Switchport: Enabled Administrative mode: trunk Operational Mode: trunk Administrative Trunking Encapsulation: dot1q Operational Trunking Encapsulation: dot1q Negotiation of Trunking: Disabled Access Mode VLAN: 0 ((Inactive)) Trunking Native Mode VLAN: 12 (VLAN0012) Trunking VLANs Enabled: ALL Trunking VLANs Active: 1-3,5,10,12 Pruning VLANs Enabled: 2-1001 Priority for untagged frames: 0 Override vlan tag priority: FALSE Voice VLAN: 112 Appliance trust: none
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Configuring Auxiliary VLANs - Router Configuration
802.1q trunk
Trunk on a router
interface fastethernet 1/0.1
encapsulation dot1q 10
ip address 10.10.0.1 255.255.255.0
VLAN 10
interface fastethernet 1/0.2 encapsulation dot1q 20 ip address 10.20.0.1 255.255.255.0
VLAN 20
...
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DHCP Service Setup

Dynamic Host Configuration Protocol
Assigns an IP addresses and subnet masks for one or more subnets Optionally can assign a default gateway Optionally can assign DNS servers
Optionally can assign other commonly used servers

The DHCP scope can be customized to assign a TFTP server to IP phones
Best practice is to configure a DHCP scope for the IP phones

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DHCP Service Setup (Cont.)

DHCP Service Options
Single DHCP IP Address Pool
Separate DHCP IP Address Pool for Each Cisco IP Phone

DHCP Relay Server
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DHCP Service Setup (Cont.): Phone Bootup

The IP phone powers on The phone performs a Power on Self Test (POST) The phone boots up On the Cisco CME router a DHCP Scope can be configured. The scope should define the following:
Range of available IP addresses The subnet mask A default gateway The address of the TFTP server DNS server(s)
Through CDP the IP phone learns what the auxiliary VLAN is

The phone initializes the IP stack
Continued next slide

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DHCP Service Setup (Cont.): Phone Bootup (Cont.)
IP phone send DHCP Discover broadcast requesting an IP address DHCP server selects a free IP address from the pool and sends along with the other scope parameters as a DHCP Offer
The IP phone initializes applies the IP configuration to the IP stack The IP phone requests it configuration file from the TFTP server
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CMERouter(config)#
ip dhcp excluded-address start-IP end-IP
Sets a range of addresses to be excluded from the configured scopes

CMERouter(config)#
ip dhcp pool pool-name
Creates and enters a the DHCP scope mode

CMERouter(dhcp-config)#
network subnet subnet-mask
Defines the range of addresses that will be used to assign to DHCP clients
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IP Telephony

option option-number ip IP-address
Defines a custom option and its value

default-router IP-address
Sets the default gateway that will handed out to the DCHP clients
dns-server primary-IP [secondary IP]
Sets the DNS server(s) that will assigned to the DHCP clients
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Configuring DHCP on an IOS router
CMERouter(config)#ip dhcp exluded-address 10.90.0.1 10.90.0.10 CMERouter(config)#ip dhcp pool mypool CMERouter(dhcp-config)#network 10.90.0.0 255.255.255.0 CMERouter(dhcp-config)#option 150 ip 10.90.0.1 CMERouter(dhcp-config)#default-router 10.90.0.1 CMERouter(dhcp-config)#dns-server 10.100.0.1 10.100.0.2 CMERouter(dhcp-config)#exit
Option 150 sets the TFTP server on the IP phone The TFTP server contains the configuration files and firmware for the IP phone
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IP Phone Registration
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Files
Files critical to the IP phone
Firmware SEPAAAABBBBCCCC.cnf.xml XmlDefault.cnf.xml SCCP-dictionary.xml Phonemodel-dictionary.xml Phonemodel-tones.xml
7960 Firmware 7940 Firmware 7920 Firmware 7912 Firmware 7905 Firmware 7902 Firmware 7910 Firmware
SEP SEP
XML SEP XML SEP XML SEP XML XML
TFTP Server
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Files (Cont.): Firmware

7905 Firmware
7940 Firmware
CMERouter1#show flash -#- --length-- -----date/time------ path 1 399514 Mar 1 2002 12:56:28 P00305000301.sbn 2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin 3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin 4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin 5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin 6 700651 Mar 1 2002 12:56:18 CiscoIOSTSP.zip 7 369950 Mar 1 2002 12:56:22 P00303020214.bin 8 333822 Mar 1 2002 12:56:30 P00403020214.bin 9 47904 Mar 1 2002 12:56:54 S00103020002.bin 10 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup 11 496521 Mar 1 2002 12:57:22 music-on-hold.au 12 1908762 Mar 1 2002 12:56:54 P00503010100.bin 13 21 Mar 1 2002 12:56:18 OS7920.txt 14 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin
7960 Firmware

33 34
307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup 710144 Mar 1 2002 12:57:06 cme-gui-3.1.1.tar
Firmware is installed in flash RAM with the Cisco CME software or individually as needed Served up by the TFTP server on the Cisco CME router The command tftp-server flash:firmware-file-name
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Files (Cont.): Device Configuration XML File

SEPXXXXXXXXXXXX.cnf.xml
<device> <devicePool> <callManagerGroup> <members> <member priority="0"> <callManager> <ports> <ethernetPhonePort>2000</ethernetPhonePort> </ports> <processNodeName>10.15.0.1</processNodeName> </callManager> </member> </members> </callManagerGroup> </devicePool> <versionStamp>{Jan 01 2002 00:00:00}</versionStamp> <loadInformation>P00303020214</loadInformation> - <userLocale> <name>English_United_States</name> <langCode>en</langCode> </userLocale> <networkLocale>United_States</networkLocale> <idleTimeout>0</idleTimeout> <authenticationURL /> <directoryURL>http://10.15.0.1/localdirectory</directoryURL> <idleURL /> <informationURL /> <messagesURL /> <proxyServerURL /> <servicesURL /> </device>
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SEP
XML
* XXXXXXXXXXX = to the MAC address
Files (Cont.): Default XML File

XMLDefault.cnf.xml
<Default> <callManagerGroup> <members> <member priority="0"> <callManager> <ports> <ethernetPhonePort>2000</ethernetPhonePort> </ports> <processNodeName>10.15.0.1</processNodeName> </callManager> </member> </members> </callManagerGroup> <loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6> <loadInformation124 model="Addon 7914"></loadInformation124> <loadInformation9 model="IP Phone 7935"></loadInformation9> <loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8> <loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7> <loadInformation20000 model="IP Phone 7905"></loadInformation20000> <loadInformation30008 model="IP Phone 7902"></loadInformation30008> <loadInformation30002 model="IP Phone 7920"></loadInformation30002> <loadInformation30019 model="IP Phone 7936"></loadInformation30019> <loadInformation30007 model="IP Phone 7912"></loadInformation30007> </Default>
Default
XML
* Notice there is no ATA or 7914
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Files (Cont.): Language Specific XML Files

7960-dictionary.xml SCCP-dictionary.xml
<?xml version="1.0" encoding="ISO-8859-1" ?> <phrases> <phrase i="173" t="Login"/> <phrase i="172" t="Flash"/> <phrase i="171" t="Acct"/> <phrase i="170" t="Incompatible device type"/> <phrase i="169" t="Another Barge exists"/> <phrase i="168" t="Failed to setup Barge"/> <phrase i="167" t="Barge" /> <phrase i="166" t="Network congestion,rerouting" /> <phrase i="165" t="CallBack" /> <phrase i="164" t="SAC" /> <phrase i="163" t="DND" /> <phrase i="162" t="TrnsfVM" /> <phrase i="161" t="SetWtch" /> <phrase i="160" t="Intrcpt" /> <phrase i="159" t="ImmDiv" /> <phrase i="158" t="Voicemail"/> <phrase i="157" t="RmLstC"/> <phrase i="156" t="Unknown Number"/> <phrase i="155" t="Not Enough Bandwidth"/> <phrase i="154" t="Private"/> <phrase i="153" t="Park Number"/> <phrase i="152" t="Conference"/> <phrase i="151" t="Error Mismatch"/> <phrase i="150" t="Error Unknown"/> <phrase i="149" t="Error Pass Limit"/>
Language
XML
Contents will vary based upon language selected with the user-locale command
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Files (Cont.): Call Progress XML File

7960-tones.xml
<tones> <tone c1="30831" i1="-2032" c2="30467" i2="-1104" d="2" t="ringing"> <part m="on" t="2000"/> <part m="off" t="4000"/> <repeat c="65535"/> </tone> <tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2" t="reorder"> <part m="on" t="250"/> <part m="off" t="250"/> <repeat c="65535"/> </tone> <tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2" t="busy"> <part m="on" t="500"/> <part m="off" t="500"/> <repeat c="65535"/> </tone> <tone c1="30743" i1="-1384" c2="29780" i2="-1252" d="2" t="odial"> <part m="on" t="65535"/> <repeat c="65535"/> </tone> <tone c1="30831" i1="-2032" c2="31538" i2="-814" d="2" t="idial"> <part m="on" t="65535"/> <repeat c="65535"/> </tone> </tones>
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Call Progress
XML
Contents will vary based upon call progress tones selected with the networklocale command
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IP Phone Information
No 7914 in the XMLDefault.cnf.xml
<loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6> <loadInformation124 model="Addon 7914"></loadInformation124> <loadInformation9 model="IP Phone 7935"></loadInformation9> <loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8> <loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7> <loadInformation20000 model="IP Phone 7905"></loadInformation20000> <loadInformation30008 model="IP Phone 7902"></loadInformation30008> <loadInformation30002 model="IP Phone 7920"></loadInformation30002> <loadInformation30019 model="IP Phone 7936"></loadInformation30019> <loadInformation30007 model="IP Phone 7912"></loadInformation30007>
Default
XML
The 7914 expansion module cannot auto register Require the use of the type command entered by the administrator
All other valid devices can be recognized automatically by the Cisco CME system
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Download and Registration Power over Ethernet
Step 1 - Switch sends a Fast Link Pulse (FLP)
FLP
Step 2 - The phone returns the FLP to the switch due to a completed circuit
FLP
Step 3 - Power is applied
Step 4 - Link is detected on switchport Step 5 - The IP phone boots up Step 6 - The amount of power really needed is passed through CDP from the IP phone to the switch
CDP
Power needed
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Download and Registration (Cont.) DHCP

DHCP Server or DHCP Relay
Step 7 - CDP is used to send the auxiliary VLAN information from the switch to the IP phone
CDP
Voice VLAN Step 8 - The IP phone initializes the IP stack and sends a DHCPDiscover broadcast message
DHCPDiscover
Broadcast Step 9 - The DHCP server hears the DHCPDiscover message and selects an IP address from the scope and sends a DHCPOffer
DHCPOffer
IP address, Subnet Mask, Default Gateway, and TFTP server (option 150)
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IP Telephony
Download and Registration (Cont.) Existing IP Phone

MAC 000F.2470.AA32 Cisco CME is the TFTP Server
Step 10 - Phone applies addressing information obtained through DHCP to the IP stack
Step 11 - Using the address of the TFTP server learned from the option 150 in the DHCPOffer the phone looks for and downloads the file named SEPAAAABBBBCCCC.cnf.xml (where AAAABBBBCCCC is the MAC address), if the file is found the phone will register TFTP request for the SEP000F2470AA32.cnf.xml file
SEP
XML
SEP000F2470AA32.cnf.xml file
If no SEP XML file is found go to Step 14

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Download and Registration (Cont.) Unknown IP Address
MAC 000F.2470.AA32 Cisco CME is the TFTP Server
Step 12 - If the firmware version currently on the phone is different than the version specified in the SEPAAAABBBBCCCC.cnf.xml file then the firmware is downloaded from the TFTP server
7960 Firmware
TFTP request for firmware if needed
Firmware file Step 13 - IP phone will reboot if the firmware was updated
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Download and Registration (Cont.) Unknown IP Phone

CallManager Express is the TFTP Server Unknown IP address with MAC 000F.2470.AA32
Step 14 - If no SEP XML file was found then download from the TFTP server the XMLDefault.cnf.xml file
Default
TFTP request for the XMLDefault.cnf.xml file

XMLDefault.cnf.xml file
XML
Step 15 - The phone will register to CallManager Express but without any assigned extension. No calls will be able to be placed or received and a SEP file will be created on the CallManager Express router
or
Step 16 - If auto assign is enabled or the phone has been configured then the new IP phone will register to the CallManager Express and given an extension number
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Ephone-dn and Ephone
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Ephone-dn
A DN and Extension number are equivalent Line and voice port are equivalent Has a unique tag or sequence number assigned when the ephone-dn is created
Primary extension number on a single line ephone-dn that can make or receive one call at a time
DN1
ephone-dn
Can have one or more telephone numbers associated with it

Can have one voice channel or two voice channels
Primary/Secondary extensions configured on a single line ephone-dn where the primary is an internal extension number and the secondary is an E.164 number
DN1 and DN2

ephone-dn
Creates one or more telephony system pots dial peers when the ephone-dn is initially configured
One phone extension on a dual line ephone-dn for ephone-dns that need call waiting, consultative transfer and conferencing
DN1 DN1
ephone-dn
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IP Telephony
Ephone-dn (Cont.)
router(config)#
ephone-dn dn-tag [dual-line]
This command is used to create an extension (ephone-dn) for a Cisco IP phone line, an intercom line, a paging line, a voice-mail port, or a messagewaiting indicator (MWI).
router(config-ephone-dn)#
number dn-number secondary dn-number [no-reg [both | primary]]
This command is used to associate a DN number with the ephone-dn instance

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IP Telephony
Ephone
Software configuration of a physical phone Has a unique tag or sequence number assigned when the ephone is created
7960
Button 1 DN Button 2 DN Button 3 DN Button 4 DN Button 5 DN Button 6 DN
Can be an IP phone, analog phone attached to an ATA The MAC of the IP phone or ATA is used to tie the software configuration to the hardware The hardware is auto detected for all supported models except the ATA and 7914 expansion module Can have one or more ephonedn(s) associated with the ephone Number of line buttons will vary based on the hardware
MAC 000F.2470.F92A 7912

Button 1 DN
MAC 000F.2470.F92B ATA 188

Analog 1 DN
MAC 000F.2470.F92D
Analog 2 DN
MAC 000F.2470.F92E
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Ephone (Cont.)
router(config)#
ephone phone-tag
Creates an ephone instance and enters ephone configuration mode

router(config-ephone)#
mac-address mac-address
Assigns the physical IP phone by MAC address with this instance of an ephone
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Ephone (Cont.)
button button-number {separator} dn-tag [[button-number {separator} dn-tag]]
Associates the ephone-dn(s) with a specific button(s) on the IP phone

type {7940 | 7960} addon 1 7914 [2 7914]
Defines the device as a 7914 module(s)
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Ephone (Cont.): Basic Example

MAC 000F.2470.F8F8
ephone 1
1001
ephone-dn 7: one virtual port
Button 1
000F.2470.F8F8
CMERouter(Config)#ephone-dn 7 CMERouter(Config-ephone-dn)#number 1001 CMERouter(config)#ephone 1 CMERouter(config-ephone)#mac-address 000F.2470.F8F8 CMERouter(config-ephone)#button 1:7

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Ephone (Cont.): Example Multiple Ephones
1004
1004
1004
1005
1005
1005
1006
1006
1006
V
1007 ATA-186/188
Four physical phones Four ephones defined
1007 1007
Four ephone-dns defined

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Ephone (Cont.): Example Multiple Ephones Configuration

Configuration example
CMERouter(config)#ephone-dn 10 dual-line CMERouter(config-ephone-dn)#number 1004 CMERouter(config)#ephone-dn 11 dual-line CMERouter(config-ephone-dn)#number 1005 CMERouter(config)#ephone-dn 12dual-line CMERouter(config-ephone-dn)#number 1006 CMERouter(config)#ephone-dn 13 dual-line CMERouter(config-ephone-dn)#number 1007 CMERouter(config)#ephone 1 CMERouter(config-ephone)#mac-address 000F.2470.F8F1 CMERouter(config-ephone)#button 1:10 CMERouter(config)#ephone 2 CMERouter(config-ephone)#mac-address 000F.2470.A302 CMERouter(config-ephone)#button 1:11 CMERouter(config)#ephone 3 CMERouter(config-ephone)#mac-address 000F.2470.66F6 CMERouter(config-ephone)#button 1:12 CMERouter(config)#ephone 4 CMERouter(config-ephone)#mac-address 000F.2470.7B54 CMERouter(config-ephone)#type ata CMERouter(config-ephone)#button 1:13
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Ephone (Cont.): Multiple Ephone-dns
1008
1008 on line 1 1009 on line 2
Button 1
1008 1009
Button 2
1009

Button 1
1010 1010 1011
Two physical phones Four dual line ephone-dns defined
Button 6
1011
Two ephones defined

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Ephone (Cont.): Multiple Ephone-dns Configuration Example

Multiple line ephone configuration example
CMERouter(config)#ephone-dn 14 dual-line CMERouter(config-ephone-dn)#number 1008 CMERouter(config)#ephone-dn 15 dual-line CMERouter(config-ephone-dn)#number 1009 CMERouter(config)#ephone-dn 16 dual-line CMERouter(config-ephone-dn)#number 1010 CMERouter(config)#ephone-dn 17 dual-line CMERouter(config-ephone-dn)#number 1011 CMERouter(config)#ephone 5 CMERouter(config-ephone)#mac-address CMERouter(config-ephone)#button 1:14 CMERouter(config)#ephone 6 CMERouter(config-ephone)#mac-address CMERouter(config-ephone)#button 1:16
000F.2470.FAA1 2:15 000F.2470.A7E2 6:17

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Type of Ephone-dns: Overview

Six types of ephone-dns
Single-line ephone-dn
Dual line Single line 1001
1002 1002
Dual-line ephone-dn Primary and secondary extension on ephone-dn Shared ephone-dn Multiple ephone-dns Overlay ephone-dn
Shared single or dual line ephone-dn Multiple single or dual line ephonedns on one or more ephones Primary and secondary extension on a single or dual line ephone-dn
1004 and 1005
1006
1006
1003 1003
1003 1003
Overlay ephonedns on an ephone
1007
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Single Line Ephone-dn

One virtual voice port
One channels
1001
CMERouter(Config)#ephone-dn 1 CMERouter(Config-ephone-dn)#number 1001 The ephone-dn creates one virtual voice port One call to or from this ephone-dn at any one time
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Dual Line Ephone-dn

1002 Two channels
1002
CMERouter(Config)#ephone-dn 2 dual-line CMERouter(Config-ephone-dn)#number 1002

The ephone-dn creates one virtual voice port The dual-line keyword indicates two voice channels for calls to terminate on an ephone-dn extension Use on ephone-dns that need call waiting, consultative transfer, or conferencing on one button Cannot be used on ephone-dns used for intercoms, paging, MWI or MoH feeds
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Primary and Secondary Extension Number on Ephone-dn

1005 and 2065559005
One channels
CMERouter(Config)#ephone-dn 6 CMERouter(Config-ephone-dn)#number 1005 secondary 2065559005 no-reg primary
The ephone-dn creates one virtual voice port Two different directory numbers can be dialed to reach this ephone-dn
One call connection allowed if configured as a single-line ephone-dn

Two call connections allowed if configured as a dual-line ephone-dn Allows two numbers to be configured without using an extra ephone-dn The secondary number will be registered to the H.323 gatekeeper
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Shared Ephone-dn
1006
Button 1
1006
Button 2
1100

Button 1
1007 1007
One ephone-dn applied on two different ephones Only one phone can use the ephone-dn at a time Both phones ring when a call arrives at the ephone-dn
Button 2
1100
Only one ephone can pick up the call ensuring privacy If a call is placed on hold either ephone can retrieve the call
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Shared Ephone-dn Configuration Example

Shared line appearance configuration example
CMERouter(config)#ephone-dn 7 dual-line CMERouter(config-ephone-dn)#number 1006 CMERouter(config)#ephone-dn 8 dual-line CMERouter(config-ephone-dn)#number 1007 CMERouter(config)#ephone-dn 9 CMERouter(config-ephone-dn)#number 1100 CMERouter(config)#ephone 7 CMERouter(config-ephone)#mac-address 000F.2470.FAA1 CMERouter(config-ephone)#button 1:7 2:9 CMERouter(config)#ephone 8 CMERouter(config-ephone)#mac-address 000F.2470.A7E2 CMERouter(config-ephone)#button 1:8 2:9
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Two Ephone-dns with one extension number

Multiple ephone-dns
On the same ephone
Used when more than two calls to the same extension are needed
Button 1
Ephone 3
1003 1003 1003
preference 0 no huntstop preference 1 huntstop
Button 2
1003
On different ephones
Used when two different ephones need the same number Not a shared line
Ephone 4
1004
Button 2
1004
preference 0 no huntstop
Only one ephone will ring at a time

A call on hold can be retrieved only by the ephone that put the call on hold
Ephone 5
1004
Button 2
1004
preference 1 huntstop
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Preference and Huntstop Commands
preference {0-10}
Sets the dial-peer preference order

huntstop [channel]
Discontinues the call hunting behavior for an extension (ephone-dn) or an extension line (dual-line)
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Huntstop
1020 DN
Preference 0
no huntstop
Ephone-dn 10 Channel 2
Call arrives at first ephone-dn
no huntstop channel Channel 1

Busy
1020 DN
Preference 1
no huntstop
Busy

Busy
1020 DN
Preference 2
huntstop
Busy

Busy
1020 DN
Preference 3
X
* Ring no answer timeout of 10 seconds set globally
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* Same DN on the ephone-dns

Channel 2
Huntstop Channel
1020 DN
Preference 0
no huntstop
Call arrives at first ephone-dn
huntstop channel Channel 1

Busy
1020 DN
Preference 1
no huntstop
Busy
huntstop channel Channel 1
1020 DN
Preference 2
huntstop
Busy
1020 DN
Preference 3
X
* Ring no answer timeout of 10 seconds set globally
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Channel 2
Two Ephone-dns/One Number/Same Ephone

1003 on line button 1 1003 on line button 2 Ephone 3
1003
Button 1
1003 1003
preference 0 no huntstop preference 1 huntstop
Button 2
1003
If either of the two voice channels are available, the ephone-dn assigned to line button 1 will be used when an incoming call is setup When the two voice channels on the ephone-dn are being used on line button 1, an incoming call will roll to the ephone-dn assigned to line button 2 A fifth call will receive busy treatment when both voice channels on both ephone-dns are being used on line button 1 and 2 The preference of 0 is more preferred than a preference of 1. The default is 0
The no huntstop on the line button 1 ephone-dn allows the call to hunt to the second ephone-dn when the first ephone-dn is busy
The huntstop on the line button 2 ephone-dn stops the hunting behavior and applies the busy treatment
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Two Ephone-dns/One Number/Same Ephone

Two ephone-dns with one number on the same ephone configuration example
CMERouter(config)#ephone-dn 3 CMERouter(config-ephone-dn)#number 1003 CMERouter(config-ephone-dn)#preference 0 CMERouter(config-ephone-dn)#no huntstop CMERouter(config)#ephone-dn 4 CMERouter(config-ephone-dn)#number 1003 CMERouter(config-ephone-dn)#preference 1 CMERouter(config-ephone-dn)#huntstop CMERouter(config)#ephone 3 CMERouter(config-ephone)#mac-address 000F.2470.FAA1 CMERouter(config-ephone)#button 1:3 2:4
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Two Ephone-dns/One Number/Diff Ephones

1004 on line button 2 Ephone 4
Button 2
1004
preference 0 no huntstop
Ephone 5
1004 on line button 2 Ephone 4 will be used first if available
Button 2
1004
preference 1 huntstop
When the first ephone-dn is being used on ephone 4, an incoming call will use the ephone-dn assigned to ephone 5
A third call will receive busy treatment when both ephone-dns are being used on line ephone 4 and 5 The preference of 0 is more preferred than a preference of 1; the default is 0 The no huntstop on the ephone-dn on ephone 4 allows the call to hunt to the second ephone-dn on ephone 5 when the first ephone-dn is busy The huntstop on the ephone-dn on ephone 5 stops the hunting behavior and applies the busy treatment for the third call Unlike a share line appearance, if a call is placed on hold, only the original phone will be able to retrieve the call
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Two Ephone-dns/One Number/Diff Ephones

Two ephone-dns with one number on different ephones configuration example
CMERouter(config)#ephone-dn 5 dual line CMERouter(config-ephone-dn)#number 1004 CMERouter(config-ephone-dn)#preference 0 CMERouter(config-ephone-dn)#no huntstop CMERouter(config)#ephone-dn 6 dual line CMERouter(config-ephone-dn)#number 1004 CMERouter(config-ephone-dn)#preference 1 CMERouter(config-ephone-dn)#huntstop CMERouter(config)#ephone 4 CMERouter(config-ephone)#mac-address 000F.2470.F131 CMERouter(config-ephone)#button 2:5 CMERouter(config)#ephone 5 CMERouter(config-ephone)#mac-address 000F.2470.FA5B CMERouter(config-ephone)#button 2:6
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Overlay Ephone-dn
Button 4
1101 Preference 0 no huntstop 1101 Preference 1 huntstop
1101 on line 4
1101 on line 4
Button 4
1101 on line 4 1101 on line 4 Two or more ephone-dns applied to the same ephone line button
Button 4
1101 Preference 0 no huntstop
Button 4
1101 Preference 1 huntstop
Up to ten ephone-dns per line button on the phone

The ephone-dns are usually applied on more than one phone
All ephone-dns in the overlay set must be either single-line or all must be dual-line
Allows up to ten calls (depending on the number of ephone-dns) to the same phone number that resides on multiple ephones
Call waiting and call pickup not supported A call placed on hold can be retrieved by only the phone that placed the call on hold
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Type of Ephone-dns (Cont.) Overlay Configuration Example

Overlay configuration example
CMERouter(config)#ephone-dn 10 CMERouter(config-ephone-dn)#number 1101 CMERouter(config-ephone-dn)#no huntstop CMERouter(config)#ephone-dn 11 CMERouter(config-ephone-dn)#number 1101 CMERouter(config-ephone-dn)#preference 1 CMERouter(config)#ephone 9 CMERouter(config-ephone)#mac-address 000F.2470.FA31 CMERouter(config-ephone)#button 4o10,11 CMERouter(config)#ephone 10 CMERouter(config-ephone)#mac-address 000F.2470.A2E2 CMERouter(config-ephone)#button 4o10,11
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Number of Ephone-dns max-dn Command

router(config-telephone)#
max-dn max-dn
Sets the maximum definable number of ephone-dns that may be configured in the system
The maximum number of ephone-dns supported is a function of the license and hardware platform The default is zero
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Number of Ephone-dns (Cont.)

DN DN
DN
DN
DN
CMERouter(config-telephony)#max-dn 10
DN
DN
DN
Attempting to create an 11th ephone-dn will fail

DN
DN
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Ephone-dn (Cont.): Basic Configuration

One Line or channel
1001
CMERouter(Config)#ephone-dn 7 CMERouter(Config-ephone-dn)#number 1001
Assigns a primary extension number to an ephone-dn
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Cisco CME Files
IP Telephony
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Cisco CallManager Express Files

TFTP or FTP server
GUI files
FLASH
firmware
Music on Hold IOS
copy tftp flash
or
copy ftp flash
Load firmware for IP phones and devices

Used to upgrade Cisco CME Load music on hold files
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Cisco CallManager Express Files (Cont.) Bundled Files
Bundled Cisco CME File
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Cisco CallManager Express Files (Cont.) Bundled Files

GUI Files
cme-gui-3.1.1.zip
Cisco TAPI file

CiscoIOSTSP.zip
Firmware files
ATA 7902 7905 7912 7914 7914 Expansion Module 7920 7935 7936 7940 7960
cme-3.1.1.tar or cme-3.1.1.zip extracted yields
Music on Hold
music-on-hold.au
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Cisco CallManager Express Files (Cont.) Individual Files

Individual Cisco CME Files
Firmware files Basic Cisco CME tar
GUI tar
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Cisco CallManager Express Files (Cont.) GUI Files

GUI Files
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Cisco CallManager Express Files (Cont.) GUI Files

XMLTemplate
xml.template
GUI files
admin_user.html admin_user.js CiscoLogo.gif Delete.gif dom.js downarrow.gif ephone_admin.html logohome.gif normal_user.html normal_user.js Plus.gif sxiconad.gif Tab.gif telephony_service.html uparrow.gif xml-test.html
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cme-gui-3.1.1.tar extracted yields
IP Telephony
Cisco CallManager Express Files (Cont.) TAPI Integration

Cisco CME - TAPI Integration
IP Telephony
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Cisco CallManager Express Files (Cont.) TAPI Integration
CiscoIOSTSP1.2.zip
IP Telephony
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Cisco CallManager Express Files (Cont.) Additional Files

music-on-hold.au
Use the music-on-hold.au audio file to provide music for external callers on hold when you are not using a live feed
xml.template
Use the xml.template file to allow or restrict the GUI functions that are available to an optional customer administrator
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Initial Phone Setup
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Phones Setup in Cisco CallManager Express System

Three ways to setup phones: Manual
Numerous commands from the CLI Requires knowledge of Cisco CME commands Phones entered manually
Partially automated
Numerous commands from the CLI Requires knowledge of Cisco CME commands Simplifies deployment of many IP phones
Automated
Few commands needed from the CLI
Requires little knowledge of Cisco CME commands

Simplifies deployments
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Automated Setup: Overview

Automated Setup
Simple to configure Question and answer interface Good for inexperienced administrators Created IOS commands in the background Deployment and configuration are automated Must be no existing telephony service configuration
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Automated Setup (Cont.)

Configure NTP prior to running the setup utility Load the firmware files into flash RAM prior to running the setup utility Enter the automated setup mode by entering the command telephony-service setup
CMERouter1(config)#telephony-service setup --- Cisco IOS Telephony Services Setup --Do you want to setup DHCP service for your IP Phones? [yes/no]: y Configuring DHCP Pool for Cisco IOS Telephony Services : IP network for telephony-service DHCP Pool:10.90.0.0 Subnet mask for DHCP network :255.255.255.0 TFTP Server IP address (Option 150) :10.90.0.1 Default Router for DHCP Pool :10.90.0.1 Do you want to start telephony-service setup? [yes/no]: y Configuring Cisco IOS Telephony Services : Enter the IP source address for Cisco IOS Telephony Services :10.90.0.1 Enter the Skinny Port for Cisco IOS Telephony Services : [2000]:2000 How many IP phones do you want to configure : [0]: 10 Do you want dual-line extensions assigned to phones? [yes/no]: y What Language do you want on IP phones : 0 English 6 Dutch 1 French 7 Norwegian 2 German 8 Portuguese 3 Russian 9 Danish 4 Spanish 10 Swedish 5 Italian [0]: 0
A question and answer session will start asking for basic parameters CTRL + c keystroke can be used at any time to break out of the setup mode No changes are committed until the end
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Automated Setup (Cont.)

When configuration is committed the settings show up in the running-config
Which Call Progress tone set do you want on IP phones : 0 United States 1 France 2 Germany 3 Russia 4 Spain 5 Italy 6 Netherlands 7 Norway 8 Portugal 9 UK 10 Denmark 11 Switzerland 12 Sweden 13 Austria 14 Canada [0]: 0 What is the first extension number you want to configure : [0]: 9000 Do you have Direct-Inward-Dial service for all your phones? [yes/no]: y Enter the full E.164 number for the first phone :2095559000 Do you want to forward calls to a voice message service? [yes/no]: y Enter extension or pilot number of the voice message service:9999 Call forward No Answer Timeout : [18]: 10 Do you wish to change any of the above information? [yes/no]: n ---- Setup completed config --Cisco Public
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IP Telephony
Automated Setup (Cont.): Results

ip dhcp pool ITS
DHCP pool created Firmware available to TFTP server Flash is searched and if firmware is found it will be loaded Creates SEP XML files at boot up and load to RAM Telephony-service configuration results DID configuration Firmware is searched and if MoH is found this entry is made
network 10.90.0.0 255.255.255.0 default-router 10.90.0.1 option 150 ip 10.90.0.1 tftp-server flash:P00303020214.bin tftp-server flash:P00403020214.bin telephony-service load 7910 P00403020214 load 7960-7940 P00303020214 create cnf-files max-ephones 10 max-dn 10 ip source-address 10.10.0.1 port 2000 voicemail 9999 auto assign 1 to 10 dialplan-pattern 1 2095559... extension-length 4 extensionpattern 1... moh music-on-hold.au
ephone-dn 1 dual-line
number 401 call-forward busy 9999 call-forward noans 9999 timeout 10
The selected number of ephonedns are configured

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Partially Automated Setup: Overview

Partially Automated Setup Is the same as a manual setup except for deploying phones Deployment of IP phones is automated Uses the auto assign command All ephone-dns must be the same type (single-line or dual-line)
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Partially Automated Setup (Cont.) Auto Assign Command

CMERouter(config-telephony-service)#
auto assign start-dn to stop-dn [type model] [cfw number timeout seconds]
Automatically assigns the ephone-dns configured to new ephones
Auto assign usage guidelines

Can take up to 5 minutes for phones to register Wait for all phones to register before saving the configuration cfw setting defines the call forward busy number and timeout value for phones that register
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Phones Setup in Cisco CallManager Express System
New phone plugs in

When an new IP phone registers with the Cisco CME system, this creates a new ephone with the MAC address of the IP phone
telephony-service auto assign 1 to 10 type 7920 auto assign 11 to 20 type 7940 auto assign 21 to 40 type 7960 auto assign 41 to 50 ... ephone-dn 1 dual-line number 1000
A pre-existing ephone-dn is assigned to the new ephone; this is selected from the range defined for the type of phone
...
The lowest unassigned ephone-dn in matching statement range will be used If all ephone-dns in a range have been assigned, some phones may not receive an ephone-dn or may overflow to the general auto assign without a type If the new IP phone does not match any auto assign with a type, then the auto assign without a type will be used
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Manual Setup: Overview

All commands can be entered from the CLI Good for experienced administrators Leverages IOS knowledge Full functionality through IOS commands Deployment of IP phones can be batched or scripted through a text file
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Manual Setup (Cont.): Commands Overview

Commands needed to configure a basic telephony service
tftp-server flash:filename
telephony-service
max-ephones max-ephones max-dn max-directory-numbers
load phone-type firmware-file

ip source-address ip-address [port port] create cnf-files keepalive seconds dialplan-pattern tag pattern extension-length length extension-pattern pattern
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Manual Setup (Cont.): tftp-server Command

CMERouter(config)#
tftp-server flash:filename
Allows a file in flash to be downloadable with TFTP

7940 /60 Firmware 7920 Firmware 7910 Firmware
Available through TFTP
tftp-server flash:P00303020214.bin tftp-server flash:cmterm_7920.3.3-01-06.bin tftp-server flash:P00403020214.bin
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Manual Setup (Cont.): Telephony Service Commands

CMERouter(config)#
telephony-service
Enters telephony service mode

max-ephone maximum-ephones
Sets the maximum number of ephones that may be defined in the system (default is 0)
max-dn maximum-directory-numbers
Sets the maximum number of ephone-dn that may be defined in the system (default is 0)
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Manual Setup (Cont.): Firmware Association

load model firmware-file
Associates a firmware file with the model of IP phone

telephony-service load 7960-7940 P00303020214 load 7920 cmterm_7920.3.3-01-06.bin load 7910 P00403020214
7920 Firmware 7940 /60 Firmware
7940/7960
7920
Filenames are case-sensitive
7910 Firmware
7910
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Manual Setup (Cont.): Source IP and Port

ip source-address ip-address [port port]
Identifies the address and port through which IP phones communicate with Cisco CME
Default
XML
10.90.0.1
telephony-service ip source-address 10.90.0.1 port 2000

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IP Telephony
Manual Setup (Cont.): Create XML Files

create cnf-files
Builds the specific XML files necessary for the IP phones

SEP
SEP000F2473AB14.cnf.xml
XML
000F.2473.AB14 10.90.0.1
telephony-service create cnf-files

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IP Telephony
Manual Setup (Cont.): Keepalive

keepalive seconds
Sets the length of the time interval between keepalive message from the IP phones to Cisco CME
telephony-service
keepalive 10
Keepalive
Keepalive
Default is 30 seconds, range is 10 65535 seconds If 3 keepalives are missed in a row, the device will have to register again
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Manual Setup (Cont.): DID Configuration Commands

dialplan-pattern tag pattern extension-length length extension-pattern pattern [no-reg]
Sets a dial plan pattern which can expand extension numbers to E.164 numbers that can be used for DIDs
DN 1000
PSTN
ISDN PRI
DIDs assigned 2015559000

thru 2015559099 telephony-service
DN 10XX DN 1099
dialplay-pattern 1 20155590.. extension-length 4 extension pattern 10..
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Manual Setup (Cont.): Example

Manual Setup of the Cisco CME
tftp-server flash:P00303020214.bin tftp-server flash:P00403020214.bin telephony-service
load 7910 P00403020214

load 7960-7940 P00303020214 create cnf-files max-ephones 10 max-dn 10 ip source-address 10.10.0.1 port 2000
dialplan-pattern 1 2095559... extension-length 4 extension-pattern 1...

ephone-dn 1 dual-line number 401 call-forward busy 1999 call-forward noans 1999 timeout 10 ephone 1
Manually configured see module 3 lesson 3
mac-address 000F.2745.2AD8
button 1:1
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Setup Troubleshooting: Verify IP Addressing

Verify the IP addressing on the IP phone
Use the Settings button and select Network Configuration Verify IP and subnet mask are correct Verify the TFTP server is the Cisco CME router Verify the default gateway is correct
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Setup Tips (Cont.): Verify the Correct Files in Flash

Show flash
CMERouter#show flash
-#- --length-- -----date/time------ path 1 399514 Mar 1 2002 12:56:28 P00305000301.sbn 2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin 3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin 4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin 5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin 6 369950 Mar 1 2002 12:56:22 P00303020214.bin 7 333822 Mar 1 2002 12:56:30 P00403020214.bin 8 47904 Mar 1 2002 12:56:54 S00103020002.bin 9 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup 10 496521 Mar 1 2002 12:57:22 music-on-hold.au 11 1908762 Mar 1 2002 12:56:54 P00503010100.bin 12 21 Mar 1 2002 12:56:18 OS7920.txt 13 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin 14 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup ...
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Optional Parameters: Locale Parameters

Allow changes to:
Language of phone display Locale for call progress tones and cadences
Dutch Norwegian Swedish Danish Italian Spanish
French
Portuguese
English German Russian Federation
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Optional Parameters: Locale Parameters
user-locale language-code
Specifies the language for display on an IP phone

network-locale language-code
Specifies the set of call progress tones and cadence on the IP phone
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Optional Parameters: Date and Time
date-format {mm-dd-yy | dd-mm-yy | yy-dd-mm | yy-mm-dd}
Sets the date format for IP phone displays

time-format {12 | 24}
Specifies the set of call progress tones and cadence on the IP phone
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Rebooting Cisco CallManager Express Phones
Reset Command
Hard reboot Phone firmware changes
Restart Command
Soft reboot
Phone buttons changes

Phone lines changes Speed-dial number changes No DHCP or TFTP invoked System message changes
User locales changes

Network locales changes URL parameters changes DHCP and TFTP invoked Takes longer than restart
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Router Configuration: Two Commands (Cont.)
reset {all [time-interval] | cancel | mac-address | sequence-all}

CMERouter(config-ephone)#
reset
Resets a specific ephone
IP Telephony
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Router Configuration: Two Commands (Cont.)
restart {all [time-interval] | mac-address}

CMERouter(config-ephone)#
restart
Restarts the ephone
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Setup Troubleshooting
Troubleshooting setup overview
Verify that a correct IP address and scope options are received on the IP phone Verify the correct files are in flash Debug the tftp server Verify phone firmware install Verify locale is correct Verify phone setup Review configuration
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Verifying Cisco CallManager Express Phone Configuration

Verify ephone-dn Configurations
show running-config telephony-service load 7910 P00403020214 load 7960-7940 P00303020214 max-ephones 10 max-dn 10 ip source-address 10.90.0.1 port 2000 auto assign 1 to 10 create cnf-files dialplan-pattern 1 2015559... extension-length 4 extension-pattern 1... voicemail 9999 max-conferences 8 ! ephone-dn 1 number 9000 ! ephone 1 dual-line
mac-address 000F.2470.F8F8 button 1:1
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Setup Tips (Cont.): Debug tftp events command

Debug tftp events command
CMERouter#debug tftp events Mar 2 19:32:59.333: TFTP: Looking for OS79XX.TXT Mar 2 19:32:59.337: TFTP: Looking for SEP000F2470F8F8.cnf.xml Mar 2 19:32:59.681: process 131 Mar 2 19:32:59.685: process 131 Mar 2 19:33:02.713: Mar 2 19:33:02.713: process 131 Mar TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 784 for TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for TFTP: Looking for SEP000F2470F8F8.cnf.xml TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 784 for
2 19:33:02.745: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 131
Can verify if the SEP file for the phone is found Can verify the downloading of the correct firmware
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Verifying Cisco CallManager Express Phone Configuration (Cont.)

Verify Phone Firmware Installation
debug ephone register Mar 2 15:16:57.582: New Skinny socket accepted [1] (2 active) Mar 2 15:16:57.582: sin_family 2, sin_port 49692, in_addr 10.90.0.11 Mar 2 15:16:57.582: skinny_add_socket 1 10.90.0.11 49692 Mar 2 15:16:57.766: %IPPHONE-6-REG_ALARM: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad Mar 2 15:16:57.766: Skinny StationAlarmMessage on socket [1] 10.90.0.11 SEP000F2470F8F8 Mar Mar Mar Mar Mar Mar 2 15:16:57.766: severityInformational p1=2368 [0x940] p2=184551946 [0xB000A0A] 2 15:16:57.766: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad 2 15:16:57.766: ephone-(1)[1] StationRegisterMessage (1/2/2) from 10.90.0.11 2 15:16:57.766: ephone-(1)[1] Register StationIdentifier DeviceName SEP000F2470F8F8 2 15:16:57.766: ephone-(1)[1] StationIdentifier Instance 1 deviceType 7 2 15:16:57.766: ephone-1[-1]:stationIpAddr 10.90.0.11
Mar Mar Mar Mar ... Mar Mar Mar
2 15:16:57.766: ephone-1[1]:phone SEP000F2470F8F8 re-associate OK on socket [1] 2 15:16:57.766: %IPPHONE-6-REGISTER: ephone-1:SEP000F2470F8F8 IP:10.90.0.11 has registered. 2 15:16:57.766: Phone 0 socket 1 2 15:16:57.766: Skinny Local IP address = 10.95.0.1 on port 2000
2 15:16:57.766: Skinny Phone IP address = 10.90.0.11 49692 2 15:16:57.766: ephone-1[1]:Date Format M/D/Y 2 15:16:57.766: ephone-1[1][SEP000F2470F8F8]:RegisterAck sent to ephone 1: keepalive period 30
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IP Telephony

Verify Locale-Specific Files
CMERouter1#show telephony-service tftp-bindings tftp-server system:/its/SEPDEFAULT.cnf tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml tftp-server system:/its/ATADefault.cnf.xml tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960dictionary.xml tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCPdictionary.xml tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP000F2470F8F8.cnf.xml tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP000F23FC9CF0.cnf.xml
IP Telephony
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Verify Cisco IP Phone Setup
CMERouter1#show ephone ephone-1 Mac:000F.2470.F8F8 TCP socket:[1] activeLine:0 REGISTERED mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 IP:10.10.0.11 49692 Telecaster 7960 button 1: dn 1 number 1000 CH1 keepalive 29 max_line 6 CH2 IDLE IDLE
ephone-2 Mac:000F.23FC.9CF0 TCP socket:[2] activeLine:0 REGISTERED mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 IP:10.10.0.13 52633 Telecaster 7960 button 1: dn 2 number 1001 CH1 keepalive 135 max_line 6 CH2 IDLE IDLE
IP Telephony
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IP Telephony
Cisco Public
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3.configuring Cisco CME

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3.configuring Cisco CME

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Configuring Cisco CallManager Express (CME)

Cisco Networking Academy Program

2005 Cisco Systems, Inc. All rights reserved.

Overview of Cisco CME

2005 Cisco Systems, Inc. All rights reserved.

What is Cisco CallManager Express?

What is Cisco CallManager Express? (Cont.)

2005 Cisco Systems, Inc. All rights reserved.

How Does Cisco CallManager Express Work?

2005 Cisco Systems, Inc. All rights reserved.

How Does Cisco CallManager Express/Cisco Unity Express Work? (Cont.)

Differences between Traditional Telephony and VoIP

2005 Cisco Systems, Inc. All rights reserved.

Basic Components of a Telephony Network

2005 Cisco Systems, Inc. All rights reserved.

Central Office Switches

2005 Cisco Systems, Inc. All rights reserved.

2005 Cisco Systems, Inc. All rights reserved.

What Is a Key System?

2005 Cisco Systems, Inc. All rights reserved.

Basic Call Setup

2005 Cisco Systems, Inc. All rights reserved.

Digitizing Analog Signals

2005 Cisco Systems, Inc. All rights reserved.

2005 Cisco Systems, Inc. All rights reserved.

2005 Cisco Systems, Inc. All rights reserved.

2005 Cisco Systems, Inc. All rights reserved.

2005 Cisco Systems, Inc. All rights reserved.

Example: Waveform Compression

Example: Source Compression

2005 Cisco Systems, Inc. All rights reserved.

G.729 and G.729A Comparison

Annex-B variant may be applied to either

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Real-Time Transport Protocol

Works with queuing to prioritize voice traffic over other traffic

2005 Cisco Systems, Inc. All rights reserved.

Real-Time Transport Control Protocol

Provides a separate flow from RTP for UDP transport use

2005 Cisco Systems, Inc. All rights reserved.

RTP Header Compression

2005 Cisco Systems, Inc. All rights reserved.

When to Use RTP Header Compression

Challenges and Solutions in VoIP

2005 Cisco Systems, Inc. All rights reserved.

Reliability and Availability

2005 Cisco Systems, Inc. All rights reserved.

Bandwidth Implications of Codec

2005 Cisco Systems, Inc. All rights reserved.

Impact of Voice Samples

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Data Link Overhead

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Total Bandwidth Required

2005 Cisco Systems, Inc. All rights reserved.

2005 Cisco Systems, Inc. All rights reserved.

Cisco CME Features and Functionality

2005 Cisco Systems, Inc. All rights reserved.

Supported Protocols and Integration Options (Cont.)

H.323 ATA Analog

2005 Cisco Systems, Inc. All rights reserved.

Supported Protocols and Integration Options

2005 Cisco Systems, Inc. All rights reserved.