STRATEGIC IMPLEMENTATIONSTAFFING AND LEADING

Prepared by: Jimmy Q. Arroyo Jr.

October 6, 2012

LEADING
MANAGEMENT BY CULTURE ACTION PLANNING MANAGEMENT BY OBJECTIVES(MBO) TOTAL QUALITY MANAGEMENT(TQM)

ACTION PLANNING
-activities can be directed toward accomplishing strategic goals through action planning. -happens after a program has been selected to implement a particular strategy. States what actions are to be taken, By whom, During what time frame, and What expected results.
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ACTION PLANNING
Information included in making an action plan to develop a new advertising program:

1. Specific actions to be taken to make the program operational.

2. Dates to begin and end each action. 3. Person (identified by name and title) responsible for carrying out each action. 4. Person responsible for monitoring the timelines and effectiveness of each action.

5. Expected financial action.

6. Contingency plans.

and physical consequences of each

ACTION PLANNING
Importance of Action Plans:
Serves as a link between strategy formulation and evaluation and control. Specifies what needs to be done differently from the way operations are currently carried out. Helps in both the appraisal of performance and in the identification of any remedial actions as needed.

MANAGEMENT BY OBJECTIVES(MBO)
- Organization-wide approach to help ensure purposeful action toward desired objectives. - Links organizational objectives and the behavior of individuals. - A powerful implementation technique as it links plans with performance.

MANAGEMENT BY OBJECTIVES(MBO)
Provides opportunity for corporation to connect the objectives of people at each level to those at the next higher level. Acts to tie together the corporate, business and functional objectives as well as the strategies developed to achieve them. Benefit- can reduce the amount of internal politics operating within a large corporation.

MANAGEMENT BY OBJECTIVES(MBO)
MBO process involves: 1. Establishing and communicating organizational objectives. 2. Setting individual objectives (through superiorsubordinate interaction) that help implement organizational ones. 3. Developing an action plan of activities needed to achieve the objectives.

4. Periodically (at least quarterly) reviewing performances as it relates to the objectives and including the results in the annual performance appraisal.
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TOTAL QUALITY MANAGEMENT (TQM)

-Is an operational philosophy committed to customer satisfaction, quality/excellence, reduction of waste, and continues improvement. -Aims to reduce costs and improve quality and be used as a program to implement both an overall lowcost or a differentiation business strategy.

-Faulty processes are the cause of defects in quality and not poorly motivated employees.
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TOTAL QUALITY MANAGEMENT (TQM)

-The program involves: -significant change in corporate culture, -requiring strong leadership from management, -employee training, -empowerment of lower level employees, -and teamwork.

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-Emphasizes prevention, not correction. Inspection for quality still takes place but the emphasis is on improving the process to prevent errors and deficiencies. 10

TOTAL QUALITY MANAGEMENT(TQM)

Four Objectives:

1. Better, less variable quality of the product and service.

2. Quicker, less variable response in processes to customer needs. 3. Greater flexibility in adjusting to customers shifting requirements.

4. Lower cost through quality improvement and elimination of non-value adding work.
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TOTAL QUALITY MANAGEMENT(TQM)

TQMs Essential Ingredients: An intense focus on customer satisfaction. Internal as well as external customers. Accurate measurement of every critical variable in a companys operations. Continuous improvement of products and services. New work relationships based on trust and teamwork.
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INTERNATIONAL CONSIDERATIONS IN LEADING:

1. Power Distance (PD) -acceptance of unequal distribution of power in organizations.

2. Uncertainty Avoidance (UA) the perceived threat from ambiguity.

3. Individualism-Collectivism (I-C) valuing individual freedom and independence of action compared with a tight social framework and loyalty to the group. 4. Masculinity-Femininity (M-F) orientation toward money & things/achievement and toward people/nurturing. 5. Long-Term Orientation (LT) orientation toward long-term vs. short-term.
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-THE END-

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