E-BUSINESS

Meaning

Describe businesses run on the Internet, or utilizing Internet technologies to improve the productivity or profitability of a business. E-business is able to reach a much wider consumer base than any traditional brickand-mortar store Offer businesses the opportunity to cut their costs dramatically

Activities of E-business

Trading of goods or services online, such as eProcurement, primarily through websites Electronic retailing (e-Tailing) Use of the internet, intranets or extranets to conduct research and manage business activities Web site marketing Online communications, such as email Online training for staff (e-Learning).

E-business help business to:

Cut costs and transaction times Save time and money by improving internal and external functions Streamline internal and external supply chain management Promote, market and sell around the world and around the clock through a website Improve customer support, communication and relationship management

E-Business tools:

Mobile phones Personal digital assistants (PDA) Electronic Data Interchange File transfer Facsimile Video conferencing, internet, intranets and extranets.

Advantages of E-business:

Quicker and easier communications Strengthened marketing capabilities and reach Increased hours of operation 24 hour 7 day Access to broader information through research Reducing the cost of doing business by lowering transaction costs Adopt new business models and develop tailored customer support.

5 Pillars of E-business

Private Search Engines:

Impact of E-business on business

Direct sales to customers. Anytime access from anywhere. Customization of products. Quicker time to market. Flexible pricing, product portfolio and promotions. Price discrimination. Transfer of fund with efficiency. Lower stock outs. Automated and convenient process.

E-business Models

E-shops: process whereby consumers directly buy goods, services etc from a seller E-procurement: Allow qualified and registered users to look for buyers or sellers of goods and services E-malls: Collection of e-shops Virtual communities: social network of individuals who interact through specific media

E-GOVERNANCE

Meaning

Electronic medium in order to facilitate an efficient, speedy and transparent process of disseminating information to the public, and other agencies, for performing government administration activities.

Objectives of E-governance

Build services around citizen's choice Make government more accessible Facilitate social inclusion Provide information responsibly Use government resources effectively Reduce government spending Deliver on-line services Involve citizens in the governing process

Why E-governance?

To improve quality of governance products and services being currently provided To provide new governance products and services To enhance participation of people in choice & provision of governance products & services To bring new sections of society under the governance sphere (includes the poor, the illiterate, the differently abled, indigenous people, the migrants and displaced people)

Goals of E-governance

Better service delivery to citizens Ushering in transparency and accountability Empowering people through information Improved efficiency within Governments Improve interface with business and industry.

E-governance Components

G2G (Government to Government): Interaction is only within the sphere of government - Between national, provincial and local government agencies G2C (Government to Citizens):

Gives citizens the choice of when to interact with the government Interact with the government (e.g. through Internet, fax, telephone, email, face-to-face, etc Primary purpose is to make government, citizen-friendly.)

Components Continued.

G2B (Government to Business):

Initiatives can be transactional, such as in licensing, permits, procurement and revenue collection They can also be promotional and facilitative, such as in trade, tourism and investment Interact with its employees on a regular basis Making interactions fast and efficient and satisfaction levels of employees on the other.

G2E (Government to Employees):

increase

E-governance Challenges

Redefining rules and procedures Information transparency Legal issues Infrastructure, Skill and awareness Access to right information Interdepartmental collaboration Tendency to resist the change in work culture

E-governance Challenges in India

Lack of Integrated Services: Lack of Communication between different Departments. Lack of Key Persons: Less knowledge in technological skills to implement More Population:

This is probably the biggest challenge. There is no unique identity of a person in India

Different Languages: Ensuring e-Governance in local language is a big task to achieve.

Benefits of E-governance

Better access to information and quality services for citizens Simplicity, efficiency and accountability in the government Expanded reach of governance

Advantages of E-governance

Integration of various ministries and departments for Effective Perspective Planning and Evaluation Geographic Information System based system for better understanding Crime Control and management Corruption free Society Revenue Generation by elimination of tax evasions Poverty Alleviation