TSD WORK FLOWS

Huawei Confidential. All Rights Reserved

HUAWEI WORK FLOWS is important in order to standardize and make the RNP Engineers work smoother. In addition, the work flows can give a general idea to the newly joined engineer and improve the team operation flow.

Internal Use

Objectives

Upon completion of this training, you will be able to understand:

The Engineering Implementation Flow. RNP&O Work flow

Overseas Equipment Upgrade Flow

On Site Service Flow Travel Flow GCRMS Flow

Equipment Accident Notification Flow

Internal Use

Chapter 1 RNP&O Work Flow Chapter 2 Engineering Implementation Flow Chapter 3 Travel Flow Chapter 4 GCRMS Flow Chapter 5 Upgrade Flow

Chapter 6 Accident Notification Flow

Chapter 7 On Site Service Flow

Internal Use

RNP&O WORK FLOW

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO000
Document Name: RPO Master Plan Document No: RNE-RPO000 Reference: \RPO000 Prepared by: RNP, Huawei Approved by: RNP, Huawei

RPO Master Plan

Effective Date: Version: Dec. 2003 Version 2.0

100 PrePlanning

201 RF Survey 202 Planning Concept 203 Practical Planning

300 Cut-Over/ Launch

401 DT Optimization 402 KPI Optimization 403 Network Monitoring 404 Technical Support

500 Network Acceptance

Documents

RNP & RNO

RPO Master Plan Report

RPO Documents Checklist

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO100
Document Name: Pre-Planning Process Document No: RNE-RPO100 Reference: \RPO000\RPO100 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Pre-Planning Process
Effective Date: Version: Dec. 2003 Version 2.0

002

DP
Need Site Survey?

Current Network Analysis/Site Survey

005 DP
Need Model Tuning?

Model Tuning

003 DP
Customer Provide Site List ?

RF Engineer

Site List from Customer 004

006 DP Need Simulation?

`

001 Requirement Analysis

Simulation

DP
Plan based on map?

Plan Based on Map Network Dimensioning DP

Need Current Network Evaluation?

007 Network Evaluation 008 DP

Test Electromag. Background ?

009 Pre-planning Report

Electromag. Background Test

Document s

Electromagnetic Background Test Report

Network Evaluation Report

Pre-Planning Proposal

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO200
Document Name: Network Planning Process Document No: RNE-RPO200 Reference: \RPO000\RPO200 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Network Planning Process

Effective Date: Version: Dec. 2003 Version 2.0

001 PrePlanning

002 RF Survey

003 Planning Concept

004 Practical Planning

005 Cut-Over/ Launch

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO201
Document Name: RF Survey Document No: RNE-RPO201 Reference: \RPO000\RPO200\RPO201 Prepared by: RNP, Huawei Approved by: RNP, Huawei Effective Date: Version:

RF Survey
Dec. 2003 Version 2.0

Customer

001 RF Survey Discussion 001 RF Survey Discussion

003 RF Survey

005 RF Survey Report Approval 005 RF Survey Report Approval

RF Engineer

Team Leader

002 RF Survey Preparation

003 RF Survey

004 RF Survey Report

006 Engineering Parameter

Documents

RF Survey Preparation Checklist

On-Site RF Survey Report (XXX Site)

RF Survey Report (XXX Site) RF Survey Summary

Site Database

Internal Use

HUAWEI RNP&O WORK FLOW

Document Name: Network Planning Concept Document No: RNE-RPO202 Reference: \RPO000\RPO200\RPO202 001 Cell Name Cell ID

RNE-RPO202
Prepared by: RNP, Huawei Approved by: RNP, Huawei

Network Planning Concept

Effective Date: Version: Dec. 2003 Version 2.0

Team Leader/Customer

002 Freq./PN Planning 003 Coverage / Capacity Highlights 004 Parameter Planning Consideration 005 RNO Acceptance Criteria and Method 006 Practical Planning

Documents

Network Planning Concept RNP Default Parameter Setting Dual-band Parameter Setting

RNO Acceptance Criteria

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Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO203
Document Name: Practical Planning Document No: RNE-RPO203 Reference: \RPO000\RPO200\RPO203 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Practical Planning
Effective Date: Version: Dec. 2003 Version 2.0

Customer

004 Proposal Approval 002 001 Planning Concept Freq./PN Planning 003 Neighbor Planning 007 On-site Check 005 RNP Data Config. Table
Data Config. Center

RNO Engineer

006 BSC Data

007 On-site Check

Ducument s

BSS Engineer

Network Planning Concept

Network Planning Proposal RNP Proposal Approval Report

RNP Data Configuration Table

RNP Default Parameter Setting Dual-band Parameter Setting

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Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO300
Document Name: Cut-Over/Launch Process Document No: RNE-RPO300 Reference: \RPO000\RPO300 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Cut-Over/Launch Process
Effective Date: Version: Dec. 2003 Version 2.0

001 Site Installation

Project Team

002 Site Commsioning

OK? DP N Y

006 Cutover/ Launch

007 Monitoring

DP Installation?

DP Hardware?

DP Feeder/ Antenna?

003 Installation Adjustment

004 Hardware Adjustment

005 Antenna Adjustment

Documen ts

BTS Commissioning Test Checklist (for RNO)

Cut-Over Process (for RNO)

Daily Performance Monitoring

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Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO400
Document Name: Network Optimization Process Document No: RNE-RPO400 Reference: \RPO000\RPO400 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Network Optimization Process

Effective Date: Version: Dec. 2003 Version 2.0

002 DT Optimization 001 Cutover/ Launch

DP 90% BTS Launch? (around)

Meet Acceptance Criteria in X weeks Y DP N

004 Network Monitoring

006 Network Acceptance

003 KPI Optimization

N DP Yes Keep on RF Optimization

005 Technical Support

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Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO401
Document Name: DT Optimization Document No: RNE-RPO401 Reference: \RPO000\RPO400\RPO401 Prepared by: RNP, Huawei Approved by: RNP, Huawei

DT Optimization
Effective Date: Version: Dec. 2003 Version 2.0

Team Leader

004 Result Confirmation 005 Antenna Adjustment 006 Parameter Adjustment 007 Configuration Adjustment
DP Complete?

DP Y

RF Engineer

001 DT Preparation

002 Drive Test

003 DT Data Analysis

Feeder/ Antenna? DP N DP Network Parameter? DP Network Configuration?

OK?

Docume nts

DT Preparation Checklist

DT Data Analysis Table DT Optimization Bi-weekly Report

Site Database

14

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO402
Document Name: KPI Optimization Document No: RNE-RPO402 Reference: \RPO000\RPO400\RPO402 Prepared by: RNP, Huawei Approved by: RNP, Huawei

KPI Optimization
Effective Date: Version: Dec. 2003 Version 2.0

Customer

005 Discussion/ Approval 005 Discussion/ Approval

RF Engineer

Team Leader

001 Traffic Statistic Data

002 Network Monitoring

003 Problem Analysis

004 Terms of Solution

005 Discussion/ Approval

006 Solution Implement

Documents

Daily Performance Monitoring

Problem Feedback Form

RPO Project Report Change Request N/W Optimization Bi-weekly Report Parameter Adjustment Record Problem Investigation Report

15

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO403
Document Name: Network Monitoring Document No: RNE-RPO403 Reference: \RPO000\RPO400\RPO403 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Network Monitoring
Effective Date: Version: Dec. 2003 Version 2.0

Customer

001 Customer Complaint

006 Approval

RF or TS Engineer

004 Problem Solving

RF or Maintenance Engineer

002 Traffic Statistic Data

003 Daily Monitoring

DP Need Supported

004 Problem Solving

005 Report

Documents

Daily Performance Monitoring

Problem Feedback Form Change Request Parameter Adjustment Record

Problem Investigation Report

16

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO404
Document Name: Technical Support Document No: RNE-RPO404 Reference: \RPO000\RPO400\RPO404 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Technical Support
Effective Date: Version: Dec. 2003 Version 2.0

Technical Support of HQ

003 Technical Support of HQ

005 Result Confirming

Regional Technical Support

002 Regional Technical Support

N OK DP Y

005 Result Confirming

RF/ Maintenance Engineer

001 Problem Identification & Description

004 Solution Implement

005 Result Confirming

Documents

CRMS (800/Problem Feedback Form)

Change Request Parameter Adjustment Record

Problem Investigation Report

17

Internal Use

HUAWEI RNP&O WORK FLOW

RNE-RPO500
Document Name: Network Acceptance Process Document No: RNE-RPO500 Reference: \RPO000\RPO500 Prepared by: RNP, Huawei Approved by: RNP, Huawei

Network Acceptance Process

Effective Date: Version: Dec. 2003 Version 2.0

Customer

003 Acceptance Discussion 003 Acceptance Discussion 001 Traffic Statistic Data 002 DT Data 004 Acceptance Report

005 Approval 006 Complete Optimization

RF Engineer

Team Leader

006 Complete Optimization

Documents

Network Optimization Report Proposal for Expansion

Data backup RPO Document Checklist

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Internal Use

ENGINEERING IMPLEMENTATION FLOW

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Internal Use

ENGINEERING IMPLEMENTATION FLOW

Engineering negation

Engineering review

Contract sign

Engineering survey

Engineering design

manufacture

Goods delivery

Engineering cooperation

Second check Install condition

Prepare for execute

commence

Unpack check

Hardware install

Software commission

Quality inspect

Provisional Acceptance test

Cut over

Trial

period

Final Acceptance test

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Internal Use

HUAWEI TRAVEL FLOW

21

Internal Use

HUAWEI TRAVEL FLOW

23

Internal Use

BUSINESS TRIP APPLICATION

24

Internal Use

BUSINESS TRIP APPLICATION

25

Internal Use

CASH ADVANCE

26

Internal Use

BUSINESS TRIP REPORT

27

Internal Use

EXPENSE CLAIM

28

Internal Use

USER VIEW & MODIFY

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Internal Use

GCRMS FLOW

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Internal Use

GCRMS FLOW
Black real line: normal troubleshooting flow of problems, including assignment and upgrade. Black broken line: abnormal upgrade flow (IT can support it, but it is not recommended in services) Red real line: new flow

ACCEPT

HANDLE

CLOSE

CCR: Call Center Representative CSE: Customer Support Engineer TSE: Technical Support Engineer PSE: Product Support Engineer SME: Subject Matter Expert R&D: Research & Development

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Internal Use www.huawei.com

GCRMS FLOW

Ff

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Internal Use

GCRMS FLOW

33

Internal Use

Account & Privilege Flow

34

Open Lotus Notes Go to Sub Sahara- Regional home page Click on Nigeria-Lagos Scroll Down, Under IT Services, Click Application Database Query Type in this filename appdata/it/it_appaccountmanage.nsf A file will appear, Now double click this file. Another page opens with 2 buttons in Chinese. Click the second one. On the IT Account & Privilege page that opens, Double click on Apply for Account/ Privilege. A form will Appear. Important Fields are fields marked in red asterix (*) Application Name, select GCRMS User Type-, Huawei Employee Privilege- TSE Duration- Your choice Responsible Person- Zhanghongwei 44003 Product Line-Wireless Product Line Director- Duanqilong-24072 Submit and Wait for Approval
Internal Use

Account & Privilege Flow

35

Internal Use

GCRMS FLOW

36

Internal Use

GCRMS FLOW

37

Internal Use

OVERSEAS EQUIPMENT UPGRADE FLOW

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Internal Use

UPGRADE FLOW
Flow Name:Overseas Version Upgrading Flow Flow Number:STS/TS05
User Product Manager
Regional Office Upgrading Owner (Project Team Members for major upgrading) Project team (Technical Support Department, Designing Department, R&D)
Ordinary 02 upgrading Upgrading type judgment
loop 013

Effective date: Jun 10 of 2002 VersionV1.0 Page 1 of total 2 pages

site service application Upgrading plan

Fill up upgrading plan related forms and sign

Jointly participate

Upgrading classification standard

04 Audit an upgrading plan

Audit comments

Fill up upgrading plan form 01 Collect upgrading information

03 Set down upgrading plan

05 Modify an upgrading plan

06 Upgrading preparation

07 Upgrading application

08 Upgrading coordination meeting

09 Upgrading implementation

Major upgrading application

Project plan report

22 Internal coordination meeting

Technical Support Department R&D Product Line IT system

Upgrading classification 02 standard Upgrading

Major upgrading

18 mature version?

Mature version

type judgment

21 Assign a project team

Comments on version uplink to network

Immature

19 Confirm to be usable

20 Assign a technical owner

Document system

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Internal Use

UPGRADE FLOW
Flow Name: Overseas Equipment Version Upgrading Flow Flow NumberSTS/TS05
User
Jointly participate
Upgrading failure On-site service application reason analysis report Upgrading plan Simulation test result

Effective Date: Jun 10 of 2002 VersionV1.0 Page 2 of total 2 pages

Upgrading training report

Upgrading plan report

On-site technical service report

Reason analysis report

Product Manager

12 Analyze reasons

LOOP03
Upgrading Owner (Project Team Members)
Test forms

10

Unsuccessful 11 Handling in case of emergency 12 Analyze reasons 13 Submit a report

14 Observation/ training/ maintenance

15 Upgrading user information /upgrading spare parts LOOP14

16 Report to equipment buyer leaders

17 Update documents

Testify upgrading result

End

Upgrading successful

loop 25

success 25 26 27 28 29 30 fail Upgrading application Upgrading coordination meeting Upgrading implementation Testify an upgrading result Handling in case of emergency Reason analyze report 31 32

Project Team (Technical Support Department, Designing Department, R&D)

23

24

Communicate with user

Test Simulate an passed Upgrading plan upgrading in a Upgrading Test plan comprehensive preparation Upgrading information laboratory

Not passed, turn to LOOP24

LOOP24

XX Product Technical Support Expert Team

Reason analysis repo

R&D Product Line

Reason analysis repo

IT system

Document system

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Internal Use

EQUIPMENT ACCIDENT NOTIFICATION FLOW

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Internal Use

EQUIPMENT ACCIDENT NOTIFICATION FLOW

Flow name: Overseas Equipment Major Accident Notification Flow number: STS/TS07 Flow
001

Effective data: Jun 10, 2002 Version: V1.0 Page number: Page 1 of 1

Engineer Product manager of Regional Dept./Representative Office Technical support head of Regional Dept./Representative Office Overseas Product Technical Support Deot. Manager

Accident acceptance

002
Accident notification

All accidents

003
Accident notification

004
Accident notification

Each product accident level definition table Accident at or above 3

Overseas Product Technical Support Management Dept. Head

005
Accident notification

Overseas Customer Service Engineering Center Directo r

006
Accident notification

Accident at or above level 2

Relevant Product Technical Support Dept. Accident Handle r Customer Service Center Accident Reporter System Manual Automatic

007
Accident notification

008
Accident notification

Accident notification temple t

Tel

Tel

Tel

Mail and Tel

Tel

Mail and Tel

Tel

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Internal Use

ON SITE SERVICE FLOW

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Internal Use

ON SITE SERVICE FLOW

Accept Task

Formulate Service solution

Apply for Resources

Notify Customer

Submit Service Application

Travel to Site

Implement Service

Collect maintenance information

Service Summary

Review onsite report

Archive relevant documents

Release Resources

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Internal Use www.huawei.com

Summary

Summary

In this course, we have learned and clearly understood all the necessary TSD flows in our Key Skills document.

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Internal Use

Huawei Confidential. All Rights Reserved