SAP QM Overview

Agenda
Introduction to SAP QM To understand the SAP terminologies & QM organization structure Master date in Quality Management QM business processes in SAP

Introduction
SAP QM module is one of the Logistics SAP Module where QM stands for Quality Management, which includes
QM in Procurement QM in Production

QM in Sales and Distribution

Quality Control

Basic Data for Inspection Planning

Basic Data

Sample determination/ Dyn. modification

Catalogs

Inspection plan
Test equipment

Reference operation sets

Work centers

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Quality Control Functions

Quality Control
Dynamic modification of inspection scope Statistical process control (SPC) Quality scores Vendor evaluation Quality costs Evaluations
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QM

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Test Equipment Management Functions

Test equipment management

QM

Master data

Calibration inspection (planning)

Calibration inspection (processing)

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Quality Certificate Functions

Quality certificates

QM
Certificate planning Certificate processing

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Quality Management in Production/Distribution

Production
QM SD QM SD QM SD

Distribution Controlling

In process inspection Result entry using inspection lots/points Certificate creation Handling of customer returns Evaluations

Q-Costs

CO SD

Sales & Distribution Chain

Sales
Sales Order Delivery Service

Customer-specific inspection specifications

Controlling data Inspection lot

Customer complaint Inspection for a return delivery

Batch Customer/material determination information Quality certificate

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Service
Fax Repair

Subsequent delivery

Q notification

Return delivery

Credit Memo
Company Company Credit Memo Credit Memo

Update of statistics
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Active Problem Management

Initiation

external

internal

Quality message

Diagnostics

Failure analysis Cause determination Corrective measures

Immediate measures

Quality Notification
Structured Problem report for enabling Continuous improvement Allows - collect, manage and evaluate data

Customer Complaints Complaint against Vendor Internal Problems

Quality Inspection
QM Q/Inspection SD
Inspection plan

Goods receipt Inspection lot

Generate order
blocking code certificate

Print insp. instruction Result recording

Stock in quality or inspection

Transfer postings
Usage decision
Order accounting
free blocked back scrap sort

Use of Inspection Catalogs

damaged deformed

defective

crushed

Evaluate unstructured descriptions using Codes Coded descriptions are maintained in Catalogs

Evaluation

Catalog
Method to classify unstructured descriptions of Insp. tasks, activities defects, decisions etc.

Master Inspection Characteristics

Quantitative Qualitative
Documentation of Exceptions Long Term Inspection Tolerance Limits

Measured Value recording

Inspection Scope
Req. Char. Optional. Char.

Characteristics

Sampling Procedures

Confirmation in Classes Single Values

Sampling Procedure
Calculation of sample size and type of valuation for result recording

Sampling Type
.... defines how the sample is determined 100% inspection Fixed Sample % Sample Sampling Scheme

Independent of lot size .. defines rules for acceptance & rejection Variable inspection method Manual Valuation Attributive insp. by nonconforming units

Sampling plan Sample size n Acceptance no. c Independent of lot size

Sampling Scheme

Arrangement of sampling plans for acceptance of char. for various lot sizes

Sampling plan
Sample scope Lot size, Sample size Acceptance Criteria Acceptance no. / Rejection no.

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