Managing Self and Emotional Quotient

By

Dr Anjali Bansal anjalibansal@gmail.com

IQ,EQ & SQ
IQ : Intelligence Quotient is a measure of your mental intelligence EQ: Emotional Quotient is a measure of emotional intelligence
Emotional Intelligence is the sum of the strengths and weaknesses of your emotional competencies that influence how you handle yourself and others in coping with the demands of your business and personal life

SQ: Spiritual Quotient is a measure of your spiritual intelligence

Why EQ matters?
People with high EI (i.e, high EQ) are able to:
relate to others with compassion and empathy, have well-developed social skill, have emotional awareness to direct their action and behavior

There is a strong correlation between emotional intelligence and work performance

How EQ will help you?

Solve problems by using both logic and feelings Be flexible in changing situations Help other people express their needs Calmly and thoughtfully respond to difficult people Keep an optimistic and positive outlook Continuously learn how to improve yourself and your organization

Emotional Quotient
EQ is NOT Aptitude Achievement Vocational interest Personality

EQ is:

Made up of short-term, tactical, dynamic

skills that can be reliably measured Improved by training, coaching, experience

Emotional quotient
Why do some people possess a greater emotional

well-being? Why are some people better able to achieve success in life? Why do some people who are blessed with superior intellectual abilities seem to fail in life, while others with more modest gifts succeed?

Model of emotional intelligence

Intrapersonal interpersonal

Stress management adaptability general mood effective performance

Definition
Emotional Intelligence is the aggregate of the strengths and weaknesses of your emotional competencies that influence how you handle yourself and others in coping with the demands and pressures of your business and personal life

 Emotional

Intelligence is our ability to be aware of, make sense of, and make use of information from our emotional competencies to guide our thinking and actions with ourselves and others

The Research
In every field, your EQ (emotional quotient) is 2 times as important as your cognitive abilities Almost 90% of success in leadership is attributable to EQ.

Emotional intelligence map

Self-Awareness Empathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service Orientation Self Management Leveraging Diversity Self Control Political Awareness Trustworthiness Social Skills Conscientiousness Influence Adaptability Communication Innovation Conflict Management Motivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration & Cooperation Optimism Team Capabilities

Self awareness
Definition: The ability to look at and understand oneself, respect and accept oneself, accepting ones perceived positive and negative aspects as well as ones limitations and possibilities.

Self awareness
Not self-esteem Like yourself as a total, and sometimes contradictory package, warts and all Comfortable with yourself without tooting your own horn Leads to authenticity Components

Security Self-assuredness Inner security Self confidence

Empathy
Definition: The ability to be attentive to, to understand, and to appreciate the feelings of othersit is being able to emotionally read other people.

How to increase your EQ

Conduct a personal inventory. Analyze the setting & identify skills needed. Enlist trusted friends. Focus on a few competencies. Practice, practice, practice. Be observant and reflective. Dont expect immediate results. Learn from your mistakes. Acknowledge your successes

Exercise
Rate yourself according to these EQ-i factors Which of the EQ-i factors would you most want to further develop and why? What are 1 or 2 specific actions you could take starting today to enhance your EI?

Thank you