Change of Supplier (CoS) - Loss

What is CoS Loss

The scope for CoS loss starts at the receipt of CoS loss notification and ends at the closure of the customer contract account. Below are some typical examples of what can happen during the process. Objections and cancellations Customer raised objections Missing Reads Disputed Reads Invoicing and Invoice Correction Payments Payment Scheme / Instalment plan set up and termination

Main Transaction Used #1

ECENV_BP Data environ. for business partner. View BP Personal details such as Name, Address and Contact information Contract Account details Utility Installation i.e Facts such as supply start date, billing information etc Device information i.e electric or credit meter, model number, serial number etc

TXN: ECENV_BP
(Data environ. for business partner.)

Each Section can be drilled down into, to retrieve additional details for example, number of registers, location codes and specific product information.

Main Transaction Used #2

EEDM11 Display Point Of Delivery
You use the analysis of the supply scenario to determine the valid supply scenario for the point of delivery (POD) i.e who the Supplier of Gas or Electric is for the Business Partner Here you can also locate the following information:
MSN Meter Serial Number (Electric) MPRN - Meter Point Reference Number (Gas) MPAN - Meter Point Administration Number, Supply Number or S-Number is a 13 digit reference, used in Great Britain to uniquely identify electricity supply points, such as individual domestic residences; the gas equivalent is the Meter Point Reference Number

TXN: EEDM11
(Display Point Of Delivery.)

Main Transaction Used #3

ESWTMON01 Monitor Switch Documents This TXN is the key to understanding what are the previous / pending actions associated with a BP / MPAN. By Drilling into the individual process document, it will also display what current flows have been associated with the BP / MPAN. It will also display any active deadlines waiting to trigger additional flows if applicable. There are 4 tabs that will provide vital information to the user.
Activities Log Message Data Other Data

TXN: ESWTMON01
(Monitoring of Switch Documents.)

Each individual process document can be drilled down into, to retrieve additional details for example, we will choose the CoSLoss doc Switch Type = 12.

TXN: ESWTMON01
(Process Document Display.)

Main Transaction Used #4

EA00 Automatic Billing & Simulation This TXN can be used to simulate Billing Documents and Invoices. Information which is extremely useful to determine what an expected period consumption will be. It will also create the actual billing document that will be picked up by the batch / manually to create a respective Invoice. Can be determined using the;
Utility Contract Installation number Contract Account

TXN: EA00
(Automatic

Billing & Simulation.)

CoS Loss Elec Scenario Standard Loss Process

Summary of steps Receive and process notification of loss (electricity) No Objection raised De-appoint agents (electricity) Receive and process valid, plausible final meter read (electricity) Perform billing and invoicing (electricity) Issue invoices to customer Receive and process cheque payment by due date