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CHAPTER OUTLINE
2.1 Types of Information Systems 2.2 Competitive Advantage and Strategic Information Systems 2.3 Why Are Information Systems Important to Organizations and Society? 2.4 Managing Information Resources
LEARNING OBJECTIVES
Describe the components of computer-based information systems. Describe the various types of information systems by breadth of support. Identify the major information systems that support each organizational level. Describe strategic information systems (SISs), and explain their advantages.
Expansion
Application Programs
An application program is a computer program designed to support a specific task, a business process or another application program.
For most organizations, the Internet increases the threat that new competitors will enter a market.
Support activities:
Innovation
Operational Effectiveness Customer-orientation