Training OD Practitioners in Data Feedback

Presented by (Gr.3) Hiren Kareliya Jayant Patel Jayesh Joshi Rajesh Nair Shivangi Shah

Feedback

Perhaps the most important steps in the diagnostic process is feeding back to the client organization. A key objective of the feedback process is to be sure that the client has ownership of the data.

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Possible effect of feedback

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History

GTE of California initiated a large-scale organizational change to adapt to rapidly changing environment. A key feature of the change was the implementation of an employee involvement process by productivity and quality of work life. Data collected.

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Survey feedback
There are several thing to do in preparing survey feedback meetings. Planning for survey feedback Distribute the copies of feedback report in advance. Think about substantive issue in advance. Make sure your answers likely technical questions about the data. Plan your introduction to the survey- feedback proportion of the meeting.

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Survey feedback
Problem solving with survey feedback data Chunk the feedback Stimulate discussion on the data. Focus the group on its own data. Be prepared for problem-solving discussion that are only loosely connected to the data. Hot issue and how to deal with them. Ultimately, the group must take responsibility for its own use of the data.

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Steps
1. 2. 3.

4.

5.

Survey feedback generally involves the following five steps. Member of the organization, including those at the top, are involved in preliminary planning of the survey. The survey instrument is administered to all members of the organization or department. The OD consultant usually analyzes the survey data, tabulates the results, suggests approaches to diagnosis, and trains client members to lead the feedback process. Data feedback usually begins at the top of the organization and cascades downward to groups reporting to managers a successively lower levels. Feedback meetings provide an opportunity to work with the data.

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1. Member of the organization, including those at the top, are involved in preliminary planning of the survey

All parties must be clear about the level of analysis (e.g. organization, department or small group) and objective of the survey. Involves right problems and issues are addressed by the survey. Organization can also use standardized questionnaires or develop its own survey instrument. Survey items need to reflect the objectives established for the survey.
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2. The survey instrument is administered to all members of the organization or department.

Its essential to administer the instrument to a sample of members due to cost or time constraints. Simple size should also large for participation in the feedback sessions.

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3. The OD consultant usually analyzes the survey data, tabulates the results, suggests approaches to diagnosis, and trains client members to lead the feedback process.

Analyzes the survey data Tabulates the results Suggests approaches to diagnosis Trains client members

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4. Data feedback usually begins at the top of the organization and cascades downward to groups reporting to managers a successively lower levels.

This approach ensures that all groups at all organizational levels involved In the survey receive appropriate feedback. Members of each organization group at each level discuss and deal with only that portion of the data involving their particular group. At this point, the group addresses problems and issues within its control. The group notes any issues that are beyond its authority and suggests actions. The combined data are fed back to the managers who review the data and recommended actions.

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Feedback meetings provide opportunity to work with the data.

5.

an

Members discuss and interpret their data, diagnose problem areas, and develop action plans. OD practitioners can play an important role during these meetings, he facilitating group discussion to produce accurate understanding, focusing the group on its strengths and weaknesses, and helping to develop effective action plans.

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