PRESENTATION ON:

COUNSELLING

MEANING
Counselling can be defined as the help provided by a manager to his subordinates in analysing their performance and other job behaviours in order to increase their job effectiveness. It is in effect a process of guiding a sub-ordinate to adjust better with his work environment and to better understand others so that his dealings with them can be effective and purposeful. It is a dynamic process. It seeks to improve employees mental health.

CHARACTERISTICS OF
COUNSELLING
Counselling is an exchange of ideas and feelings between two people. It tries to improve organisation performance by helping the employees to cope with the problems. It makes the organisation be more humane and considerate with peoples problems. It may be performed by both the professionals and nonprofessionals. It is usually confidential in order to have free talks and discussions. It involves both job and personal problems.

NEED FOR COUNSELLING

Need for employee counselling arises due to various causes in addition to stress. These causes include: Emotions Interpersonal problems and conflict at place Inability to meet job demands Overwork load Confrontation with authority Responsibility and accountability Conflicts with superiors Subordinates and management and various family problems Health problems Career problems, etc.

FUNCTIONS OF
COUNSELLING

Advice Reassurance

Communication
Release of emotional tension Clarified thinking reorientation

TYPES OF COUNSELLING

Directive counselling (high direction)

Non-directive counselling (low direction) Participative counselling (medium direction)

OBJECTIVES OF
COUNSELLING
To understand himself better and to know his potential, strengths and weaknesses. To gain an insight into the dynamics of his behaviour by providing necessary feedback. To have better understanding of the environment in which he functions. To increase his personal and interpersonal effectiveness by assisting him analysing his interpersonal competence. To prepare alternate action plans for improving his behaviour and performance. Providing him empathic atmosphere for his sharing and discussing his tension, conflicts, concerns and problems.

CONT.....
Encouraging him to set goals for further improvement. Encouraging him to generate alternative for dealing with various problems and definite action plan. Helping him to review in a non-threatening way his progress in achieving various objectives. Helping him to realise his potential as a manager. Help him to develop long lasting personal and informal relationship. Help him in sharing ones own relevant experiences.

CONDITIONS FOR EFFECTIVE

COUNSELLING

General climate of openness and mutuality General help and empathic attitude of management Sense of uninhibited participation by the subordinates in the performance review process Dialogue relationship in goal setting and performance review Focus on work-oriented behaviour Focus on work-related problems and difficulties Avoidance of discussion of salary and other reawards Mutual efforts Individual desire to improve

PROCESS OF COUNSELLING
1.
i. ii. iii.

Communication or Rapport building Listening Asking question and responding feedback

Influencing or exploration phase Increasing autonomy of the person Positive reinforcement identification Helping or action planning phase Concern and empathy Mutuality of relationship Identification developmental needs

2.
I. II. III.

3.
i. ii. iii.

THANK YOU.....!!!!
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