Documente Academic
Documente Profesional
Documente Cultură
Todays Agenda
Lecture Needs assessment - Introduction - 3 levels of needs assessment - Needs assessment techniques - Conclusion
Introduction
Needs assessment refers to the process of determining learning needs and opportunities and whether training is necessary.
1. Organisational
2. Departmental or Functional 3. Individual
Organisational
Weaknesses:
What knowledge/skills/attitudes are we lacking?
10
11
12
Departmental or Functional
13
14
15
Select occupational group of jobs Develop preliminary list of tasks Validate list (including prioritise) Identify knowledge, skills and attitudes necessary for each task
16
Individual
17
Select job Develop preliminary list of tasks Validate list (including prioritise) Identify knowledge, skills and attitudes necessary for each task
18
Competency models
Job Analysis Job (tasks, duties, responsibilities) + Employee specifications (knowledge, skills, attitudes) Competency Models areas of personal capability that enable employees to successfully perform their jobs by achieving outcomes or successfully performing tasks, Competencies comprised of knowledge, skills, attitudes, values, personal characteristics.
better aligned with goals focus on commonality rather than difference greater application more flexible facilitates performance management
19
Competency models
Identify job/position Identify (changes in) business strategy Identify effective v ineffective performers Identify competencies of effective v ineffective performers Validate model Example - Core Executive Leadership Competencies Creates Vision and Gives Direction Develops People Manages Resources and Risk Promotes and Achieves Quality Outcomes Understands Relationships
http://www.lgmasa.org.au
20
Performance Management
The essence of performance management in analysing training and development needs lies in the comparison that it affords between an individuals job performance and the standards or objectives that have been developed for the individuals position.
21
23
Advantages
Generates data relevant to work environment Minimises interruption of work
Disadvantages
Needs skilled observer Employees behaviour may be affected by being observed
Questionnaires
Inexpensive Can collect data from a large number of persons Data easily summarised
Requires time Possible low return rates, inappropriate responses Lacks detail Only provides information directly related to questions asked
24
Focus groups
Time consuming to organise Group members provide information they think you want to hear Status or position differences may limit participation
25
Good source of information on procedure Objective Good source of task information for new jobs and jobs in the process of being created
Objective Minimises work interruption Limited people input
May threaten employees Potential to misuse information Requires interaction by computer or phone
Benchmarking
26
27
28
Conclusion
Recap of today Any questions?
29