Quality Control & Assurance

Plan – 2007

Quality, our way of life…

 Quality Control & Assurance

• Main objective:

• To eliminate customer complaint through “Zero defect”

product - through continual improvement.

• Monitor the system to Prevent error before it happens.

 Quality Control & Assurance
Specific goal:-

1. To eliminate and minimize customer complaint through “Zero

defect” product through continual improvement (5 sigma / 230 PPM)
2. To conduct 2 internal audits during the year 2007.
3. To arrange Quality awareness program for employees once in
three months.
4. To measure the customer satisfaction through customer
feedback forms and aim the rating as Good (Index: 80Points &
above).
5. Monitor the corrective and preventive action plan on NCR’s
and close the CAR with in 30days.
6. To clear the customer quality claims with in 7 working days
from the date of complaint.
7. To calibrate the testing and measuring instruments as
scheduled in the year 2007.
8. To conduct Product audit as per the year 2007 schedule.
 Quality Control & Assurance

• Arrange data base for customer complaint analysis – discussion

with PDM link with HCL India company

• Establish temperature rise set-up (In-house) for switchboard testing

– 5000A – Offered received – frozen

• Establish dust chamber test set-up – Will be added with Dubai

service box line.

• To arrange Quality awareness program 3 months once

• To introduce gauges for faster inspection at process stage

• Improve the competence of the people by providing more training

 Quality Control & Assurance
• Monitor the Eletra and Alf product Quality trend
• Product audit : 2 Products per month
• Process audit : 1 Process each per month
• Temperature rise test : 2 Product per month
• Product rework monitoring & Initiate action : Before 5th
every month
• Product related NCR Summary & Initiate action : Before 5th
every month
• Customer Complaint Analysis & Reporting to concerned &
Monitor corrective action with in 24 hours
 Quality Control & Assurance

• Re-calibration of Instruments and Gauges as per year

schedule (Met 250 & Electrical 117)
• Arrange non-std inductive 100A load bank for wiring
accessories product testing – commissioned
• Explore the Manufacturer Lab approval
• Manual submitted to SASO
• The preliminary visit over
• Improvement under process
 Quality Control & Assurance
SL NO Specific Goal PROPOSED ACTION PLAN TARGET

a) Every day morning at shop floor - a standing meeting has to be

conducted in Prodcution,Planning and Assembly and review the shift
Production/Rejection complaints and Corrective Action details
To improve Internal communication
1 system within QA/QC department
more effective
b) Weekly meeting has to conducted every Wednesday with fixed
agenda.
c) Internal Customer complaints, Quality problems communicated to
down the line. It will help to create the Quality awareness and take
necessary Corrective Action immediately. Jan-07

Effective Brainstorming sessions need

Design and Assembly wise cross functional team to be formed and
to be carried out to involve relevant
2 each team has to take various projects and focus on action plan and
employees - during various product
achieve the same.
improvement stages
 Quality Control & Assurance

SL NO Specific Goal PROPOSED ACTION PLAN TARGET

Department wise monthly Quality

3 Every month 4-5th day review
measurement to be reviewed periodically

Jan-07

Wherever possible POKE YOKE system will be

Attribute Gauging (Receiver Gauges)
4 introduced and the same can be displayed in the shop
introduced only for few components
floor.

1st Qtr-07
 Quality Control & Assurance
SL
Specific Goal PROPOSED ACTION PLAN TARGET
NO

Manpower - Quality Inspectors / technician / engineer

5 As per the Recruitment Plan
requirement

2007

a) Component wise Quality Plan can be programmed in

6 Final / Inward Inspection report generated manually. computer through Navision and Inspection report can be
generated in the computer.
2nd qtr

To conduct Internal Quality Audit and Management

7 2 IQA and MRM to be conducted as per the plan
Review Meeting as per the plan.

Conti..

A CFT team shall be formed (Tool room, design, Production

8 Development of tool / mould approval process
and Quality) to reqularize the approval process
Conti..

9 Testing and Inspection instruments

As per Budget plan Conti..