1

Clause 5.6.1. Top Management shall review the organizations QMS, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. Clause 5.6.2. Management Review Agenda (Input) :

1. 2. 3. 4. 5. 6. 7.

Results of Audit Customer feedback Process performance and product conformity Status of corrective and preventive actions Follow up actions of previous management review Changes that could affect the QMS Recommendation for improvement

Clause 5.6.3 Out put Management Review : A = Related of Quality Management System B = Related of Quality Product to Customer Requirement. C = Related to Resource .
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Category of Output Management Review :

A = Category of Related Quality Management System : - Adequacy of Work Instruction & Procedure. - Implementation of Work Instruction & Procedure. B = Category of Related Quality Product to Customer Requirement : - Dimension. - Appearance. - Electrical characteristic/function. : - etc. C = Category of Related to Resource . - Employee needed. - Employee competence - Support facilities. - Financial Needed. - etc

Achievement Criteria of Output

1 = Poor 2 = Fair 3 = Satisfy

If Achievement 0 % ~ 69% If Achievement 70% ~ 89% If Achievement 90% ~ 100%

INPUT
1 2 3 4 5 6 Result of Audit Customer feedback Process performance and product conformity Status of corrective and preventive actions Follow up actions of previous management review Changes that could affect the QMS

OUTPUT (Achievement) A 3 3 3 2 3 3 2.8(~3) B 1 1 3 3 3 3 2.3(~2) C 2 2 1 2 3 3 2.2(~2)

Total (Average)

Total Output (Achievement)

: A = Related of Quality Management System Achievement : 2.8 (Satisfy) B = Related of Quality Product to Customer Requirement Achievement : 2.3 (Fair) C = Related of Resources Achievement : 2.2 (Fair) Conclusion : Factory get Grade Satisfy for Related Management System, and Fair for Related Product & Related Resources.
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Recommendation for Improvement.

Refer to above data we conclude that we have to improve resource in this case is human resource to produce good product.

(Decision for Top Management)

X = Dominant factor of problem in each item input. - = No problem in each item input,

Why we choose the dominant problem ? In order to determine the effective and efficient steps for process improvement.

INPUT

Detail

Area of Audit
Top Management, QC, Prod, Eng,Whs Product, Eng, HR, Utility building, MIS, GA, Pers Laser, Matcon, QC

OUTPUT/Dominant Problem

A
1

B X X

C -

External Audit (Surveillance Audit) The 21st Internal Quality Audit

The 22nd Internal Quality Audit

Sub cont 1 Audit

0 3

X
X 4 1

X 1 2
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Company name Product Product

Sub cont 2 Audit

Total Dominant Problem of Audit

Total Achievement Audit Result

INPUT

Detail

Relevant Section
1st & 2nd, Lamp, Comp 1st & 2nd, Lamp, Comp 1st & 2nd, Lamp, Comp

OUTPUT ( Dominant Problem) A B C

Quality

Delivery

Responsiveness

Total Dominant Problem of Customer Feedback

Total Achievement Customer Feedback

2
10

INPUT

Detail

Relevant Section
1st & 2nd, Lamp, Comp

OUTPUT (Dominant Problem)

A
1 Achieve number customer complaint.

B X

C -

2
3

Achieve Lot out

Zero easy mistake

1st & 2nd,

1st & 2nd , Lamp, Comp, WHFG, Matcon

X
-

Ensure the equipment/ tools that used still invalid for calibration
Zero customer complaint that it cause by outgoing inspection.

QC

X
11

QC

Target

Detail

Relevant Section

OUTPUT (Dominant Problem)

A
6 Ensure the production process of subcontractor is controlled well to produce good product Issue WI for new product within 1 month after finish machine setup for each related process. Revise WI 1 month after received the technical information from Japan. Finish new or revised WI socialization to production line 2 weeks after issued. QA

B -

C X

Engineering

Engineering

Engineering

12

INPUT

Detail

Relevant Section
1st & 2nd, Lamp, Comp 1st & 2nd, Lamp, Comp Lamp, Comp

OUTPUT (Dominant Problem) A B C

10

Achieve Yield Target

11

Implementation Statistic Method

12

Zero inventory lost that caused by mishandling of production Control of decrease material lost from last semester.

13

1st & 2nd,

13

Target

Detail

Relevant Section
1st, 2nd

OUTPUT (Dominant Problem)

A
14 Zero delay of export schedule which cause by PT responsibility.

B -

C X

15

Reduce number of EJO 10% for machine breakdown from last semester.

Engineering

16

Fulfill 100% delivery schedule meet with customer schedule.

Fulfill 100% material base on sales target.

Exim

17

Matcon

14

Target

Detail

Relevant Section
Matcon

OUTPUT (Dominant Problem)

A
18 Get replacement abnormal material within 2 weeks for material purchase directly by factory

B -

C X

19 Finish material complaint that supply by vendor non mother comp within 1 week & do monthly evaluation.

Purchasing

15

Target

Detail

Relevant Section
QC & Prod

OUTPUT (Dominant Problem)

A
20 Answer the customer complaint from user within 1 week and implement corrective action. Follow up the answer outgoing inspection lot out to production not over than 2 weeks. Follow up the answer of QC Patrol finding to production or engineering not over than 1 month.

B
-

C
X

21

QC

22

QC

16

Target

Detail

Relevant Section
All section,

OUTPUT (Dominant Problem)

A
23 Continue conduct SGA activity and 50% finish step PDCA Participate in 5S Patrol utility 100% for Temperature, Humidity, Lighting and another Utility. Increase effectiveness Of utility machine performance until less than 11 times stop support within a years Provide service to support available of system in ADM To be <1% down time

B -

C X X -

24 25

All section, Building Mtn

26

Building Mtn

27

MIS

17

Target

Detail

Relevant Section MIS

OUTPUT (Dominant Problem)

A
28 Performing Local Area Network Down Time less than 1% total normal work hours per month. Increase ability personnel by conduct skill training : -Basic. -7 Tool QC,PDCA With 75% pass direct evaluation. Conduct Leadership Training (for all foremen & Leader) with 100% attendance. Fulfill stationary request on time delivery to requester.

B -

C -

29

HR

30

HR

31

GA

X
18

Target

Detail

Relevant Section Personnel

OUTPUT (Dominant Problem)

A
32 Fulfill new employee requester on time delivery to be requester 100% for operator & 95% for staff. Maintain to provide financial report to management board within 2.5 days. Maintain Quality & Environment System in Annually Schedule on Time.
-

B -

C X

33

Accounting

34

QRCC

Total Performance Process & Product Conformity (Average)

Total Achievement Process Performance & Product Conformity (Quality Objective/Target)

1
3

3
3

21
1
19

Target

Detail

Relevant Section

OUTPUT (Dominant Problem)

A
1
2 3 4
5

5S
QC Patrol 9001 CPAR 14001 CPAR Subcontractor CPAR

All Section
All Section All Section All Section Sub cont 1 &2

X
1

X 1

Total Dominant Problem of Corrective Action Status

Total Achievement Corrective & Preventive Status

20

Target

Detail

Relevant Section

OUTPUT (Dominant Problem)

A
1 Make system delivery questioner to customer.
Make result the preventive schedule has done for 2004 on building maintenance section Total Follow up Last Management Review

PPC

Building mtn

21

Target

Relevant Section

OUTPUT (Dominant Problem)

A
1 Change our certification body of ISO 9000 Quality Confirmation Meeting by Related Section every Friday. QRCC

B -

C -

QC, QRCC, Prod, PC

Total Internal & External Change Influence QMS

22