ROLE NEGOTIATION AT BOKARO STEEL PLANT

BY:-shahnila

naz

raunak kaushik arti sharma priyanka kumari

BRIEF OUTLINE OF CASE STUDY

The main objective of role negotiation between the personnel and finance department was to understand each others role in the services rendered by them to the employees. 32 persons participated in the exercise and 11 hours were spent on the exercise.

EXHIBITS
Exhibit 1 Brief outline of the schedule Exhibit 2 Images generated through empathy building exercise Exhibit 3 summary of expectations Exhibit 4 final contract Exhibit 5 consensus on simplification of rules Exhibit 6 Dialogue with top management.

STEPS OF NEGOTIATION

Role negotiating has three phases : Unfreezing Role negotiating Dialoguing with top management The purpose of these exercises is to bring the prejudices out in the open, leading to mutual empathy through positive images of each other.

IMAGES OF PERSONNEL BY FINANCE

Own image Helpful Service oriented Humane Actively solve problems Image by finance Poor record keeping Good team work Problem solving attitude For all problems blame others Personnels guess Wrong pay fixation Poor record keeping Inconsistency in application of rules Problem solving attitude

SHARING OF PERCEPTION BY BOTH DEPARTMENTS

IMAGES OF FINANCE BY PERSONNEL

OWN IMAGE Timely Punctual Honest IMAGE BY PERSONNEL Prompt in payment of certain items FINANCE GUESS reasonable Good finance management logical and effective cost control Low initiative on communication with employees and other departments Tactful

FINAL CONTRACT
Finance and personnel groups will meet per month. Proper communication. Error free payment system. All office orders regarding transfer, etc. may be sent to the personnel and administration department once a month.

DIALOGUING WITH TOP MANAGEMENT

At the end , a dialogue was held with the top management , consisting of the MD, ED,OCM. The top team promised their full support in the implementation of the commitments and recommendations . The task force was constituted to ensure implementation with in 15 days. It was decided to review the implementation after 2 months and report .

Role negotiation has three phases:1.Unfreezing 2.Role negotiating 3.Dialouging with top management

Unfreezing consists of microlab, image building and image sharing. 1.Microlab- in this the executives from different departments share pleasant and unpleasant experiences with each other and also their strengths & weakness.

 Role negotiation faces issues by explicitly surfacing aspects of an individuals or groups work-related behavior, discussing these aspects openly, and then negotiating a settlement among the parties involved that is mutually satisfying. Everyone knows what everyone else expects. Role negotiation is a process for clarifying these expectations.

 As we know that without support of top management we can not implement new rules, so after role negotiating we will have to consult with the top management. Top management will simplify the rule then order to implement.

Was the final contract able to deal with problems between the personal and finance departments?

Yes, the final contract is able to solve the problems to a great extent between the Personnel and Finance department asIMAGES OF PERSONNEL BY FINANCE SOLUTIONS IN FINAL CONTRACT

Poor record keeping

For all problems blame others

Personnel dept. has to complete files before sending to finance dept.

In cases where any clarification is desired , the same immediately communicated to the concerned authority. Not more than one office order will be issued to an individual. A campaign will be undertaken ensuring filling PF/ Gratuity nomination by end of May.

Ad hoc decisions Incomplete claim files for PF/Gratuity payment

IMAGE OF FINANCE BY PERSONNEL

Asking for pay -slips in support of claims

SOLUTIONS IN FINAL CONTRACT AND IN CONSENSUS

There will be no insistence on the employees submitting their pay-slips if their cases are less than 2 years old.
Error-free payment system will be ensured. For better interaction both dept. will meet at least once in a month. Payment of compensation under Workmens Compensation Act.

Error in payments

No communication to other departments

Raising superficial objectives regarding eligibility for payment in compensation cases

FINAL CONTRACT

What is the advantage of dialogue of top management in role negotiation exercise?

Top management and other senior executive of any corporation re required to perform both leadership and managerial roles. Managerial Roles Leadership Roles

ADVANTAGES
Reduce the delays and hardship to the employees. Employees would be motivated. Employees would work with great zeal and enthusiasm. Productivity would increased. Both the departments would maintain the coordination. Low absenteeism and low turnover rate.

THANKYOU