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QUALITY SPESIFICATION
INCOMING MATERIAL
Rp 18.000 @ 2 kg Rp 45.000 @ 1 kg Rp 20.000 @ 10 pcs Rp. 10.000 @ 1 kg Rp. 2.000 @ 1 bks Rp. 8.000 @ 1 pcs Rp 8.000 @ 1 kg Rp 50.000 @ 5 btl
TOOLS
Ye s
FLOW CHART
Masuki n Acar ke plastik Defect Raw Material No Yes No Yes Membuat Adonan Kurang Air / Kelebihan Air Bua t Acar No Yes Defe ct Acar No Shake Egg with Leeks No Any Defect ?
Cut egg martabak with little square cutting No pay, unsatisfie d costumer Delivery (costumer satisfactio nI
No Overcook ?
any proble m?
Yes
Yes
Yes
No
Put the batter on hot oil and turn over the batter and make square look
Apraisal Cost Martabak man have a quality problem of product Rotten raw material 15.000 Defect tools (plastic, food paper , box food , etc) 20.000 @ Rp @ Rp
Prevention cost Martabak man have a plan to prevent poor quality Good quality material @ Rp 30.000 Taste research & improve @ Rp 10.000 Martabak man training @ Rp 20.000
Internal failure cost When martabak man have problem of failure before delivery the product to costumer Falling a part egg Rp 1.600 Overcook Martabak Egg 15.000 @ @ Rp.
External failure cost When martabak man have problem of failure after delivery the product to costumer No pay customer/Unsatisfied customer @ Rp15.000 Broken packing @ Rp 1.000
Cost of sold good Apraisal Cost Prevention Cost Total Cost of poor quality Internal failure cost External failure cost Total TQC