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Definition
Soft System Methodology is a way of dealing with any complex, organizational situations where there is a high social, political and human activity component. Developed primarily by Peter Checkland (UK). Published in 1981.
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Each root definition involves a certain view of the worlds in order to see the problematic situation from different perspective.
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4. Conceptual Models
Conceptual model is a human activity model that represents the minimum set of activities necessary to conform the root definition. System Thinking is applied in the development of this model. Monitoring:
Measure of performance:
Efficacy - does it work Efficiency - How much of work completed given consumed resources Effectiveness - Are goals being met.
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7. Actions For Improvement Develop an action plan to implement changes and put them into action!
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STS theory
STS is based on the premises that organisations or a work unit is a combination of social and technical parts and that it is open to its environment At the heart of STS design is the joint optimisation of the technical and social subsystems which constitute the work system.
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Components of STS
Social subsystem - aims to design a work structure that is responsive to the psychological needs of the employees and is experienced through the organisations culture, norms, roles and communication patterns Technical subsystem comprises the structures, tools and knowledge necessary to perform the work which transforms raw materials into products or services
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SDLC Phases
Systems Investigation
Systems Analysis
Systems Design
Systems Implementation
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Systems Investigation
Feasibility Analysis
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Systems Analysis
Data Collection
Data Analysis
Requirements Analysis
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Systems Design
Logical Design
Physical Design
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Systems Implementation
Hardware/Software User Preparation Hiring and Training Personnel Site Preparation Data Preparation Installation Testing Startup User Acceptance
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Systems Maintenance
Types
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System Stakeholders
USERS!!!!!
Customers Vendors and Suppliers Managers Systems Analysts Technical Specialists
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Systems Development
What is a system? A collection of related components that interact to perform a task in order to accomplish a goal
Systems development (systems analysis and design) is the process of creating systems, developing them, and maintaining or enhancing them.
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The SDLC
F r o n t e n d
1. Planning a. Project identification and selection b. Project initiation and planning 2. Analysis a. Determine system requirements (WHAT users need) b. Modeling possible solutions (HOW to satisfy user needs)
B a c k e n d
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Project Phases
Planning (Why build the system? How should the team go about building it?) Analysis (Who uses system, what will it do, where and when will the system be used?) Design (How will the system work?) Implementation (System delivery)
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Analysis
Logical Design
Physical Design
Implementation
Maintenance
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Intangibles in Economic Feasibility Costs and benefits cannot always be measured Examples Increased levels of service Survival Lost customers or sales
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Organizational and Cultural Feasibility Each company has own culture New system must fit into culture Evaluate related issues for potential risks
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Technological Feasibility
Does expertise exist in-house for development?
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Schedule Feasibility
Can project be completed on time?
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Resource Feasibility
Physical facilities
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Requirements Analysis
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Analysis
A. Determine system requirements B. Structure requirements
1. Process modeling 2. Logic modeling 3. Data modeling
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Identify resource constraints Define and prioritize requirements Inspire user confidence/ownership
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