Documente Academic
Documente Profesional
Documente Cultură
Target Segments
Unique Capabilities
Value Proposition
38 Years Old
Online Account Access and Bill Pay, Transfer Funds Conduct Stock and Bond Trades
Wells Fargo OFS Provides Innovative Banking, Focusing on Creating a Customer Driven Convenient Service
Budgeting Important of Savings Maintain Good Credit Investment Start Small Business
Banking Loans & Credit Investment Insurance Financial Planning Business Solutions & Services
A/C Review Bill Pay & Funds Transfer Stocks and Bonds Credit & Borrowing Insurance Offerings
EDUCATION ON BANKING
Education Using Quick Books Employee benefits Tools & Calculators New Business
PURCHAS E DECISIONS
Technology
Loan Products
Educatio n
Banking Products
Online Knowledge
Safety Investment Products
Acquisition
Call Center s
Stores
Branche s
BALANCED SCORECARD
BALANCED SCORECARD
BALANCED SCORECARD
Enhanced OFS
Value Proposition
MAXIMIZE PROFIT
1. More Services Thru One Delivery 2. Cost of Delivery Remain Fixed 3. Facilitate Purchase 4. Promote Up sell
Increase Functionality
Continue Dev.
Deploy Scorecard
Increase Security
Customer
Internal Process
- Percentage of erroneous transaction - Average cost of fixing and error - Number of human errors per month
Enhanced OFS
Expand E-Options
REDUCE COST
Increase Functionality
Continue Dev.
Deploy Scorecard
Objectives
Cost per Customer
Measures
-Cost Per Transaction -Cost per service call -Call length -Numbers of service call
Customer
Convenient Services - The percentage of transactions / services performed online among all transaction/services. - Transaction time Automating the Call Center -The percentage of services that are automated among all services. - Number of Customer representatives
Internal Process
. Thank You .
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