THE TOURISM MANAGER

PRACTICE ENGLISH!

9/13/2012

EXERCISE 1 COLLABORATION CONTRACT!

YOU ARE THE MANAGER OF A TRAVEL AGENCY IN ROMANIA AND YOU ARE ASKING FROM THRAKI PALACE HOTEL IN PARALIA A COLLABORATION CONTRACT WITH TARIFFS FOR ,,ON REQUEST RESERVATIONS NOT ALLOTMENT! HERES HOW YOUR REQUEST SHOULD LOOK LIKE:
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GORJ TURISM TRAVEL AGENCY Address: Phone: License Number: No. 10/2012, September, 5th To: Thraki Palace Greece In attention of: Manager
Please send us the collaboration contract for on request reservations for 2013 season, with the tariffs. Looking forward to hear from you,

Thank you!
Manager,
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EXERCISE 2: MY ENGLISH RESUME!

HERES HOW, MAINLY, A RESUME SHOULD LOOK LIKE:

9/13/2012

NAME AND SURNAME (PRENUME SI NUME): DATE OF BIRTH: (MARITAL STATUS OPTIONAL OR ON REQUEST) PHONE NUMBER:
RESUME Education: .. Work Experience: . Career Objective: to become the Manager of my own Hotel/ Travel Agency/Restaurant Foreign Languages:. Trainings: Time Management, Communication, Team working, Hobbies: reading, painting, travelling, Special skills: organised, good communication skills, creative, analytical, good team working abilities, dynamic

9/13/2012

LETTER OF INTENT FOR A JOB

(SCRISOAREA DE INTENTIE)

9/13/2012

To Human Resources Department,

Dear Ms./Dear Mr, I am sending you this letter as a response to the job of Hotel Manager posted by your company on www.myjob.ro. I take great interest in this job offer because my academic and professional experience match a career in this particular area. Previous experience speaks for itself about my career objectives. Among most recent achievements, allow me to highlight my activity as a Supervisor for thecompany, where I have increased the number of clients by 10 percent. I have built an efficient agents team which brought a 20 percent sales increase over the last 12 months. I am, therefore, ambitious and highly motivated in accomplishing my goals. As a member of your team, I am convinced I would be able to face all responsibilities at the requested standards. I have excellent communication skills, Im easily adaptable and I consider new tasks as real challenges. Along my career, I have proved to be a really good team player, but I can also manage individual tasks very well. I hope this letter to be reason enough to further analyze my resume and Im looking forward to an interview, at whatever time it is suitable for you. For more information, please contact me at ..(phone number) or by e-mail. Thank you for your time, Sincerly, 9/13/2012 Popescu Mihai

EXERCISE 3: A THANK YOU LETTER!

Lets assume you are the Manager of a wellkown Travel Agency. You sold very well services to Hello Hotel in Thesaloniki and all you clients were pleased of the quality of the services that they received. So, You are sending many thanks to Hello Hotel together with all your good thoughts. Heres how your letter should look like:
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GORJ TURISM TRAVEL AGENCY Address: Phone: License Number: No. 15/2012, September, 5th To: Hello Hotel - Thesaloniki In attention of: Manager/ Reservations Department Dear Mr. Jonas, thank you very much for our successful prtnership. In all our reservations in 2012 summer season, we had absolutely no complaints from our tourists regarding your Hotel: on the contrary, they came back to the Agency for a heartfelt ,,thank you. So THANK YOU VERY MUCH!

Best Regards, President,

9/13/2012

Travel Agent,
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EXERCISE 4: CANCELLATION OF A GROUP RESERVATION

You are the Manager of a big Travel Agency and you made a reservation for a group of 50 people from Astra Company to Hello Hotel in Thesaloniki. In the meanwhile, there was a strike at the Astra Company and the budget for the vacation in Thesaloniki was cancelled; now you must cancel the group which supposed to have check-in in October, 29th - allmost over a month. Heres a letter of cancellation:
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GORJ TURISM TRAVEL AGENCY Address: Phone: License Number: No. 17/2012, September, 6th To: Hello Hotel - Thesaloniki In attention of: Reservations Department Dear Ms. Elena, regarding our reservation with reference no. 2150723 1 night accomodation BB check-in october, 29th for 50 people we must announce you that unfortunately, we must cancel the group; as a consequence of a strike in the company, the budget for vacation has been cancelled. We are sorry for this inconvenient situation. According to our contract, for cancellations with more than 21 days in advance there will be no penalty. Thank you for your undestanding . Best Regards, President,
9/13/2012

Travel Agent,
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THE GORJ TURISM TEAM WISHES YOU ALL THE BEST!

9/13/2012

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