Solution Manager Overview

IBM Global Business Services
Objectives
Upon completing this session, you should be able to:
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Use the new terminology associated with SAP Solution Manager Explain the use and advantages of SAP Solution Manager Navigate around SAP Solution Manager Use the Roadmap in SAP Solution Manager Understand Business Blueprint and Realization activities Understand the typical functions used after Go-Live in SAP Solution Manager for Operations
SolMan User Training | IBM Internal Use | SMILTU1.ppt | Feb 15, 2013
Copyright IBM Corporation 2006
Evolution from ASAP to SAP Solution Manager

AcceleratedSAP ValueSAP SAP Solution Manager
Offline CD set with tools, content and a methodology for component-based implementation projects
Offline CD set with tools, content and methodologies for Evaluation, Implementation and Continuous Business Improvement ASAP CD set is used as a tool platform. ASAP content is included to cover the implementation phase
Onsite platform to support key implementation actitivities Including key ASAP concepts and tool features Enhanced concepts to encompass the specifics of mySAP.com implementations Integrated platform to support Implementation and operation of mySAP.com
SAP Solution Manager Life-Cycle Approach for Implementation and Operation of SAP Solutions
Project Preparation Business Blueprint Realization Final preparation Go Live & Support
SAP Solution Manager
Implementation of SAP Solutions

Functional Implementation Technical Implementation Implementation of Operations
Operation of SAP Solutions

Services for Operations Solution Monitoring Support Desk
SAP Solution Manager Offerings

SAP Notes SAP Service Market Place SAP Active Global Support
Portal to SAP
Roadmaps (Methods) Implementation accelerators Services
Business Content SAP Best Practice Documents Process Models Business Scenarios
Content
Implementation Management Document Repository Template and Implementation Business Blueprint Configuration Synchronization Testing and Test Management Content and Learning Management
4
Suite of Tools/ Applications
Maintenance Platform Change Request Management System Landscape Reporting Solution Monitoring Business Process Monitoring Support Desk Service Level Reporting
SAP Solution Manager as a Central Platform

Customer's System Landscape
33 .. B 33 B 33 .. B 33 B 33 .. II 33 SCM SCM CRM CRM 33 .. II 33 SCM SCM CRM CRM 33 .. B 33 B 33 .. II 33 SCM SCM CRM CRM
Legacy Legacy
Legacy Legacy
CUS CUS
CUS CUS
33 .. C 33 C
Pr o ce co ssnf ori ig e n ua te tio d n
33 33 4 ..4 C C
Legacy Legacy
DEV
g rin ito ry n Mo live Integrated Testing on e De i g lut ic lin nd So erv S Ha ge sa s Me
QAS
CUS CUS
33 .. C 33 C
PRD Solution Landscape

5 SolMan User Training | IBM Internal Use | SMILTU1.ppt | Feb 15, 2013 Copyright IBM Corporation 2006
SAP Solution Manager Connectivity with System Landscape

Pre SOLMAN
ERP 2004
PLM
ERP 2004
CRM APO
SRM
Solution Manager
CRM SRM
PLM
APO
Increasing number of components New components with individual administration and monitoring tools Exploding costs for training, implementation and operations
Single point of access Central coverage of end-to-end processes Consideration of inter-system dependences
SAP Solution Manager Implementation Functionality SAP Solution Manager in Implementation

Project phases Project Preparation
Project definition
Business Blueprint
Realization
Final preparation
End user Training and documentation Data transfer
Other SAP TOOLS
Go Live & Support
Customizing Define Business synchronization Blueprint Configuration Developments Authorization Testing
Project activities
Define system landscape
Cross functions
Project Administration Issue Tracking / Status Monitoring / Reporting Roadmaps
SAP Solution Manager - Benefits at a Glance Benefits of using the SAP Solution Manager in Implementation :
Central point of access and support of key implementation activities Standard scenarios provided through Business Process Repository Central repository to store project documentation and issues Process-driven Blueprint, Configuration and Testing approach Automated customizing synchronization across mySAP components Project reporting capabilities Provides project implementation content to operations / support personnel
SAP Solution Manager Operations Functionality SAP Solution Manager in Operations

Recommended functions sequence
Define/Import System Landscape Define/Import Business Processes SAP EarlyWatch Alert Service Delivery Enabling Best Practices Documents Service Level Reporting System Monitoring Central System Administration Business Process Monitoring Upgrade
Support desk/ SAP Note Assistant Cross functions Issue Tracking Microsoft NetMeeting SAP Service Marketplace
SAP Solution Manager - Benefits at a Glance Benefits using the SAP Solution Manager in Operations:
Service Level Management/ Reporting Application Management/ Monitoring Software Change Management Improved support from SAP with integrated Support Desk
10
SAP Solution Manager Preparation and Blueprint SAP Solution Manager in Implementation
Project definition
Business Blueprint
Realization
Final preparation
Other SAP TOOLS
Go Live & Support
Project activities
Cross functions
11
Roadmaps
Phase-driven approach for functional and technical implementation and ongoing operation activities
Graphical entry into and status overview about your project Links to accelerators for your project phase
Project Preparation: Define Project & Standards

Implementation Project of SAP components Template Project Creation of re-usable solutions
Project Administration Choose your project type Define general project data
13
Person responsible for the project Language of the project Overall project status Project time frame for plan and actual data
Blueprint : Business Process Repository (BPR)

What is the BPR?
The Business Process Repository is a repository of implementation content including reusable pre-defined business process information and is delivered as part of the SAP Solution Manager. When creating the business blueprint, customers select the pre-configured business processes they want to implement. Based on the scenarios selected in the scope, the corresponding Business Process Repository content is made available. The Business Process Repository is a package of reusable pre-defined business process content comprising: Scenario documentation

Transaction assignments IMG assignments Configuration guides Pre-configured processes delivered through BC Sets Predefined test cases
Note: The available Business Process Repository content may vary for scenarios.
14
Structure of a Standard Scenario

Level 1 - Scenarios Project Organization Units Master Data Business Scenarios Scenario 1 Scenario 2 Scenario 3 Level 2 - Processes Scenario 1 Organization Units Master Data Business Processes Process 1 Process 2 Process 3 NOTE: There may be one or more SAP Transaction Codes per Process Step!
Level 3 Process Steps Process 1 Process Step 1 Process Step 2 Process Step 3
15
Business Blueprint: Define Business Process Hierarchy
Business Process Hierarchy
Select your Business Scenarios according to the SAP components Template Add Process Steps from the Business Processes in your Business Process Hierarchy Create Custom Scenarios, Business Process, Process Steps, Transactions and Customization to complete the Business Blueprint
16
Business Blueprint: Create Design Documentation
Functionality to create, edit, and store, Upload and download documentation Predefined templates / document type for Scenario descriptions, diagrams, and installation guides Customer Input Interfaces, forms, and reports Creation of own templates Reporting features to track and filter on documents
17
SAP Solution Manager Realization SAP Solution Manager in Implementation

Project definition
Business Blueprint
Realization
Final preparation
Other SAP TOOLS
Go Live & Support
Project activities
Cross functions
18
Key Activities within Realization

Perform & Document Configuration Build & Document Custom Development Build, Plan & Execute Test Cases Record, Manage & Resolve Test Problem Reports Track Training Material Development Build EndUser Roles
19
Configuration : Adding IMG Objects (1)

1. Select row and press Add button 2. Select object type (IMG Object)
20
Configuration : Adding IMG Objects (2)

3. Assign IMG Object(s) via F4, to call Reference IMG
4. Select IMG Object(s) by clicking on the checkbox, then click on the green checkmark to copy them to the project
Perform Configuration using IMG

For several standard scenarios, IMG assignments are available at process and/or process step level.
In SOLAR02, select IMG Object and click on Configure button to launch IMG. Perform configuration in satellite system, save and return to Solution Manager.
22
Document Configuration Settings
Having configured the process, create a Configuration Element document, against the Process or Process Step, to record what changes were made and why.
23
Development - WRICEF Objects
Store the developments and modification in your implementation project in the Development tab
24
Customizing Synchronization
Comparing Configuration
-
Distributing Configuration
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Comparison between systems and clients No automated configuration adjustments Use to control configuration before and after distribution
From one to multiple target systems and components Automated configuration distribution possible Use to distribute defined set of configuration between components
= Customizing SCOUT
= Customizing Distribution
25
Comparing Customizing (3)
26
What is Customizing Distribution?

Central system
Predefined list of synchronizing objects
Customizing data
ECC DEV CRM DEV APO DEV
Transport
ECC QA CRM QA APO QA
Transport
ECC PRD CRM PRD APO PRD
Customizing Distribution
Transport
Transport
(eg Pricing Conditions)
Transport
Transport
Manages consistency of configuration in a distributed system environment. Avoids redundant customizing activities across solution landscape. Customizing Scout compares customizing across systems and components. Uses Synchronization Groups to identify cross-component configuration. Can be utilized for initial customizing and delta customizing.
Realization: Testing
Business Blueprint & Configuration
Central definition and preparation Central definition and preparation of test plans and packages of test plans and packages Assign test packages to Testers Assign test packages to Testers
Test Plan
BC
Testers find test packages in their Testers find test packages in their personal Worklist and execute the personal Worklist and execute the test e.g using eCATTs test e.g using eCATTs
Check the status of your tests Check the status of your tests in the Status Info System in the
28
Reporting Types
Standard reports available for: Administrative purposes Status Assignments Planned vs actual dates Assignments Documentation Transactions Problem messages Business Blueprint & Realization phases
29
Reporting in Detail
Each report variant provides a specific set of selection criteria and results layout Selection criteria and results screen can be modified Navigate from results screen directly to structure item Table and tree (hierarchy) views are available Table view allows data download to MS Office applications
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SAP Solution Manager Operations: High Level Overview

SAP Solution Manager in Operations
Recommended functions sequence
Define/Import System Landscape Define/Import Business Processes SAP EarlyWatch Alert Service Delivery Enabling Best Practices Documents Service Level Reporting System Monitoring Central System Administration Business Process Monitoring Upgrade
Support desk/ SAP Note Assistant Cross functions Issue Tracking Microsoft NetMeeting SAP Service Marketplace
SAP Solution Manager - Monitoring
Process-Orientated Application Monitoring and System Monitoring Time Schedule: Hourly and daily keep the business running tasks Service Level Management and Reporting Time Schedule: Weekly, Monthly Continuous improvement, planning tasks
Monitoring is based on the core business processes of a customers mySAP.com solution Service Level Management for periodic cross-system reporting
Realtime Monitoring of Business Processes and System Components based on the CCMS infrastructure
Service Desk
Creates Message
End User
Solution Support
Searches for Solution
SAP Service Marketplace
1
Provides Solution SAP System SAP Solution Manager
2
Finds Solution
or
Forwards Message
SAP Note Database Service Products Best Practices DB
4
Provides Solution
33
Customer's Solution Database
3
Provides Solution
SAP Support
Customer
SAP
Change Request Management

Service Desk Service Desk Employee Service Message
Feedback
Requester
Change Request Management
Developer
Change Request
Change Manager
PRD
Controlled transports
Tester
Change Transaction
Maintenance Cycle
QAS
Controlled transports
IT Operator DEV
34
Maintenance Optimizer
All corrective software packages, including Support Packages (Stacks) for SAP NetWeaver 2004s and SAP Business Suite 2005, released after April 2, 2007, are available exclusively through the Maintenance Optimizer in SAP Solution Manager.
35
Support Package Stack Process via Maintenance Optimizer

Old Process New Process (4/2/07)
36
IBM SAP Solution Manager Tools, Products & Solutions

Complemented by distinctive functional "IBM Extensions integrated with SAP Solution Manager enables project teams to effectively manage SAP implementation efforts throughout the project life-cycle
Industry Solution Maps ICAP Accelerators, Business Process Hierarchy, Process Flows, Documentation Ascendant SAP Methods Roadmap with Accelerators, Work Products, Work Breakdown Structure
1 6
Solution Manager Jumpstart ICAP Accelerators, To Accelerate Use of SAP Solution Manager

5
Detail Status Entry Status at any document level
Central Repository
3
Executive Dashboard Web-enabled, Deliverable-based Status, Milestone Status, MS-Excel download, 7-Keys to Success,
37
MS Project Interface Bi-directional, update tasks in MS-Project and SolMan BPH
The IBM Detail Status Entry screen utilizes a clients Solution Manager Business Process PM Tools: Detailed Status Entry Hierarchy to update document progress data at individual project document level.
Resource assigned Team assignment Percent Complete Original estimate of hours of effort Estimated hours to complete Total effort hours expended to date Actual Start Date Actual Finish Date Planned Start Date Planned Finish Date
Enter plan, actual and status data at the Document level Reporting and maintenance capabilities by team, resource, documents or transactions, etc. Export to MS-Excel and input for status to/from MS-Project or Dashboard

Solution Manager Overview

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IBM Global Business Services

Copyright IBM Corporation 2006

IBM Global Business Services

Evolution from ASAP to SAP Solution Manager

Copyright IBM Corporation 2006

IBM Global Business Services

SAP Solution Manager

Implementation of SAP Solutions

Operation of SAP Solutions

Copyright IBM Corporation 2006

IBM Global Business Services

SAP Solution Manager Offerings

Suite of Tools/ Applications

IBM Global Business Services

SAP Solution Manager as a Central Platform

g rin ito ry n Mo live Integrated Testing on e De i g lut ic lin nd So erv S Ha ge sa s Me

PRD Solution Landscape

SAP Solution Manager

IBM Global Business Services

SAP Solution Manager Connectivity with System Landscape

Copyright IBM Corporation 2006

IBM Global Business Services

SAP Solution Manager Implementation Functionality SAP Solution Manager in Implementation

Go Live & Support

Customizing Define Business synchronization Blueprint Configuration Developments Authorization Testing

Define system landscape

Project Administration Issue Tracking / Status Monitoring / Reporting Roadmaps

Copyright IBM Corporation 2006

IBM Global Business Services

Copyright IBM Corporation 2006

IBM Global Business Services

SAP Solution Manager Operations Functionality SAP Solution Manager in Operations

IBM Global Business Services

Copyright IBM Corporation 2006

IBM Global Business Services

Go Live & Support

Customizing Define Business synchronization Blueprint Configuration Developments Authorization Testing

Define system landscape

Project Administration Issue Tracking / Status Monitoring / Reporting Roadmaps

Copyright IBM Corporation 2006

IBM Global Business Services

IBM Global Business Services

Project Preparation: Define Project & Standards

IBM Global Business Services

Blueprint : Business Process Repository (BPR)

Copyright IBM Corporation 2006

IBM Global Business Services

Structure of a Standard Scenario

IBM Global Business Services

Business Blueprint: Define Business Process Hierarchy

Business Process Hierarchy

Copyright IBM Corporation 2006

IBM Global Business Services

Business Blueprint: Create Design Documentation

Copyright IBM Corporation 2006

IBM Global Business Services

SAP Solution Manager Realization SAP Solution Manager in Implementation

Go Live & Support

Customizing Define Business synchronization Blueprint Configuration Developments Authorization Testing

Define system landscape

Project Administration Issue Tracking / Status Monitoring / Reporting Roadmaps

Copyright IBM Corporation 2006

IBM Global Business Services

Key Activities within Realization