Documente Academic
Documente Profesional
Documente Cultură
m u n i
e C o m
e c t i v
Eff
S k il ls
By. Bh
ag Chand
Jat
Why…
Some people appear to be
smarter than others?
Some people seem to be more
effective than others?
Some people seem to be more
popular than others?
BECAUSE THEY ARE BETTER
INFORMED!!!
One who is more informed is….
CODING DECODING
LANGUAGE RECIEVING
Types of communication
Why communication is
important?
Exchange of ideas/information
To understand each other
Social role of communication
In professional life, invariably, a
person who is a better
communicator is more successful!
Do we have adequate
communication skills?
Do I know how to write a formal
letter / an application /a complaint
letter?
Do I know how to face an
interview?
Can I express my views/ideas
briefly but clearly?
Do I have a satisfactory
vocabulary?
Am I aware of my body language?
Am I a good listener?
A good communicator…..
Good expression ability – good
vocabulary
Command over language – correct
grammar
Clear, understandable
pronunciation
Correct, compatible body
language
Good listening skills
What will happen if the
communication skills are poor?
The police station was right by the
bank.
What bank? River bank / commercial
bank?
The chicken is too hot to eat
Who is eating? You / chicken?
Visiting relatives can be a nuisance
What is a nuisance? Relatives? Or visiting
them?
Communication skills
Clarity of purpose
The importance of planning – without
losing the spontaneity
Communication – essentially a group
activity
Keeping it simple – avoiding
complications
Focusing on the needs of the reader /
listener
Communication skills –
contd.
Active listening
Controlling emotions
Being polite – humble is not weak
Eliminating noise and clarifying
assumptions – don’t assume; if you do,
let it be known
Avoiding connotations (indicative forms
of speech)
Conciseness – keeping it short
The importance of
feedback
Usingfeedback – Example : the
boy who wanted a lawn mower’s
job
io n
n at
te i c
r it un
W mm
co
Principles of good written
communication
What is good? – One that LOOKS good
Mental association of good looks with
quality and superiority
Classy appearance commands respect
– e.g. good handwriting – poor looks
may put off the reader
Professionalism – handwritten letter vs.
typed one, good stationary, good print
quality
Contents of business
communication
Should make interesting reading
Legible
Carefully planned – logical
presentation of ideas
Easily understandable – no cryptic
clues, no beating about the bush
One sentence / paragraph – one
subject
Contents of business
communication – contd.
Emphasis on important topics –
avoiding negatives, using active
voice, proper arrangement of
words
Using BOLD letters, underlining
important words, using italics
4 ‘c’s of communication – content,
context, clarity, coherence
Contents of business
communication – contd
Attitude of the reader
Correct use of language –
grammar and punctuation –
grammar check and
spell-check
Importance of practicing and
editing
Letter writing
LETTERHEAD
Date / Ref.No.
Inside address
Attn: Mr./Miss/Mrs....
Salutation (Dear Sir/Madam/ Name)
Avoid impersonal ‘To whomsoever it may
concern’
Subject
Body of the letter
Complementary close
Contents of business
communication – contd
Complimentary close : Sincerely yours,
Yours faithfully, Yours truly etc. Only the
first letter to be capitalized, followed by
a comma
Signature : Sign in between the
complimentary close and your typed
name. put Miss / Mrs. If you want to
make your marital state clear – does
not matter
Contents of business
communication – contd
End notations: cc, a/a etc. Initials
of the writer in capitals followed
by a colon and initials of the typist
in a lower case BSNL:rf
Covering letter and following
pages – use of letterhead only for
covering letter and continuation
sheets for following pages
Things to avoid
Too crowded letter – not enough
white space
Improper page layout
Lack of general neatness and
professional look
Lack of proper business format
Lack of a proper connection
between job requirements and
qualifications
Things to avoid
Overconfident tone
Lack of balance between brevity
and details
Too general – lack of specifics
Grammatical and spelling
mistakes
Importance of oral
communication
Only human beings are capable of
using words – importance of
speech – its use and misuse
Formal and informal
communication – the need for
‘small talk’ – formal presentations
– meetings and group discussions
Oral communication
Dyadic communication – one to
one
Presentation
Group discussion
Meeting
Telephonic communication
Body Language –what is it?
We communicate the least with
Words
Not convinced?