IP Office 4.

2 Station Message Detail Reporting (SMDR) Generation

Clive Flewin

2008 Avaya Inc. All rights reserved.

Content
Overview Configuration IP Office vs. Delta Server SMDR Additional Fields in IP Office 4.2 SMDR Examples Diagnostic Configuration

2008 Avaya Inc. All rights reserved.

Overview
IP Office 4.2 can now generate SMDR directly without need for Delta Server. SMDR output is sent directly to a TCP port. Fields and formatting similar to Delta Server SMDR. Enhanced documentation of expected SMDR output in IP Office Manager Help files.

Delta Server SMDR is still supported in IP Office 4.2.

2008 Avaya Inc. All rights reserved. 3

Configuration
System Record CDR/SMDR

Records to Buffer
Maximum 3000 Records
When reach limit new SMDRs are lost.

Call Splitting for Diverts

Gives separate SMDR output for Calls to External line at point they are Forwarded, targeted externally by ICR, or Mobile Twining Separates external and internal call durations.
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IP Office vs. Delta Server SMDR

Advice of Charge
Delta Server: appends these fields at the end of an ISDN call if AOC-E is supported. IP Office: always includes these fields (blank if AOC-E not present).

Authorization Code Fields

Delta Server: Fields present if PC registry key is defined. IP Office: These fields are always present, but blank if no Auth-Codes are defined.

Additional Fields for External Outgoing Call Routing

IP Office: only.(These will be covered in detail on later slides)

Call ID on IP Office reset

Delta Server: Call ID starts from 1. IP Office: Call ID starts from 1,000,000.
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IP Office vs. Delta Server SMDR (continued)

Small Community Network
Delta Server: shows the remote SCN party as the local line
11/04/2008 11:20,00:00:30,15,2124,I,2221,2221,0,121,0,E2224,Extn2224,T9845,Line 3.1,0,0

IP Office: shows the hunt group or user name of the remote SCN party.
11/04/2008 16:34,00:00:31,15,2124,I,2224,2221,0,1000116,0,E2124,Extn2124,E2224,Extn2224,0,0,n/a,0

Note.. This can lead to Party1 and 2 being swapped due to priority of extensions over lines.

Parked and Held Time

Delta Server: included the time a call was parked in both the Park Time and Hold Time fields. IP Office: separates parked and held times.

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Additional Fields in IP Office 4.2 SMDR

Three new fields, only present in IP Office generated SMDR. Fields are empty except when call gets sent to external line.
External Targeting Cause
Why call was targeted at external line, what type of entity was responsible for it, and how.

External Targeting Id
Name/Tag/identifier of internal device which caused call to be sent to external line

External Targeted Number

The number sent to the external line where as the existing fields give the original call targets. Shown for call forwarding, mobile twining, and calls targeted externally by ICR.
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Examples
Outgoing External Call
Extn203 dials 9416 to access external line n.5
16:23:06,00:00:04,5,203,O,9416,9416,,0,1000035,0,E203,Extn203,T9005,Line 5.1,0,0,,,Extn203,,,,,,,,U,Extn203,,

Incoming Call Re-Routed Externally by ICR

Call from external number 403 on line n.1 rerouted by ICR (for line group id 701) to 404 on line n.10
2008/08/01 11:45:36,00:00:01,2,403,I,9404,,,0,1000007,0,T9001,Line 1.0,T9010,Line 10.0,0,0,n/a,0,,,,,,,,,ICR,ICR701,404,

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Examples (continued)
Transferred call
B) Extn406 calls 403, who answers, A) Extn403 makes transfer consultation call to 9303 (initial call on hold) C) Extn403 Transfers call to Extn406 (initial call dropped)

2008/05/01 11:28:26,00:00:16,2,403,O,9303,9303,,0,1000010,1,E403,Extn403,T9005,Line 5.1,0,0,n/a,0,,,,,,,,,U XfP,Extn403,, 2008/05/01 11:28:23,00:00:21,1,406,O,403,403,,1,1000009,0,E406,Extn406,E403,Extn403,18,0,n/a,0,,,,,,,,,,, 2008/05/01 11:28:26,00:00:05,0,406,O,9303,9303,,0,1000010,0,E406,Extn406,T9005,Line 5.1,0,0,n/a,0,,,,,,,,,U Xfd,Extn403,,
Transferring party (Extn403) responsible for external consultation call

SMDR output in order of call end not call start times

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Examples (continued)
Conference call
B) Extn203 calls 207, who answers, A) Extn203 makes conference consultation call to 9416 (initial call on hold) Extn203 Presses two call together in conference, each call member is added as a leg of conference. C),D),E) one leg for each conference member
A) B) C) D) E)

16:48:58,00:00:02,2,203,O,9416,9416,,0,1000066,1,E203,Extn203,T9005,Line 5.1,0,0,,,,,,,,,,,U CfP,Extn203,, 16:48:37,00:00:04,3,203,O,207,207,,1,1000064,1,E203,Extn203,E207,Extn207,7,0,,,,,,,,,,,,,, 16:49:04,00:00:08,0,203,O,9416,9416,,1,1000067,0,E203,Extn203,V11002,CO Channel 100.2,0,0,,,,,,,,,,,,,, 16:48:37,00:00:13,0,,O,,,,1,1000064,0,E207,Extn207,V11003,CO Channel 100.3,0,0,,,,,,,,,,,,,, 16:48:58,00:00:13,0,,O,9416,9416,,0,1000066,0,V11001,CO Channel 100.1,T9005,Line 5.1,0,0,,,Extn203,,,,,,,,U Cfd,Extn203,,
Extn203 is responsible for external consultation call and resultant external conference leg

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Examples (continued)
Forward Unconditional
403 call 404 call forwarded unconditionally to 9303.
2008/04/30 16:54:52,00:00:02,2,403,O,404,404,,0,1000014,0,E403,Extn403,T9005,Line 5.1,0,0,n/a,0,,,,,,,,,U fu,Extn404,303

Mobile Twining Call

B) 207 calls 203 A) Call sent to 203s mobile twin on number 9416
A) 16:17:59,00:00:00,7,,O,9416,9416,,0,1000028,0,E203,Extn203,T9005,Line 5.1,0,0,,,,,,,,,,,U MT,Extn203,9416, B) 16:17:58,00:00:07,9,207,O,203,203,,1,1000027,0,E207,Extn207,E203,Extn203,0,0,,,,,,,,,,,,,,

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Examples (continued)
Busy/Number Unavailable Tone
2122 calls 2123 who is set to DND without voicemail. This results in 2122 receiving busy tone .
18/06/2008 17:59,00:00:00,0,2122,O,2123,2123,,1,1000033,0,E2122,Extn2122,V8000,U1 0.0,0,0

Unknown party

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Diagnostics
IP Office can itself receive SMDR for diagnostic purposes. Configure System to generate SMDR, and send it to an IP Offices IP address Configure and dial a short-code to activate SMDR/CDR sink

SysMonitor filters Call:CDR Extra Diagnostics and Call Detail Records.

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 2008 Avaya Inc. All rights reserved.

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