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CONFLICT MANAGMENT

Presented By: Ryzwan Tahir Reg.# 17892 Presented to: Sir Atta Ur Rehman

OBJECTIVES
What is conflict Types of conflict What is conflict management Ways of managing conflict Tips for handling conflict in an organization

WHAT IS CONFLICT???
The interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals.

TYPES OF CONFLICT

Intrapersonal

Interpersonal

Intragroup

Intergroup

WHAT IS CONFLICT MANAGEMENT??

Conflict management involves doing things to limit the negative aspects of conflict and to increase the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting.

5 ways to manage conflict

Avoidance Competition/Forcing (A) Accommodation (B) Compromise (C) Collaboration (D)

I win, you lose (competitionA) I lose or give in (accommodateB) We both get something (compromiseC) We both win(collaborateD)

Tips for Managing Workplace Conflict

Build good relationships before conflict occurs Do not let small problems escalate; deal with them as they arise Respect differences Listen to others perspectives on the conflict situation Acknowledge feelings before focusing on facts Focus on solving problems, not changing people If you cant resolve the problem, turn to someone who can help Remember to adapt your style to the situation and persons involved

THANK YOU