PRESENTATION ON KNOWLEDGE MANAGEMENT

Presentation By-

Shiva nayakar
Rohit kandir Summer tigga Sujit Dutta

Roushan kumar
Tobin augustin Sijin joseph Yashasvi goja

Venktesh prasad Rohit minj

KNOWLEDGE???

Data

Information

KNOWLEDGE MANAGEMENT
The systematic process of creating, maintaining and nurturing an organization to make the best use of knowledge to create business value and generate competitive advantage

COMPONENTS OF KNOWLEDGE MANAGEMENT

Some essential components of KM are as follows: Treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy and practice at all levels of the organization, Making a direct connection between an organizations intellectual assets both explicit (recorded) and tacit (personal know-how and positive business results).

TYPES OF KNOWLEDGE
Explicit Knowledge- It is the visible knowledge or written down or expressed in tangible form, available in the form of letter reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc.

Implicit Knowledge- It is highly personal and hard to formalize. It is intangible.

Tacit knowledge- It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others. It is communicable through mechanisms like observations, conservation on-the- job learning.

PATTERNS OF KNOWLEDGE CREATION

There are four basic patterns for creating knowledge in any organization: 1. Tacit-to-Tacit: Sharing of tacit knowledge by one individual to another through face-to-face contact. 2. Explicit-to-Explicit: When individual combines discrete piece of explicit knowledge into a new environment and opinions from different parts of the organization. 3. Tacit-to-Explicit: This extends the organizations knowledge base on codifying experience, insight or judgment into a form, which can be reused by others. 4. Explicit-to-Tacit: When one begins to internalize new or shared explicit knowledge and then uses it to broaden, extend and rethink their tacit knowledge.

ROLE OF MIS IN MANAGEMENT

The role of the MIS in an organization can be compared to the role of heart in the body. The information is the blood and MIS is the heart. In the body the heart plays the role of supplying pure blood to all the elements of the body including the brain. The MIS plays exactly the same role in the organization. The system ensures that an appropriate data is collected from the various sources, processed, and sent further to all the needy destinations. The system is expected to fulfill the information needs of an individual, a group of individuals, the management functionaries: the managers and the top management.

CONTINUES...
The MIS helps the clerical personnel in the transaction processing and answers their queries on the data pertaining to the transaction, the status of a particular record and references on a variety of documents. The MIS helps the middle management in short them planning, target setting and controlling the business functions. It is supported by the use of the management tools of planning and control. The MIS plays the role of information generation, communication, problem identification and helps in the process of decision making. The MIS, therefore, plays a vita role in the management, administration and operations of an organization.

USES OF MIS IN MANAGEMENT

1. It deals with transaction processing such as answering the questions, status of a particular record and variety of documents. 2. It gives operational data for planning, scheduling and control. 3. It helps in decision making and to correct an out of control situation. 4. It helps middle management in short term planning, target setting and control the business functions. 5. It helps top management in goal setting, planning business planes and its implementations. 6. It helps in generating information, communicating of the generated information, problem identification and helps in the process of decision making.

NEED AND SCOPE

Goal of KM Be aware of individual and

collective knowledge.
Historically, MIS has focused on capturing, storing
managing and reporting explicit knowledge. Organizations now recognizes the need to integrate both explicit and tacit knowledge in formal information system.

Knowledge Mgt. System refers to use the modern information technologies: i. The Internet ii. Intranet iii. Extranet iv. Lotus notes v. Software Filtration vi. Agents

vii. Data Warehouses

CONTD
To systematize, Enhance and Expedite intra and inter-firm

knowledge management KMS are intended to help an

organization cope with: Turnover Rapid Change Downsizing

Moreover they are built to help large organization provide a consistent level of customer services.

IMPORTANCE OF KNOWLEDGE MANAGEMENT

Most companies are focused on producing a product or service for customers. However, one of the most significant keys to value-creation comes from placing emphasis on producing knowledge. The production of knowledge needs to be a major part of the overall production strategy.

 knowledge management is about managing relationships within the organization. Collaborative tools (intranets, balanced scorecards, data warehouses, customer relations management, expert systems, etc.) are often used to establish these relationships. Some companies have developed knowledge maps, identifying what must be shared, where can we find it, what information is needed to support an activity, etc. Knowledge maps codify information so that it becomes real knowledge; i.e. from data to intelligence.

ORGANIZATIONAL KNOWLEDGE: WHY IS IT IMPORTANT ????

Knowledge can be embedded in processes, products, systems, and controls Knowledge can be accessed as it is needed from sources inside or outside the firm It is versatile and can be transferred formally, through training, or informally, by way of workplace socialization

It is the essence of the competitive edge

LIMITATIONS OF KNOWLEDGE MANAGEMENT

Physical Limitations:

The physical issues for technology appeared to be the sheer volume of data that must be stored, searched, retrieved and presented to the user in a timely fashion in a format that is user friendly.
Design Limitations: The challenge data management practitioners of today have is to fully utilise knowledge management paradigms with the use of information technology to produce quality Knowledge Management Systems

WHY KNOWLEDGEMANAGEMENT SYSTEMS FAILS???

The failure of a knowledge management system is usually caused by a misapplication of template style knowledge management systems. Just because a particular knowledge management system works for one business does not mean that it will work for another.

Know the Players- Before you develop a knowledge management system for your company you need to understand how each member in your company is motivated. Developing Your Competitive Advantage- In order to use your knowledge management system to develop your competitive advantage you need to motivate your employees to contribute to the system.

BENEFITS OF KNOWLEDGE MANAGEMENT

Common And Generic

Helps Ensure The Right Information Gets To The Right People At The Right Time To Make The Right Decisions
Written Theories

Organizational Agility
Operational Efficiency Innovation Rate

Employee Growth And Learning

Core Growth And Improvement

CHALLENGES IN KM IMPLEMENTATION
Culture Management Support/ Sponsorship Demonstrating Business Value

Change Management Implications

Keeping Up With New Technologies Security

Technology Infrastructure
Integrated Databases Interoperability Navigational Tools Process and Architecture

Business Process/ Model

Documentation/ No-Trash Management Integrated into Planning Systems Execution Measurements

TECHNOLOGY

PROCESS

PEOPLE

Three Pillars of knowledge Management

PROCESS : An innovative approach for performing certain task or function in the best possible way. It drives collaboration or teamwork and brings consistency and scalability to some extent. Collaborative and system thinking are addressed through KM practices and culture. PEOPLE : An individual with the ability to think, learn and perform. The value is measured in terms of attitude, learning ability, innovation, excellence, speed and quality. They are responsible for knowledge creation and application. The right combination of individual capability, energy level and interest is the key success factor.

TECHNOLOGY : A technology or a systematic approach that can enable KM. Sophisticated or innovative system must be process-driven and must be easy to embrace. Comprehensive system maximizes the scalability and consistency and help people embrace the KM practice naturally. Good KM systems must be in line with the business functions or business objectives.

NOTE : All these three pillars of KM are equally important. If any of these three is missing, then KM will not be effective and the KM project will fail. To realize the size of KM and the importance of these three pillars, you need to thoroughly read all the sections under this about KM and the solution sections.

SOURCES OF KNOWLEDGE
Two types of resources through which information can be collected : INTERNAL INFORMATION RESOURCES EXTERNAL INFORMATION RESOURCES

INTERNAL INFORMATION RESOURCES

People oral communication Correspondence mail, memoranda Data Records Files on activities, operations, personnel, etc. Graphic Materials Maps, charts, diagrams, etc.

EXTERNAL INFORMATION RESOURCES

People outside the organization Internal information resources of other organization Published Information books, journals, reports, etc. Mass media news Electronic databases and data banks

ORGANIZATIONAL KNOWLEDGE MANAGEMENT SYSTEM

Knowledge Management Process

Knowledge Management Process

CASE STUDY: XEROX

Established in the 1980s The Document Company. KM Incorporated into Organizational Business Strategy (1995). Conduced extensive research before introduction into organization. Effectively communicated to employees the benefits of using KM.

 Eureka
Goal: To share intellectual capital Information System created to share solutions worldwide Benefits: Saves time, resources and money Example: A solution developed in Toronto was used by someone in South America. In this case the person discovered that they did not have to replace a $40,000 machine that they were having difficulties with, they only had to replace a 90 cent connector.

Docushare
Web-based tool Enabled research lab community to share progress with other scientists working on the same project.