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Learning Objectives
At the end of the discussion you should be able to: 1. Identify and describe the basic approaches to measuring attitudes and other psychological constructs 2. Identify and describe the characteristics of different types of ratings scales used in measuring attitudes and other constructs 3. Discuss the major issues to be addressed in choice of rating scales
1. 2. 4.
Observation of overt behavior. Indirect (Projective) techniques. Subjects self-reports a) Choice b) Ranking c) Sorting d) Rating
Attitude rating scales Selecting a measurement scale
Rating Scales
Measurement scales that allow a respondent to register the degree (or amount) of a characteristic or attribute possessed by an object directly on the scale. Six main types of rating scales:
1. 2. 3. 4. 5. 6. Category scale Semantic differential scale Stapel scale Likert scale (Summated ratings scale) Constant sum scale Graphic scale
Category Scale
A rating scale which the response options provided for a closed-ended question are labeled with specific verbal descriptions. Example: Please rate car model A on each of the following dimensions:
a)Durability b)Fuel consumption Poor [ ] [ ] Fair [ ] [ ] Good [ ] [ ] V.good [ ] [ ] Excellent [ ] [ ]
Characteristics: Response options are still verbal descriptions. Response categories are usually ordered according to a particular descriptive or evaluative dimension. Therefore scale has ordinal properties. However, researchers often assume that it possesses interval properties => but this is only an assumption. ** One special version is the Simple category scale.
Characteristics 1. The scale has properties of an interval scale. 2. Sometimes descriptive phrases are used instead of bipolar adjectives, especially when it is difficult to get adjectives that are exact opposites 3. It is often used to construct an image profile.
Stapel Scale
A simplified version of the semantic differential scale in which a single adjective or descriptive phrase is used instead of bipolar adjectives.
Characteristics 1. The scale measures both the direction and intensity of the attribute simultaneously. 2. It has properties similar to the semantic differential. Example:
1 2 3 1 2 3
Constant-Sum Scale
A rating scale in which respondents divide a constant sum among different attributes of an object (usually to indicate the relative importance of each attribute). Assumed to have ratio level properties.
Example: Divide 100 points among the following dimensions to indicate their level of importance to you when you purchase a car: Durability Fuel Consumption Total
100
Numerical Scale
Any rating scale in which numbers rather than semantic space or verbal descriptions are used as response options. Examples: Poor Durability 1 2 Durable 1 2 3 3 4 4 5 6 5 Excellent 6 7 7 Not durable
Characteristics 1. The straight line scale has ratio level properties. 2. The ladder and happy face scales have properties depending on the labeling option chosen whether all response categories are labeled (ordinal properties) or only the scale end-points are labeled (interval properties).
A t t it u d e t o w a r d b u y in g fr o m t h e In t e r n e t T o ta lly T o ta l l y d i s a g rD e ies a g r e N ee u t r a A l g re e a g re e a ) S h o p p in g t a k e s m u c h lo n g e r [ o n ]t h e [ In t e ] rn e [t ] [ ] [ ] b ) It is a g o o d t h i n g t h a t S a u d i c o n s u m e r s h a ve t h e o p p o r t u n it y t o b u y p r o d u c t s [ t h r o] u g [h t h] e [ ] [ ] [ ] c ) B u y in g p r o d u c t s o ve r t h e In t e r n e t is n o t a s e n s ib le t h in g t o d o [ ] [ ] [ ] [ ] [ ]
3. 4.
Subject must:
Advantages
Disadvantages
3. Likert scale 4. Semantic differential and numerical scales 5. Constant sum scale
Easiest scale to construct Easy to construct, norms exist for comparison, e.g. profile analysis Scale approximates an interval measure Easier to construct than semantic differential Visual impact, unlimited scale points Visual impact, easy for poor readers
Whether to use single or index measure. Whether to use a ranking, sorting, choice, or rating scale. Whether to use monadic or comparative scale.
Monadic rating scale is one in which respondents evaluate an object in isolation Comparative scale s one in which the object is evaluated in relation to other objects Construction and labeling is different for monadic and comparative scales
1. 2.
Whether to use category labels or not. If the decision is to use category labels, what labels to use.
6.
6.
Whether the scale should force choice among the response categories, i.e should the scale contain a neutral or dont know category.