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QC tools

Sundaram - Clayton Ltd

Seven QC Tools
Scatter Diagram

Stratification
Histogram

Graph & Control Chart


Cause & Effect Diagram Pareto Diagram

Check Sheet

Sundaram - Clayton Ltd

Sl.No
1 2 3

Tools
Check Sheet / Data Sheet Pareto Daigram Cause & Effect Diagram Graph & Control Chart Histogram Stratification Scatter Diagram

Function
To Collect the data in a simple manner and to prevent omitting the checks To pick up the important few problems from the trivial many. To reorganise the factors (causes)which are influencing the problem Presentation of data in a pictorial form for better understanding and see if the process is under stable conditions. To see the distribution pattern compared against the standard values. To segregate data according to contributing sources.(Suppliers,machines,operators etc) To see relation between two sets of data

5 6 7

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Check Sheet
Solder Bath Temperature
Checked by : Raised by : Take reading of temperature nearest to degree. Time Temp (0C) Time Temp (0C) 0800 60 1300 61 0900 62 1400 58 1000 59 1500 63 1100 58 1600 63 1200 59 1700 59 Note : Power failure from 12.00 to 12.15 Hours

Sundaram - Clayton Ltd

What is Check Sheet ?


A Check sheet is a paper form on which item to be

checked have been printed already so that data can be


collected easily and concisely. Its main purposes are two-fold :

1) To make data-gathering easy ;


2) To arrange data automatically so that they can be used easily later on

Two Types of Data :


1. Measurement data or Variable data. 2. Attribute data.

Sundaram - Clayton Ltd

Check sheets are of following types :


a) Check sheet for production process distribution. b) Defective item check sheet. c) Defect location check sheet. d) Defect cause check sheet.

Sundaram - Clayton Ltd

Check Sheet for Production Process Distribution :


Deviation -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 7 8 9 10 Total Checks 5 10 15 20 Frequency

Specification

8.300

1 2 4 6 9 11 8 7 3 2 1 1

Specification

55

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Defective Item Check Sheet :


Product :

Date :
Section : Inspectors name :

Manufacturing stage: Final insp


Type of defect: Scar,incomplete crack,misshapen. Total no.inspected : 1525 Remarks : All items inspected.
Type
Surface scars Cracks Incomplete Mishappen Others IIII IIII IIII III IIII IIII IIII IIII I IIII IIII

Lot no :
Order no :
Checks
II

Subtotal
17 11

IIII

IIII

26 3 5

Total : Total rejects

62 42

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Defect Location Check Sheet


A
1 A B C D 2 1 12 10 15 11 1 3 4

D 1 2

From the location matrix it is clear that most of the blow holes

are occupied in the segment B2,B3,C2 & C3.

Defect Location Matrix For Blowholes (50 Defective Components)

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Defect Cause Check Sheet.


Mon Equipment Operator AM PM AM PM AM PM AM PM AM PM AM PM Tue Wed Thu Fri Sat

1 A 2

oo ox x

ooo xx

ooo xxx

xx oo xx

oo xxxx oo

oo

xxx

1 B 2

oo

xx

xx

oo x Blowhole Poor finish Crack Others

o Damage

Sundaram - Clayton Ltd

Points to remembered while making check sheets


Easy to use & understanding. Information should be true & accurate.

Decide objective by involving all the members.


Use 5W & 1H principle. Who will collect the data ? When will the data be collected ? Where will the data be collected ? How will data be collected ? Check sheets should be displayed on visible area.

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Benefits of Check Sheets


Data Collection have the following benefits : Right decision can be made.

Errors due to subjective feeling or personal bias are avoided.


Agreement on decisions necessary rather than different or

subjective opinion.
Measurement understandable to all.

Assessments of magnitude of improvements.


Discovery of causes affecting quality and productivity.

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Pareto Diagram
No of Components
250 200
156 85.28 91.53 96.75 100

100

150
105

60
50.98

100 50

40 20
20 16 9

0 Cold shut oil shot Damage Chip off Bad app

Types of Defects

Sundaram - Clayton Ltd

% Cumulative

80

What is Pareto Diagram ?


Pareto diagrams are presentation technique used to
show facts and they help us to separate the vital few.

Pareto diagram was first thought out by an Italian economist,


Pareto (1848 - 1923),when he used it as a method for national

income analysis to show that a large proportion of the wealth


was centered around a small minority of people.

After that,an American Quality Control Authority,Mr.Juran used


it in the field of Quality Control.

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Steps to make the pareto diagrams :


Decide what problems are to be investigated and how to collect the data.

Design a data tally sheet listing the items,with space to record


their totals.

Fill out the tally sheet and calculate the totals (Example-1)
Make the pareto diagram data sheet listing the items,their individual totals,cumulative totals,percentages of overall total, and cumulative percentages (Example-2)

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Steps to make the pareto diagrams :


Arrange the items in the order of quantity,and fill out the data sheet.

Draw two vertical axes and a horizontal axis.


Construct a bar diagram.

Draw the cumulative curve (Pareto curve).


Write any necessary items on the diagram. 1) Items concerning the diagram. 2) Items concerning the data.

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Data Tally Sheet - Example -1


Type of Defect
Crack Scratch Stain Strain Gap Pinhole Others Total IIII IIII IIII IIII IIII IIII IIII IIII IIII IIII IIII IIII IIII IIII I IIII IIII IIII . IIII IIII IIII IIII . IIII II

Tally

Total
10 42 6 104 4 20 14 200

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Data Sheet for Pareto Diagram - Example - 2


Type of Defect Strain Scratch Pinhole Crack Stain Gap Others Total Number of Defect 104 42 20 10 6 4 14 200 Cumulative Total 104 146 166 176 182 186 200 Percentage of Overall Total 52 21 10 5 3 2 7 100 Cumulative Percentage 52 73 83 88 91 93 100

Sundaram - Clayton Ltd

Parteo Diagram by Defective Items :


April 1 - June 30
200

100 91 93
100

160 140 120 100 80 60 40 20 0 D

73 52

80 70 60 50

104 42 20 10
A

40 30 20

6
C

4
E

14
Others

10 0

A : Crack, B : Scratch, C : Stain, D : Strain, E : Gap, F : Pinhole.

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Number of Units Investigated : 5,000

Cumulative Percentage

No of Defective Units

180

83

88

90

Cause & Effect Diagram


Man Machine

Characteristics

Material

Method

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What is Cause & Effect Diagram ?


Any defect in a component,a product or service could be due to one or more causes.To find out the relationship between

the causes and effect,a diagram is drawn systematically by


mapping out all the probable causes influencing the effect. This is called a Cause & Effect Diagram Cause & effect diagram was introduced by Dr.K.Ishikawa. He used it in Kawasaki Iron Works in 1943. Since final diagram looks like a fish bone it is also called as Fish Bone Diagram.

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Format of a Cause and Effect Diagram


Main Cause Main Cause A Level 3 Cause Level 2 Cause

Level 1 Cause
Characteristics

Main Cause

Main Cause

Above diagram depicts the basic format of Cause and Effect diagram. There is a hierarchical relationship of the effect to the main causes and their subsequent relationship to the subcauses.

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Procedure for Making Cause-and-effect Diagrams for Identifying Causes :


Determine the quality characteristics. Choose one quality characteristics and write it on the righthand side of a sheet of paper,draw in the backbone form left to right,and enclose the characteristic in a square.Next, write the primary causes which affect the quality characteristics

as big bones also enclosed by squares.

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Procedure for Making Cause-and-effect Diagrams for Identifying Causes :


Write the causes (Secondary causes) which affect the big bones (primary causes) as medium-sized bones,and write the causes (tertiary causes) which affect the medium-sized bones as small bones.

Assign an importance to each factor,and mark the particularly


important factor that seem to have a significant effect on the

quality characteristics.
Record any necessary information.

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Example of Cause-and-Effect Diagram :


Health
Relaxation Rest Amusement Time Sleep Quantity Nutrition Calories Meal Patience Carefulness Concentration Confidence Power Motion Speed Cooperation Schedule Exercise Quality Quantity Advice Form Repetition

Spirit

Encouragement
Pride Fighting spirit

Devotion Calmness
Composure

Depth
Information Theory Planning Rules Common sense Study of opponent Analysis

Defeat in a sports match

Observation

Teamwork
Function

Judgement of situation Experience of matches

Model

Strategy

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Technique

Example of Cause-and-Effect Diagram :


MAN
Wrong assembly Milling Depth under size M/c condition not ok High variation in the process

MACHINE

New operator
Importance not know to operator Hole location not taken during assembly No Poka yoke In adequate Fixture design

Gap less at suction side

Valve Plate Projecting out of cyl.head in 94 dia cylinder head assembly WHY?
Hole position shifted

In adequate design

Valve plate outer dimn. oversize

METHOD

MATERIAL

Improper blanking

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Points to remembered.
Once Cause & Effect diagram is made check for its
completeness if required reviewed from the experts. A good Cause & Effect diagram gives an excellent understanding of a complex problem in a simple way. Cause & Effect diagram is not an answer of the problem. Main cause to be found out by collecting data or on collective experience. Less educated persons and with poor knowledge about process can be benefited by this.

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Graph & Control Chart


UCL C/L LCL

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What is Graph :
Graph is a pictorial representation of data which is easily

understandable at a glance.It is a visual representation of data


made up of points,lines,letters,words,numbers,shades etc.

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Types of Graphs :
Line graph Bar chart / graph Pie chart or Circle graph Radar chart Compound graphs - bar and line Gantt chart

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Line Graph :
709 700
Qty Produced

662

550 376 275 250 Jan'03 Feb Mar Month Apr May June 273

400

330

Production details
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Bar Chart / Graph :


10 9 8 7 6

6.3 4

Hrs

5 4 3 2 1 0 Jan'01 Feb'01

3.4

4 3

Mar'01

Apr'01

May'01

Jun'01

HMC Machine Breakdown


Sundaram - Clayton Ltd

Pie chart or Circle graph :


Unwanted - 61 Tags removed - 59

Easy to CLI - 855 Tags removed - 850

Leakage - 845 Tags removed - 825

Electrical - 332 Tags removed - 325 Damage & Broken - 340 Tags removed - 334

Missing - 385 Tags removed - 380 Loose - 393 Tags removed - 390

Classification of abnormality tags.


Sundaram - Clayton Ltd

Radar chart
Plant performance : 2001-2002
unit1
100% 100%

50%

unit5
0.85 0%

unit2
80%

unit4

60%

unit3
90%

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Compound graph - Bar and Line

10 9 8 7 6 5 4 3 2 1 0 Jan'01 Feb'01 Mar'01

9.25 8.75 7 4.75 3 3 5 4 3.5 4 4.75 7

Frequency Hours

Apr'01

May'01

Jun'01

HMC Machine Breakdown


Sundaram - Clayton Ltd

Gantt chart
T PM MA S T ER PL A N
Y E AR 1 9 98
OV N T OC

TPM Master plan


2 0 01 2 0 02
R MA R MA Y MA OV N Y MA OV N T OC T OC G U A G U A N JA FEB PR A N JU EC D FEB PR A N JU EC D SEP SEP L JU L JU

1 9 99
R MA Y MA OV N T OC G U A N JA FEB PR A N JU EC D SEP L JU

2 0 00
R MA Y MA OV N T OC G U A N JA FEB PR A N JU EC D SEP L JU

2 0 03
R MA Y MA OV N T OC G U A N JA FEB PR A N JU EC D SEP L JU

2 0 04
R MA Y MA OV N OV N T OC G U A N JA FEB PR A N JU EC D EC D SEP SEP L JU

STA G E De c la ra tio n of T PM by M D T PM ins t ruc to r's c o urs e tr a ining in J IPM C om p a ny w ide 1 S, 2 S A c tiv ity T PM a w a r e ne s s pr ogra m to c ov e r a ll e m p loy e e s Se le c t M o de l m a c hine s a nd im pl e m e nt T PM TP M Kic k -o ff by M D

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S e l ec t 4 m ac hi n es o ne f rom ea c h u n i t

Le v el 3 t ra i n i ng

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J IS H U H O ZEN AC TIVI TY P LAN

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Ho ri zo nt a l rep l i c at i o n a s i n A ra n k m ac hi n es

HIN SH ITS U H O ZEN AC TIVI TY P LAN

F o r B ra n k m ac h i n e s - 10 m ac hi n es E l i mi n at e sc rap S u st a i n ze ro sc rap Ho H ori ri zo zont na t al l rep repl li c cat i ai t io on na assi in nB B ra ran nkkm mac achi hin nes es F o r A ra n k m ac h i n e s - 10 m ac hi n es I mp ro ve OE E t o 8 5 % Ho ri zo nt a l rep l i c at i o n a s i n A ra n k m ac hi n es

KO B ETS U KA IZEN AC TIVI TY P LAN

F o r B ra n k m ac h i n e s - 10 m ac hi n es I mp ro ve OE E t o 8 5 % Ho H ori ri zo zont na t al l rep repl li c cat i ai t io on na assi in nB B ra ran nkkm m ac achi hin nes es

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P LA NN ED M A INT EN AN C E AC TIVIT Y P LAN

IN ITIA L FL OW C ON TR O L O FFIC E T PM S AF ETY & H Y GIE N E AC TIVIT Y P LAN ED UC A TIO N & TR AIN IN G A C TIVIT Y P LAN PR EL IM INA R Y AU D IT FI NA L AU D IT
R MA R MA R MA
R MA R MA R MA

Y MA

OV N

Y MA

OV N

Y MA

OV N

OV N

OV N

OV N

Y MA

Y MA

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T OC

T OC

T OC

T OC

T OC

T OC

G U A

G U A

LEGEND

Sundaram - Clayton Ltd START MILESTONE PLANNED

1 9 98

1 9 99

2 0 00

2 0 01

2 0 02

2 0 03

2 0 04

PLANNED FINISH

G U A

G U A

G U A

G U A

N JA

FEB

PR A

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FEB

PR A

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SEP

SEP

SEP

SEP

SEP

L JU

L JU

L JU

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L JU

Y E AR

T OC

What is Control Chart :


Control chart is a graphical device to aid in process control. It consist of a graph with a central line denoting the target value and two limit lines on either side of the central line called Upper control limit & Limit control limit.Quality measured periodically is plotted on the chart and status of control assessed. The control chart was first proposed by Dr.Walter A Shewhart,an engineer in the Bell Telephone Laboratories,USA with a view to eliminate abnormal variation.

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Two Types of Variations :


1. Chance Causes. 2. Assignable Causes. 1. Chance Causes :

Which are uncontrollable and comprising very small


differences in raw materials in the same batch or machines, actual conditions etc. 2. Assignable Causes : Such as different settings of a machine,different raw material batches,changes in operators,operator errors etc.

Sundaram - Clayton Ltd

Types of Control Chart


Characteristic Value Continuous value x chart (measured value) pn chart (number of defective units) p chart (fraction defective) Discrete value c chart (number of defects) u chart (number of defects per unit) Name x - R Chart (average value and range)

Sundaram - Clayton Ltd

Types of Control Chart :


x - R Chart
It is used for controlling and analyzing a process using

continuous values of product quality such as length,weight or


concentration and this provides the larger amount of information

on the process. x represents an average value of a subgroup


and R represents the range of the subgroup. An R chart is used usually in combination with an x chart to control the variation within a subgroup.

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Procedure to make control charts :


x - R Chart
Collect the data.
Calculate x x = x1 + x2 ++ xn n - Size of a sub group

n
Calculate x

x = x1 + x2 ++ xk
k

k - Number of subgroups

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Procedure to make control charts :


x - R Chart
Calculate R
R = (Maximum value in a subgroup) - (Minimum Value in a subgroup)

Calculate R
R = Rx1 + Rx2 ++ Rn k

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Procedure to make control charts :


x - R Chart
Calculate the control lines x Chart Central line : CL = x

Upper control limit :


UCL = x + A2R. Lower control limit :

UCL = x - A2R

Sundaram - Clayton Ltd

Procedure to make control charts :


x - R Chart
Calculate the control lines R Chart Central line : CL = R

Upper control limit :


UCL = D4R. Lower control limit :

LCL = D3R

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Procedure to make control charts :


List of Coefficients for x - R Chart.
Size of Subgroup x Chart n A2 2 3 4 5 6 1.88 1.023 0.729 0.577 0.483 R Chart D3 ----------D4 3.267 2.575 2.282 2.115 2.004 d2 1.128 1.693 2.059 2.326 2.534

Sundaram - Clayton Ltd

Procedure to make control charts :


x - R Chart
Draw the control lines. Plot the points. Write the necessary items.

Sundaram - Clayton Ltd

Examples of Control Chart :


UCL C/L LCL Control Chart for Controlled State UCL C/L LCL Control Chart for Uncontrolled State

Sundaram - Clayton Ltd

Examples of Control Chart :


Average chart (X)
READINGS 52.043 USL LSL Xdbar 52.035 52.031 1 3 5 7 9 11 13 15 17 19 21 23 25 Samples UCL XBAR LCL XBAR

Readings

52.039

1 1 1 1 1 1

Range chart (R)


0.015 0.01

0.005

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How to Read Control Charts :


Out of control limits. Run.

Seven-point length of run is abnormal.

Ten out of 11 consecutive points occurring on one side is abnormal.

Run
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How to Read Control Charts :


Trend
Seven upward points Drastic downward trend

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How to Read Control Charts :


Approach to the control limits (2 out of 3 points)
3-sigma line 2-sigma line

2-sigma line 3-sigma line

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How to Read Control Charts :


Approach to the central line.
3-sigma line 1.5-sigma line

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How to Read Control Charts :


Periodicity

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Histogram
40 34 38 35 30

25

20

15 9 9.9

10 4 0 0 4

4.5 2.5 2.5

3.3 3.35 3.4 3.45 3.5 3.55 3.6 3.65 3.7

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What is Histogram :
Histogram is a graphical representation of a frequency distribution which is a summary of variation in a product or process.

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Steps to construct the Histogram :


Collect 100 reading.
Find out lowest & highest value of reading row wise.

Find out lowest & highest from all the rows.


Compute the range . R = Max - Min. Follow standard table for no of classes.
No of Observations No of Classes ( k ) < 50 6 51 - 100 7 101 - 200 8 201 - 500 9 501 - 1000 10

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Graph to Determine K

20 18 16 14

12 10 8 6 4 2 0 1 2 3 4 5 678 10 20 50 200 500 1,000

n Sundaram - Clayton Ltd n - Numbers of Measurements.

Steps to construct the Histogram :


Calculate the approximate width of class with the help of
formula ( R + W ) / K

Where R is the range. W is accuracy in the observation


& K is no.of classes.Make the frequency table and then draw the histogram. Note Classes should be continuous.i.e 1-5,5-10,10-15 etc. All classes should have same width.

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Histogram data sheet


1 2 3 4 5 6 7 8 9 10 104.1 104.4 104.3 104.5 104.4 104.3 104.2 104.5 104.3 104.5 11 12 13 14 15 16 17 18 19 20 104.5 104.3 104.4 104.5 104.4 104.5 104.2 104.4 104.3 104.4 21 22 23 24 25 26 27 28 29 30 104.4 104.5 104.4 104.3 104.2 104.4 104.6 104.4 104.3 104.1 31 32 33 34 35 36 37 38 39 40 104.4 104.3 104.4 104.7 104.2 104.4 104.3 104.5 104.4 104.3 41 42 43 44 45 46 47 48 49 50 104.6 104.4 104.6 104.7 104.3 104.5 104.2 104.5 104.4 104.3

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Tally Data Sheet


104.1 - // 104.2 - //// 104.3 - //// //// // 104.4 - //// //// //// / 104.5 - //// ////

104.6 - ///
104.7 - //
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Examples of Histogram :
20 16 15 10 5 5 0 104.1 104.2 104.3 104.4 104.5 104.6 104.7 in mm 2 3 2 12 10

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Interpretation of Histogram
Minimum Limit
1

Maximum Limit

Minimum Limit
4

Maximum Limit

6 3

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Types of Histogram :

a) General type

b) Comb type

c) Positively skew type

d) Lefthand precipice type

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Types of Histogram :

e) Plateau type

f) Twinpeak type

g) Isolatedpeak type

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Uses of Histogram :
To know the pattern of variation.
To assess states of control To assess conformance to specifications To assess spread or variation with reference to specification. To assess process capability.

To get clues for bringing process under control - whether to


shift mean or to reduce variation or both. To get clues for possible assignable causes for observed variation - mixture of lots,suppliers,instruments / measurements errors,bias of written results etc.

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Stratification
Quality Defective (Nos)
50 40 30 20 10 0
A B C D E

48%

16%

18% 12% 6%

Types of Defect

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What is Stratification :
Stratification is the process of separation of data into

categories.It is normally done for identifying the categories


contributing to the problem tackled.

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Types of Stratification :
Material Based :
48%
50 40

Defective %

30 20 10 0
A B C

16 %

15%

Supplier

Defective Quality - Supplier Wise.


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Types of Stratification :
Quality Based :
Quality Defective(Nos)
50 40 30 20 10 0
A B C D C

48%

16%

18% 12% 6%

Type of Defect

Defects Data For Each Hour in a Shift


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Types of Stratification :
Worker Based :
30

No of Defective

25 20 15 10 5 0
A

22%

5%

3%
B C

Worker

Defective Assemblies
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Types of Stratification :
Machine Based :
100 90 80 70 60 50 40 30 20 10 0

Production %

57% 43%

Machine

Production Machine Wise


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Types of Stratification :
Processing Based :
Power Consumption %
50 40

32%
30 20

25% 12%

26%

10 0
A B C

5%
D E

Process Area

Power Consumption Process Area Wise


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Scatter Diagram
4.5 4.4

Overall rating of the Session

4.3 4.2 4.1 4 3.9 3.8 3.7 3.6 3.5 3.4 100 150 200 250 300 350 400 450 500 550 600 650

4.0 y axis 430 x axis

Average Experience of Training Team (in days)

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What is Scatter Diagram :


Scatter diagram is a graphical representation of relationship between two variables.It can be between a Cause & Effect and between causes. In 1837 J.F.W.Herswchal,an Englishman,used scatter diagram. In 1950s Dr.K.Ishikawa popularized the use of scatter diagram.

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Steps to draw Scatter Diagram :


Collect paired data (x,y) Find the maximum and minimum values for both the x and y. Plot the data. Enter all necessary items.

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The horizontal (x axis) and vertical (y axis) lines of the diagram:

The measurement scales generally increase as you move up the vertical axis and to the right on the horizontal axis.

4.5 4.4 4.3 4.2 4.1 4.0 3.9 3.8 3.7 3.6 3.5 150 200 250 300 350 400 450 500 550 600 650 * Looking for relationships not cause & effect Dependent variable (effect)

Independent variable (cause)

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Examples of Scatter Diagram :


4.5 4.4 4.3 4.2 4.0 y axis 4.1 430 x axis 4 3.9 3.8 3.7 3.6 3.5 3.4 100 150 200 250 300 350 400 450 500 550 600 650

Overall rating of the Session

Average Experience of Training Team (in days)

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Possibilities after plotting the points


a. Positive relationship b. No correlation. c. Negative correlation. d. Positive & Negative correlation.

e. Negative & Positive correlation.

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n = 30
y 6 4 2 0 0 2 4

r = 0.9
y
6 4

n = 30

r = 0.6
y 6 4 2 0

n = 30

r = 0.0

2
0 6 x 0 2 4 6 x

Positive Correlation

Positive Correlation May Be Present

No Correlation

n = 30
y 6 4 2 0 0 2 4

r = 0.9
y 6 4 2 0 6 x 0

n = 30

r = 0.6

Negative Correlation

Negative Correlation May Be Present

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Sundaram - Clayton Ltd

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