Section 3 : Business Continuity

Introduction to Business Continuity

Chapter 11

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The #1 Certification Program in the information storage and management industry

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ISM - Course Organization

Information Storage and Management Section 2 Storage Networking Technologies and Virtualization Section 4 Storage Security and Management

Section 1 Storage System

Section 3 Business Continuity

Introduction to Information Storage and Management

Direct-Attached Storage and Introduction to SCSI

Introduction to Business Continuity

Securing the Storage Infrastructure

Storage System Environment

Storage Area Networks

Backup and Recovery

Managing the Storage Infrastructure

Data Protection: RAID

Network-Attached Storage

Local Replication

Intelligent Storage System

IP SAN

Remote Replication

Content-Addressed Storage

Storage Virtualization

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Chapter Objective
After completing this chapter, you will be able to: o Define Business Continuity and Information Availability

o Detail impact of information unavailability

o Define BC measurement and terminologies o Describe BC planning process o Detail BC technology solutions

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What is Business Continuity

o Business Continuity is preparing for, responding to, and recovering from an application outage that adversely affects business operations o Business Continuity solutions address unavailability and degraded application performance o BC is an integrated and enterprise wide process and set of activities to ensure information availability

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What is Information Availability (IA)

o IA refers to the ability of an infrastructure to function according to business expectations during its specified time of operation o IA can be defined in terms of three parameters:
o Accessibility
o Information should be accessible at right place and to the right user

o Reliability
o Information should be reliable and correct

o Timeliness
o Information must be available whenever required

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Causes of Information Unavailability

Disaster (<1% of Occurrences) Natural or man made
Flood, fire, earthquake Contaminated building

Unplanned Outages (20%) Failure

Database corruption Component failure Human error

Planned Outages (80%) Competing workloads

Backup, reporting Data warehouse extracts Application and data restore

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Impact of Downtime
Lost Productivity Number of employees impacted (x hours out * hourly rate)
Know the downtime costs (per hour, day, two days...)

Lost Revenue Direct loss Compensatory payments Lost future revenue Billing losses Investment losses

Damaged Reputation Customers Suppliers Financial markets Banks Business partners

Financial Performance Revenue recognition Cash flow Lost discounts (A/P) Payment guarantees Credit rating Stock price

Other Expenses Temporary employees, equipment rental, overtime costs, extra shipping costs, travel expenses...
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Measuring Information Availability

MTTR Time to repair or downtime

Response Time

Recovery Time

Detection

Repair

Restoration

Incident

Diagnosis

Recovery

Time Incident

Detection elapsed time

Repair time

MTBF Time between

failures or uptime

o MTBF: Average time available for a system or component to perform its normal operations between failures o MTTR: Average time required to repair a failed component

IA = MTBF / (MTBF + MTTR) or IA = uptime / (uptime + downtime)

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Availability Measurement Levels of 9s Availability

% Uptime % Downtime Downtime per Year Downtime per Week

98% 99% 99.8%

2% 1% 0.2%

7.3 days 3.65 days 17 hrs 31 min

3hrs 22 min 1 hr 41 min 20 min 10 sec

99.9%
99.99%

0.1%
0.01%

8 hrs 45 min
52.5 min

10 min 5 sec
1 min

99.999%
99.9999%
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0.001%
0.0001%

5.25 min
31.5 sec

6 sec
0.6 sec

BC Terminologies
o Disaster recovery
o Coordinated process of restoring systems, data, and infrastructure required to support ongoing business operations in the event of a disaster o Restoring previous copy of data and applying logs to that copy to bring it to a known point of consistency o Generally implies use of backup technology

o Disaster restart
o Process of restarting from disaster using mirrored consistent copies of data and applications o Generally implies use of replication technologies

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BC Terminologies (Cont.)
Recovery Point Objective (RPO) o Point in time to which systems and data must be recovered after an outage o Amount of data loss that a business can endure Recovery Time Objective (RTO) o Time within which systems, applications, or functions must be recovered after an outage o Amount of downtime that a business can endure and survive

Weeks Days Hours

Tape Backup Periodic Replication Asynchronous Replication

Weeks

Tape Restore Disk Restore Manual Migration

Days
Hours Minutes

Minutes Seconds

Synchronous Replication

Seconds

Global Cluster

Recovery-point objective
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Recovery-time objective

Business Continuity Planning (BCP) Process

o Identifying the critical business functions o Collecting data on various business processes within those functions o Business Impact Analysis (BIA)
o Risk Analysis
o Assessing, prioritizing, mitigating, and managing risk

o Designing and developing contingency plans and disaster recovery plan (DR Plan)

o Testing, training and maintenance

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BC Technology Solutions
o Following are the solutions and supporting technologies that enable business continuity and uninterrupted data availability:
o Single point of failure o Multi-pathing software o Backup and replication
o Backup recovery

o Local replication o Remote replication

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Resolving Single Points of Failure

Clustered Servers Heartbeat Connection Redundant Ports Redundant Arrays

Client

FC Switches

IP
Storage Array Storage Array Remote Site Redundant Network

Redundant Paths Redundant FC Switches

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Multi-pathing Software
o Configuration of multiple paths increases data availability o Even with multiple paths, if a path fails I/O will not reroute unless system recognizes that it has an alternate path o Multi-pathing software helps to recognize and utilizes alternate I/O path to data

o Multi-pathing software also provide the load balancing

o Load balancing improves I/O performance and data path utilization

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Backup and Replication

o Local Replication
o Data from the production devices is copied to replica devices within the same array o The replicas can then be used for restore operations in the event of data corruption or other events

o Remote Replication
o Data from the production devices is copied to replica devices on a remote array o In the event of a failure, applications can continue to run from the target device

o Backup/Restore
o Backup to tape has been a predominant method to ensure business continuity o Frequency of backup is depend on RPO/RTO requirements
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Chapter Summary
Key points covered in this chapter: o Importance of Business Continuity

o Types of outages and their impact to businesses

o Information availability measurements o Definitions of disaster recovery and restart, RPO and RTO o Business Continuity technology solutions overview

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Concept in Practice EMC PowerPath

Host Based Software
SERVER

Host Application (s) PowerPath

SCSI Driver SCSI SCSI SCSI Driver Driver Driver SCSI SCSI Driver Driver
SCSI SCSI SCSI SCSI SCSI SCSI ControllerController ControllerController ControllerController

Resides between application and SCSI device driver Provides Intelligent I/O path management Transparent to the application Automatic detection and recovery from host-to-array path failures
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Storage Network

STORAGE

LUN LUN LUN LUN

PowerPath Video

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Additional Task Research on EMC Powerpath

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Summarizing

Read the Whitepaper on Virtualization and Business Continuity

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External Links
o Affordable Disaster Recovery Solutions - Minimize your exposure to data loss from disasters while reducing total cost of ownership.

o Enterprise Business Continuity Solutions - EMC Enterprise Business Continuity solutions ensure that your applications and data are available during planned and unplanned outages. o Heterogeneous Data Replication Solutions - Protect data consistently on heterogeneous server, network, and storage infrastructures with robust, scalable, asynchronous remote replication solutions. o Visit http://www.emc.com/solutions/business-need/businesscontinuity-availability/index.htm for more information
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Check Your Knowledge

o Which concerns do business continuity solutions address? o Availability is expressed in terms of 9s. Explain the relevance of the use of 9s for availability, using examples. o What is the difference between RPO and RTO? o What is the difference between Disaster Recovery and Disaster Restart? o Provide examples of planned and unplanned downtime in the context of storage infrastructure operations. o What are some of the Single Points of Failure in a typical data center environment?

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For your Reading on www.emc.com

o Understand Basics of BC, Review analyst paper, whitepapers & Customer Stories o Visit : http://www.emc.com/campaign/business-continuity.htm
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Watch the Full Keynote Address on www.emcworld.com/keynotes.htm or www.youtube.com/EMCCorp

Keynote Address
Frank M. Hauck Executive Vice President EMC Storage Division and Global Marketing & Customer Quality

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Watch the 2009 Keynote

Next Event
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