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CONFLICT MANAGEMENT
PRESENTED TO:
Mrs. Neha Rathi
PREPARED BY:
Hirapara Shailshe Pathan Javed Zinzava Vikas
What is Conflict?
Conflict is any situation in which two or more parties feel themselves in opposition . It is an interpersonal process that arises from disagreements over the goals or the methods to accomplish those goals Newstrom and Davis
Cont..
A State of disharmony between Incompatible or antithetical persons, ideas, or interest ;a clash
Opposition between characters or forces in a work of drama or fiction ,especially opposition that motivates or shapes the action of the plot.
Causes of Conflict
1. 2. 3. 4. 5. Security Inability to control self and others Respect between parties Limited resources Frustrations
Types of Conflict
Internal Conflict
Which is a disturbance that rages within a single individual.
Interpersonal Conflict
Which is a disturbance that exists between two or more individuals or groups.
Cont
Intrasender Conflict
Originate in the sender who gives conflicting instructions.
Intersender Conflict
Arises when a person receives conflicting message from one or more sources.
Interrole Conflict
Occurs when a person belongs to more than one group.
Cont..
Person- role
Result of a discrepancies between internal and external role.
Interpersonal
Between people whose position require interaction with other persons who fill various roles in the same Organization or other Organization.
Cont.
Intragroup
Occurs when a group faces new problem ,when new values are imposed on the group from outside.
Intergroup
when two groups have different goals and can only achieve their goals at the others expense.
Cont.
Role Ambiguity
Condition where an individual do not know what is expected of them.
Role Overload
individuals cannot meet the expectations placed on them.
Stages of Conflict
1. Latent Conflict
It exist whenever individual, groups, organization, or nations have differences that bother one or the other but those difference are not great enough to causes one side to act to alter the situation.
2. Perceived Conflict
indicates cognitive awareness of stressful situation
Cont..
3. Felt Conflict
Presence of affective states such as stress, tensions, anxiety, anger, hostility. Organization. Groups, or individuals become more internally cohesive.
4. Manifest Conflict
At this stage the conflicting parties are actively engaging in conflict behavior .
Collaborating
Cooperating with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution.
Fundamental premise ::
Teamwork and cooperation help everyone achieve goals while also maintaining relationships.
Strategic philosophy ::
The process of working through differences will lead to creative solution that will satisfy both parties concerns.
Drawbacks of Collaborating
The process takes lots of time and energy. Some may take advantage of other peoples trust and openness.
Compromising
Attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither.
Fundamental premise ::
losing a little .
Strategic philosophy ::
Both ends are placed against the middle in an attempt to serve the common good while ensuring each person can maintain something of their original position .
Drawbacks of Compromising
Accommodating
Allowing the other party to satisfy their concern while neglecting your own.
Strategic
philosophy
::
by
When you are willing to let others learn by mistake . When it is not right time and you would prefer to simply built credit for the future.
Drawbacks of Accommodating
Competing
Using formal authority or other power that you possess satisfy your concern without regard to the concerns of the party that you are in conflict with.
Strategic philosophy ::
When goals are extremely important , one must sometimes use power to win.
Drawbacks of Competing
Avoiding
Not paying attention to the conflict and not taking any action to resolve it.
Strategic
philosophy
::
conflict
by
Drawbacks of Avoiding
Important decision may be made by default. Postponing may make matters worse.
Define conflict
Test solution
Out
Accept Solution
Evaluate Solution
Reject Solution
Important decision may be made by default. Postponing may make matters worse.
Thank You