From the Desk of Dr.

Harjit Singh

Verbal Vs Nonverbal Communication

Verbal Vs Nonverbal

NONVERBAL COMMUNICATION
Definition Verbal vs Nonverbal Facts Aspects Advantages

NONVERBAL COMMUNICATION
Exchange of information through

nonlinguistic signs or symbols

All external stimuli other than

spoken or written words and including body motion, characteristics of appearance, voice and use of space and distancing.

VERBAL VS NONVERBAL
Words conceal; Actions reveal Actions speak louder than words He that has eyes to see and ears

to listen may convince himself that no mortal can keep a secret; if his lips are silent, he chats through his fingertips; betrayal oozes out of his every pore Sigmund Freud

NONVERBAL (TERMS)

Body Movement Eye Contact Personal Space Body Contact Temporal Vocal Cues Gestures Postures..

NONVERBAL COMMUNICATION (FACTS)

No substitute for verbal Only supplements/reinforces Efficiency is non verbal makes

up the deficiency in verbal. More Impact 7% verbal 38% vocal 55% nonverbal

NONVERBAL COMMUNICATION (FACTS)

Accurate Interpretationdifficult

Not to be ignored
Reveals to a large extent

Makes oral communication lively

and dynamic Incongruence may lead to problems

KINESICS BRANCH OF LEARNING

Aspects

Personal Appearance Facial Expression Posture Gesture Eye Contact Space, Distancing Touch

Non verbal cues or Visible codes

1. PERSONAL APPEARANCE

1. Personal Appearance
The Person The Attire The

Accessories

+Ve or _Ve impact

Person : hair, beard, colour of skin, age,grooming,cleanliness & attractiveness, handicaps, ugliness, abnormality or deformity

Attire dress (clothing)

Speaks loudly about our

general attitude, behavioural preferences, confidence, occupation, personality, power, status & values

Accessories Appendages
- Other than garments.

- Either enhance the p.a. or detract

- From the p.a.

- Spectacles, false eye

lashes/nails, - Ties, rings,bangles tattoos, buttons, - Cosmetics etc.

2. FACIAL EXPRESSION
Major visible signs

which betray our feelings Emotional Expressions To interpret accurately is difficult.

FACIAL TYPES
Inhibited
Uninhibited Unwitting Blank Substitute Frozen effect

commn 2000 ( Bobby D. Sorrells)

J. C. Huebsch

3. POSTURE
The way one

stands, sits or walks Movement of the body, position of hands/legs & other parts Measure of personality, success of communication Vary according to situations

4. GESTURES
Any action that sends

a visual signal to an onlooker (An observed action) What signals are being received is important Well- timed drive home your ideas Enhance impact, add a greater value Types enumerative, descriptive, locative symbolic, emphatic

5. EYE CONTACT
Leads to more

effective communication Shows whether speaker is sincere & listener is interested Enables to alter/adjust/reframe Establishes rapport Keep shifting

6. SPACE DISTANCING
Concept Important for

nonverbal communication Formal, Informal, Public Zones Formal -- 1.22 to 3.6 m (4 to 12 feet) Informal -- 46 cm to 1.22m (1.5 to 4 feet) Public -- Over 3.6 m (12 feet)

7. TOUCH
Body contact
Intention,context,in

terpretation, Relationship Functional/professi onal,social, Friendship, intimacy,sexual Culture specific

ADVANTAGES
Truly reflect emotions, feelings, etc. Important for face-to-face communication Useful in telephonic communication Enhances the impact of verbal communication Observing the nonverbal cues enables you to

understand the hidden feelings

Visible code is as

important as verbal codes Training in the use of v.c.is as essential as .. Visible Codes are culture specific.