SMART[er] CITIES : The absence of a

smart healthcare portal providing real time database on Bergamos health facilities.
Elisa Sarracino, University of Bergamo

Bergamos healthcare facilities have a high numbers of private and public buildings located across the city, where the exercise of health services is provided to patients continuously

Potential overcrowding of Bergamos health facilities

Key role of the waiting lists while supplying medical exams and visits

WAITING LISTS need to embody REALTIME feedbacks and to constantly be UPDATED !

Digitalized Waiting Lists

How do Bergamos Hospital and Public health structures deal with the these issues? Do these facilities provide REAL TIME AND UPDATED datas?

The ASL Bergamo acts to a local level in the hierarchy of the decentralized SSN, supplying a list of SSN hospitals that operate under the state scheme. Together with its districts and departments, the local ambulatories provides medical services to all the registered citizens from Bergamo. The Waiting Lists are presented as a matrix of public structures available to book that specific exam or visit and the range of waiting time

Reported data are percentages estimated annually, that dont provide any useful feedback and dont allow to make comparisons in order to choose the best suitable facilities for the medical

Despite this organization, the website doesnt mention any waiting list to give a kind of indication of timetable for the services supplied.
Humanitas Gavazzeni is a multispecialty hospital, accredited by the Servizio Sanitario Nazionale for outpatient and hospitalization. Its well organized in departments with a valid related list of specialists for each disease that can be treated at the facility

Checking out once again the waiting lists of the provided services at the hospital, any of them can be found. The only data provided is a past annual forecast of year 2011. Of course this ex post data cannot be useful to any patients.

WHAT IS ACTUALLY lack OneREALLY of the biggest can MISSING? be detected in

that the healthcare services framework of Bergamo is a real time interface which connects as a network of public facilities in Bergamo, their waiting lists for the services supplied and the chance for patients to make comparison among

The comparative cases outside the territory of Bergamo that could be useful to look to a more effective and a smarter management of this real time and updating issue are located in:
REGION OF PIEMONTE: I CHOOSE HEALTH Monza, MILAN: ZUCCHI CLINICS Monitored specialty visits and diagnostic and rehabilitation. Collection of data relating to waiting times for outpatient specialist care for priority classes deferrable (30 days for visits, 60 days for performance tools) and programmable (180 days), collected from the structures dispensing the day index.

Monthly real time data provided by the facilities, just selecting the wished exam or service available in the home institute or nearby one of its subsidiary.

"Day rate" represents the day on which the measurements and survey of waiting time performances are made, with regard to the first free place at any point of discharge (public, private and accredited equivalent). MONTHLY UPDATED DATAS AND REAL TIME MEASUREMENT!

SMART[er] TO BE