Group Members: 1. Ali Shan Cheema 2. Hareem Ahmad 3. Omer Fareed 4. Muhammad Wasim Zahid 5. Rabail Sanaullah 6.

Muhammad Omar Yaqub

History
Mobilink GSM , a subsidiary of Orascom Telecom, was awarded a license in July, 1992 and started its operations in 1994 Extensive network coverage in more than 5,000 cities including International Roaming in 110 countries through 300 partner operators. Head office is located at KULSUM Plaza, blue area, Islamabad There are about 2000-2500 customers service centers all

over Pakistan.

Mission Statement
To be the unmatchable mobile system of communications in Pakistan this provides the best value to its customers, employees, business partners and shareholders.

Vision Statement
"To be the leading Telecommunication Services Provider in Pakistan by offering innovative Communication solutions for our Customers while exceeding Shareholder Value & Employee Expectations".

Core Values
Total Customer Satisfaction Business Excellence Trust & Integrity

Respect for People

Corporate Social Responsibility

Products
Jazz

Services
Caller time identification Call waiting Call holding Call forwarding Short messaging services Fax and data services News information services Mobilink(GSM) G-mail

Indigo

Superior security in billing

Mobile TV Entertainment & many more

Competitors
Ufone Warid Telenor Zong

Organizational Hierarchy Chart

HR Practices At Mobilink
1. Personnel Planning

2.
3. 4. 5. 6. 7. 8.

Job Analysis Of the Position

Recruitment Selection Orientation Training & Development Compensation Performance Appraisal System

Personnel Planning
After the emergence of new telecom companies, market has become much more competitive and employees are less loyal to the company and Mobilink is aware of it so they Develop employees for their career planning No formal succession planning is practiced

Job Description
Job Identity

Company: Mobilink
Position Title: Quality Assurance Manager Reports to: Director Salary: According to experience

Job Purpose

The Quality Assurance Manager will provide general supervision and

technical guidance to the QA Staff in the analysis, design, testing, and deployment of all applications. Job Duties and responsibilities Implement quality training programs for key quality Ensure appropriate calibration of quality equipment. Work with Design on new component introduction. Design and implement Quality Plans. Manages and responds to Software Quality Assurance issues with related groups such as Development, Database, Integration, and Customer Support.

Working Conditions
Dirt

Rarely Rarely Occasionally Seasonally Rarely

Dust Heat Cold Noise

Equipment Used
The person has to use computer or laptop as equipment on regular basis.

Health and Safety

The person didnt have to work in any kind of listed conditions. Elevated workplace Mechanical hazards Explosives Electrical hazards Fire hazards Radiation

Job Specification
Minimum Requirement BS degree in Information technology, engineering or related discipline. Experience

Minimum of 7 years of software quality assurance experience

Skills Strong analytical skills. Excellent problem solving. Interpersonal communication and project management skills a must. Strong leadership skills.

Recruitment
Internal Recruitment

Posting a job add on notice board

HR manager decide on the basis of past performance

Conditions For Internal Recruitment

Confirmed employees of Mobilink who have completed one year of service. Selected candidates will join the new job/position after getting clearance from existing line manager.

External Recruitment
The sources that MOBILINK uses to attract applicants are Inviting applications through advertisement Recommendations from the head hunters

PROPOSED JOB ADD

Mobilink Where its every ones moment to shine At mobilink there is enough limelight for everyone. Here we welcome you to make individual contributions and get your moment to shine. Ideas are not only nurtured but realized with Pakistans leading cellular network provider. Explore the challenging and exciting career opportunity of Quality assurance manager required with following attributes in Lahore Head office of Mobilink Qualification: BS in Information technology Experience: 6-7 years of experience in the field of IT Skills: Excellent analytical skills Interested person may send their CVs to Mobilink and Applicants may apply online by registering with the web based recruitment portal http://jobs.mobilinkgsm.com by 20 Jan 2013. However, when considered for a specific position, they will be required to fill the standard application form of the Company.

JOB ADS BY MOBILINK

Selection
After Recruitment HR department adopt the following procedure
1. Screening of CVs 2. Conduct interviews 3. Short Listing of Candidates 4. Final interview

5. Conduct Profile and Psychometric Tests for the selected

candidate in order to evaluate the suitability

Sample Interview Questions

Why do you want this job?

Why you left your last job?

What are your weaknesses? What are your strengths? If I were your supervisor and asked you to do something that you disagreed with, what would you do? What is your greatest failure, and what did you learn from it? What can you do for us that other candidates can't?

Background Checks
Two Reference checks Appointment will be subject to satisfactory references being received

In Case of fraud the company simply fired the employee

Orientation
Employee familiarization with the policies of organization. Proper orientation after hiring

Policies of Mobilink
Leaves
The employee of Mobilink is authorized to get
20 annual leaves 15 sick leaves 7 casual leaves

Salary policy
The company will pay salaries of the employees as fallows. Opening of bank account Salary will be credited at the end of each month. Every employee should forward his account number to HR.

Health And Safety Policy

Safe and healthy working environment First Aid Kit available at all Mobilink Offices including remote locations

Rewards Policy
Medical care Life insurance Vacations Credit advance policy provident policy/advance against provident fund and a capping of gratuity Recreation Club Policy Travel Education assistance policy

Mobile phone
Medical entitlement

training
Training Method used at mobilink On job training method Foreign training policy

Appraisals
An open & frank discussion b/w employee & the respective manager over certain areas which are as follows Strengths and areas which need to be developed Comparison of the performance against the core indicators of Job Training needs/inputs activities Online performance based system

Sources Of Performance Appraisals

At MOBILINK,
The managers Employees

Conclusion
To conclude Mobilink has a strong human resource management system. That is the reason we didnt found much discrepancies in what management says, what policies state and what employees say. 90 % of the times they were same. There are some minor discrepancies but they are adjustable with little effort.