Documente Academic
Documente Profesional
Documente Cultură
2
Full Participants
3
Outreach
4
Signup
5
XML Resources
7
Discontinued Phase-In
Message Classes
8
Hot Topics
9
XML – Schema Processing
10
XML – Schema Processing
11
Hot Topics
12
Secondary EFC Indicator
14
Adding Appropriate Award Year
to Correspondence
The COD System will add the appropriate
award year to the warning/reduction text
messages and web correspondence when a:
– School’s Pell Current Funding Level (CFL) is
reduced to the level of Net Accepted & Posted
Disbursements (NAPD), OR
– School is notified of Verification “W” deobligations
15
Hot Topics
18
Warning Edit 120 – Complete Address
19
Warning Edit 120 – Complete Address
20
Reject Edit 021 – Incomplete Address
21
Reject Edit 021 – Incomplete Address
24
Reject Edit 121 – SSN Changes
25
Hot Topics
News
Full Participant Status
XML Schema Processing
Unique for Pell
Edits
COD School Relations
– Outreach Efforts
– American Customer Satisfaction Index (ACSI) Survey
Pell Update
26
Experts Available
27
Outreach Efforts
30
Survey Results
Overview
78
Web Interface
78
78
Web Interface
78
78
Web Content
74 78
Web Content
74 82
Customer Service
CustomerProcess
Service 77 82
Process 77
Customer Service 86
Representative
Customer Service 81 86
Representative 81
78
Communication
78 80
Communication
80
72
Customer Satisfaction
66 72
Customer Satisfaction
66
Confidence in COD 82
Confidencesystem
in COD 75 82
system 75
60 70 80 90
60 70 Jul-04 Jul-03 80 90
31
Survey Results
Customer Service Representative
86
Customer Service
Representative
81
92
Courtesy
90
86
Providing you
accurate information
79
82
Following up on your
inquiry when needed
80
60 70 80 90 100
Jul-04 Jul-03 32
Survey Results
Customer Service Process
82
Customer Service
Process
77
84
Ability to help you
with your inquiry
78
81
Resolving your inquiry
in a timely fashion
76
60 70 80 90
Jul-04 Jul-03
33
Hot Topics
34
Reports
35
Reports
36
Reports
38
What You Can Expect from Us
39
Assistance
Phone:
1-800-474-7268 (4P-Grant) - Federal Pell Grant
1-800-848-0978 - Direct Loan
Email: CODSupport@acs-inc.com
40
More about Pell
42