Oracle Depot Repair

Introduction to Oracle Depot Repair

Oracle Depot Repair is part of the Oracle E-Business Suite and offers an enterprise-wide solution for managing depot repair processing. It targets the repair business market from simple, quick repairs to routine maintenance. Oracle Depot Repair integrates with other Oracle E-Business Suite modules to provide an integrated comprehensive solution for the repair business sector.

The depot repair process includes the return of broken and serviceable items, their diagnoses and repair job estimates, customer approvals and repairs management, and subsequent return of items to customers. You use the collection of charges for materials, labor, and expenses for the repairs to invoice the customer.

The depot repair process also includes the processing of item refurbishments, where the items either belong to an internal party, or the items are received from a field service warehouse and then returned to the warehouse after repair.

Customers expect quick and seamless repair processing. Oracle Depot Repair provides end-to-end repair management functionality for service organizations that are committed to delivering a total service solution. Oracle Depot Repair enables service organizations to meet customer expectations, and draw maximum benefit by improving service readiness.

Features and Benefits

Manages a wide spectrum of repair types Provides repair technicians access to a knowledge base for troubleshooting and diagnosing problems for improved productivity Ensures customer needs are met by giving repair technicians and depot managers a comprehensive view of customer information Automates billing customers for repairs based on contractual entitlements

Depot Repair

Depot Repair Business Scenarios

Business Processes
Process a Repair and Return Process a Loaner, Repair and Return Process an Exchange Process an Advance Exchange Process a Replacement Process an Internal Order Refurbishment

Oracle Depot Repair supports the following Repair Types: Loaner Repair and Return Loaner, Repair and Return Exchange Advance Exchange Replacement Standard Refurbishment

Depot Repair At a Glance

Business Challenges
Business Pressures

Oracle Depot Repair Solution

Oracle Depot Repair Solution Enables You To

Improve Customer Interactions Support Multiple Repair Flows

Execute Efficient and Quality Repairs

Streamline Repair Logistics and Invoicing

Maintain Global Data Repository

Capture All Customer Information In single Location

Leverage Complete Customer View

Resolve Issues with Accurate, Real-Time information

Estimate and Approve Work

Ensure Agreement Between Customer and Depot

Support Multiple Repair Flows

Address Virtually Any Repair Request

Example: Loaner, Repair and Return

Minimize Customer downtime

Example: Advanced Exchange

Resolve Customer Product Issue

Search for Solutions

Leverage Shared Repair Knowledge

Benefits

Operational Opportunity