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Raise awareness about employee rights Preserve the financial and moral rights of the citizens in addition to duties and responsibilities

Hear the employees complaints and grievances related to their personal, financial and moral rights.

Join efforts with the legal department and the other Ministrys departments to hear and discuss complaints.

Contribute in preparing and amending policies, regulations and information systems. Coordinate with regulatory, executive and consultative government bodies Offer private courses dealing with the legal and formal aspects of the people in the employee affairs divisions

Motivate employees to improve their performance. Emphasize the new employee orientation program and add their jobs general and specific aspects to the program Create new statistical methods and a periodic review mechanism to preserve rights and follow up related progress.

Employment Rights Act 1996

Part l, Employment particulars Parts II, and III, Wages and payment Parts IVA, and V, Disclosures and detriment Parts IV, VI and VII, Sundays, betting, time off and suspension Part VIII, Child care

Part IX, Dismissal notice and reasons

Part X, Unfair dismissal

Part XI, Redundancy payments Part XII, Employer insolvency

Part XIII, Miscellaneous

Labour law
1. Individual labour law : Contract of employment Minimum wage Working time: Health and safety Anti-discrimination Unfair dismissal Child labour

2 . Collective labour law : Trade unions Strikes Pickets Workplace involvement Co-determination

Ways Managers and Supervisors Can Influence Their Companies Climate of Fairness and Behavior


EMPLOYEES MUST : Work safely to protect themselves and others from injury and follow all OHS instructions, for example: Wear all personal protective equipment provided. Follow safe work procedures. Not interfere with or misuse anything provided by the employer.

Not remove or change machine guards. Not behave in a way that puts themselves or others at risk. Respond to a reasonable request to provide assistance or first aid to an injured person at work.

Properly orientate, train and supervise staff Consult with all employees Provide suitable personal protective equipment (PPE) Regularly check OHS systems and procedures.


Prevention Is Better Than Cure

Increase awareness about psychosocial hazards Encourage an appropriate management style and organisational culture Carry out a risk assessment for psychosocial hazards Preventing violence: some possible changes to the physical environment

Preventing violence and harassement Developing policies and procedures Information, instruction and training Monitoring the situation

Identify sources of support and advice

Relativism vs. absolutism Absolutism: ethical principle must be applicable everywhere Relativism: view of ethics must always be relative to the historical, social and cultural

Seven Steps to Protect Your Employees From Customer Verbal Abuse

Exceptional Customer Service State Your Policies Up Front Open and Clear Communication Competent Management Staff Negotiation Skills Better Training for Employees Consistency

Types of Mandated Employee Benefits

COBRA Disability Family and Medical leave act Minimum Wage Overtime Social Security Disability insurance Unemployment benefits Workers compensation


The conduct of employees must:

Reflect the qualities of courtesy, integrity, and loyalty to the united states; A deep sense of responsibility for the public trust; Promptness in dealing with and serving the public; and A standard of personal behavior that reflects positively upon and will be a credit to both employees and the service.