(TECH307: Deploying and Troubleshooting the Citrix NetScaler with XenApp and Web Interface)

Jacob Salassi Sr. Escalation Engineer / TRM

Agenda
Troubleshooting Techniques for NetScaler Deploying XenApp and Web Interface with NetScaler Troubleshooting and Best Practices for XenApp / Web Interface with NetScaler

Troubleshooting Techniques: Key NetScaler Processes

Process
ns_master nsvpnd

Description
Runs Citrix NetScaler OS SSL VPN File Transfers { Samba }

nsaaad
nsconf nsauthd nslog.sh

RBA and SSL VPN External Auth

Writes the ns.conf file CLI Authentication Controls Logging for newnslog

nssync
nsreadfile nscrlrefresh

HA sync
Used to read SSL Cert Files SSL CRL list update

Troubleshooting Techniques: Key NetScaler Processes (cont)

Process
nslcd

Description
Runs the front panel LCD

nsfsyncd
nsnetsvc nsumond nsconmsg nscollect

Sync bookmarks and ssl certs

Used by the GUI for config changes Runs the scriptable monitors Controls writing of newnslog Statistics gathering for historical reporting

nsdynrouting, nsdrevent
imi, ripd, ospfd, bgpd

Handle events, HA syncs

Routing processes

Troubleshooting Techniques: NetScaler File System

/var - Hard Drive Logs - /var/log and /var/nslog Install - /var/nsinstall Trace - /var/nstrace Core Dumps - /var/crash and /var/core /flash - Flash Drive Config - /flash/nsconfig SSL Certificates - /flash/nsconfig/ssl User Monitors - /flash/nsconfig/monitors Custom options - /flash/nsconfig NS Kernel - /flash / - RAM Drive OS

Troubleshooting Techniques: /var/log

Important files in /var/log Ns.log Messages Other files in /var/log Httperror.log cron Dr_error.log Httpaccess.log License.log Nscollect.log Nsvpn.log Nsvpnd.log Snmpd.log

Troubleshooting Techniques: /var/nslog

Important files in /var/nslog newnslog newnslog.*.gz Other files in /var/nslog ns.log nsumond.log nslog.nextfile

Troubleshooting Techniques: Show Commands

Common show commands for system information: show node show info show license Common show commands for vserver and service: show lb vserver show cs vserver show service show persistencesession show connectiontable Other common show commands: show route show ip show dns addrec -type proxy

Show node

Show feature

Show ns mode

Show lb vserver

Show lb vserver [name]

Show service [name]

Troubleshooting Techniques: stat command

Common stat commands for system information: Stat ns Stat cpu Stat interface Common stat commands for vserver and service: Stat lb vserver Stat cs vserver Stat service Other common stat commands: Stat dns Stat ssl Stat http

Stat interface [name]

Stat lb vserver [name]

Stat service [name]

Troubleshooting Techniques: nsconmsg

Nsconmsg common use cases View events View console messages View statistics Debug system counters Debug load balancing issues Debug CPU/Memory utilization Nsconmsg common syntax Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog

-d event -d consmsg -d oldconmsg -s ConLb=2 d oldconmsg -s ConDebug=1 d oldconmsg

MAKE SURE TO USE K, NOT -k

Nsconmsg K /var/nslog/newnslog -d event

Nsconmsg K /var/nslog/newnslog d consmsg

Nsconmsg K /var/nslog/newnslog d oldconmsg

Nsconmsg K newnslog s ConLB=2 d oldconmsg

Troubleshooting Techniques: nstrace & nstcpdump

Nstrace Common syntax: Nstrace.sh sz 0 Nstrace.sh sz 0 filter SOURCEIP = 10.198.4.10 link enabled Filter qualifiers and operators: SOURCEIP, SOURCEPORT, DESTIP, DESTPORT, SVCNAME, VSVRNAME, STATE ==, eq, !=, neq, >, gt, <, lt, >=, ge, <=, le, BETWEEN Compound filters using || and && Nstcpdmp Common syntax: Nstcpdump.sh X tcp port 80 Nstcpdump.sh w testcapture.cap X src host 10.198.4.10 tcp port 80 Filter qualifiers and operators: tcpdump standard

Nstrace.sh

Troubleshooting Techniques: Common NetScaler issues/resolutions

HDD Issue symptoms: Logging fails /var missing Flash issue symptoms: Config fails to save Config saves partially Sync fails Device fails to boot Memory starvation symptoms: Dropped sessions CPU starvation symptoms: All services failing All VIPS down Degraded performance

Agenda (showing current item)

Troubleshooting Techniques for NetScaler Deploying XenApp and Web Interface with NetScaler Troubleshooting and Best Practices for XenApp / Web Interface with NetScaler

Deploying Web Interface and XenApp with NetScaler Topologies: Smart Monitoring
PICTURE OF MON TOPO PICTURE OF HA TOPO PICTURE OF GSLB TOPO

Deploying Web Interface and XenApp with NetScaler Topologies: Component HA

Deploying Web Interface and XenApp with NetScaler Topologies: GSLB (Business Continuity)

Deploying Web Interface and XenApp with NetScaler: Configuration overview (HA/LB)

Deploying Web Interface and XenApp with NetScaler: Configuration (CLI)

Deploying Web Interface and XenApp with NetScaler: Configuration (CLI)

Deploying Web Interface and XenApp with NetScaler: Configuration (CLI)

Agenda (showing current item)

Troubleshooting Techniques for NetScaler Deploying XenApp and Web Interface with NetScaler Troubleshooting and Best Practices for XenApp / Web Interface with NetScaler

Problems and Resolutions

Users getting logged off unexpectadly Load balancing is uneven

Issue #1: Users getting logged off (Symptom)

Issue #1: Users getting logged off (Problem)

Resolution: Enable proper persistence

Issue #2: Load balancing is uneven (Symptom)

Issue #2: Load balancing is uneven (Problem)

Issue #2: Load balancing is uneven (Problem)

Issue #2: Load balancing is uneven (Problem)

Issue #2: Load balancing is uneven (Problem)

Issue #2: Load balancing is uneven (Problem)

Resolution: Erroneous clients, change load balancing method

Resolution: Erroneous clients, change load balancing method

Continue Your Learning

The following course expands on today's topics and are recommended to support your Citrix solution:
CNS-200 Basic Administration for Citrix NetScaler 9.0 CNS-300 Advanced Administration for Citrix NetScaler 9.0 Platinum Edition coming soon - September

Visit www.citrixeducation.com for more information

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