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What are ethics, morality and business ethics? Answers to these questions can be found in the detailed definitions of these terms. People may think they know the meanings of these terms, but actually they do not (Avelini Holjevac, 2002).
Ethics
Ethics (Greek ethos custom, habit, significance, disposition) teaching doctrine on morality; its task is not only to inform us with what morality is, what its basic components are, but also to take a critical disposition towards the existing moral practices; Because ethics are community rules governing interactions between people, unethical behaviour is that which can hurt or harm another in the community. The goal of ethics is not only to identify all the various views of people but also to give an evaluation and identify real and true values.
Ethics
Ethical one referring to ethics; informal one who is honourable, morally correct, honest, who distinguishes good from evil, etc. (Klaic, 1979). An ethical person is therefore likely to be aware of the inter-dependent nature of behaviour and the consequences on others of behaving unethically. Unethical behaviour alters and upsets the balance of interactions in a community such as a workplace; if a manager or supervisor takes a self-serving position on an issue, a negative consequence may be generated for staff.
Ethics
An unethical act or practice implies knowledge of this potential for harm, such as that caused by taking money from a guests room, or food prepared for a special occasion.
Good ethical standards rely on principles, values, duties and obligations.
Morality
Moral (Latin moris custom)
1. a set of rules of a society and social classes on the contents and manner of interrelations between people and communities 2. correctness, honesty, honour, virtuousness, ethics [see above] in general; 3. respectable sex life, chastity, decency; 4. cheerfulness, enthusiasm, awareness of discipline, mental mood, high spirit, readiness for task-fulfilment, bravery (ex. army moral); 5. message, lesson, meaning of a story; 6. manner of thinking, spiritual life; attitude toward life;
Business Morality
Business morality can be summarised in the following two recommendations:
Do as you say. Say as you do.
Ultimately one sentence can serve as a summary: ethics and morality is what you do, and not what you say.
All the activities of the Hospitality Industry are focused on making people happy by offering them entertainment, good food and drink, comfortable accommodation, sports and recreation, i.e. well-organised entertainment in their free time and the sense of prosperity and wellbeing.
The great American hotelier Ernest Henderson (18971967), the founder of the Sheraton international hotel chain, was well known for his business motto: Make profit, but with respect for high standards of business ethics.