360 Degree Feedback & Performance Appraisal

What is 360 Degree Feedback ??

360-degree feedback is defined as The systematic collection and feedback of performance data on an individual or group derived from a number of stakeholders in their performance.

STAKEHOLDERS

BOSS

PEERS FEEDBACK ON ME FROM :

TEAM MEMBERS

SELF STAFF

CUSTOMERS

Uses Of 360 PA System

Supervisor: Accurate assessment - Favoritism Anonymous, Unbiased & Accurate info Provides greater objectivity.

 How the performance is enhancing work situation?? Helps in revealing Creates greater harmony - better productivity - identifies strengths & weaknesses
Leads to continuous learning, team building, self-confidence

Organized training & development:

-things are told before handdistribution and processing takes place in advance.
-helps understand the needs better and in more detail.

Team building: -assess each other on skills such as: communicating, deliver on promises, planning, listening, maintain relationship. -the approach promotes individual development within teams. Feedback can be gathered before any team event happens.

Performance management: -reduces anxieties - making it a less special event.

Validation of training & other initiatives: -to identify the performance improvement needs -many organisations have not yet used this to judge the success of an individual, team or organisation.

Used for appraisal: - focus more on current performance - individual.managers and the latter - past performances

Remuneration

Research by Ashridge Mgmt Rec

71%-to support learning and development 23%-to support a number of HR processes such as appraisal, researching. 6%-used it to support pay decisions

In 1997 survey of 22 orgns

77% disagreed that it is a personal development tool and should not be used for wider HR and organisational purposes
81%disagreed that it provides a basis for reward

Survey carried by IPD in early 1998

92% to help developmental needs 80% to help overall performance -coaching 20%using it to determine a performance grade or pay standard

360 * Methodology

Step 1: The Questionnaire

- Leadership
- Communication - Decision- Making - Expertise
- Team Player - Organisational Skills - Adaptability - Vision

Step 2: Ratings
1-2 : Least Skilled 3-4: Not a Strength 5-6: Appropriate Skill 7-8: A Strength Skill 9-10: An Exceptional Skill

Step 3: Data Processing

- Internal : Use of software - External Suppliers
360 Degree Feedback Recognises Achievements
Skill

Open to New Ideas Gives Useful Feedback 0 2 4 Rating 6 8

Step 4 : Feedback
- Individual - Manager - Anonymous ? ? - Culture plays a role

Step 5: Action
Action will depend on the purpose
Development - Individuals Appraisal - Managers Pay - H.R

Development And Implementation

Define objectives Decide on recipients

Decide who will give the feedback

Decide the areas of work and behavior on which feedback will be given Decide the method of collecting the data

 Decide data analysis and presentation Plan an initial implementation programme Analyse the outcome of the pilot scheme Plan and implement full programme

Monitor and evaluate

ADVANTAGES OF 360-Degree FEEDBACK

Affording a broader perspective than before Increased awareness and relevance

Reliable feedback to senior managers

Gaining acceptance Encouraging open feedback

Reinforcing Rounded view of Performance

Identifying key development areas

Raising Self Awareness Continuous Improvement Improved Morale Acceptance Of Results

DISADVANTAGES
No Openness Excessive Stress Lack Of Action Overdependence

Too Much Of Bureaucracy

Incapability and Lack Of Skill Of Managers

CRITERIA FOR SUCCESS

Support From Management Commitment Determination as a tool for Development

Questionnaire reflects all aspects

Fair Follow up process

Transparency

Research
PHILIPS CONSUMER DIVISION

NIIT
SAMSUNG INFOSYS

PEOPLE PERFORMANCE MGMT

HOW DOES IT WORK ??
Step 1. Gathering feedback Step 2. Self assessment Step 3. Preparation by the manager Step 4. Performance ratings Step 5. Discussion and development of a performance plan

THANK YOU !!