drive

TSA PATROL II Support Training

Unit 5 PATROL Central Operator Microsoft Windows Edition (PCOWin)

Unit Objectives

Environment Variables Directory Structure and Key Files Starting PATROL Central Operator Microsoft Windows Edition Creating a Management Profile Using the Central Operator features and functions Starting PATROL Central Administration Using the Central Administration features and functions Gathering Diagnostic Data

Useful Documentation
PATROL Central Operator Microsoft Windows Edition

Getting Started http://documents.bmc.com/supportu/documents/27/63 /52763/52763.pdf

PATROL Central Infrastructure Best Practices Guide http://documents.bmc.com/supportu/documents/27/90 /52790/52790.pdf PATROL Support Windows PLC Site http://sharepoint/PatrolCustomerSupport/Windows/def ault.aspx

Environment Variables
Environment Variable %BMC_ROOT% How Variable Is Used points to the location where BMC Software products are installed points to the location where PATROL 3.x components are installed points to the location where PATROL 7.x components, including PATROL Central, are installed identifies the RTserver that PATROL Central Operator and PATROL Central Administration use

%PATROL_HOME%

%PATROL_ROOT%

%RTSERVERS%

Directories and Files

Directories and Files
%PATROL_HOME% %PATROL_ROOT%

Details
This directory is where PATROL 3.x components are installed. This directory is where PATROL 7.x components, including PATROL Central Operator, are installed. It is typically %BMC_ROOT%\Patrol7. This directory contains platform dependent binary files. This directory contains subdirectories for Help files. This directory contains the security libraries.

%PATROL_ROOT%\bin\ %PATROL_ROOT%\lib\help\ %PATROL_ROOT%\security\

%USERPROFILE%\Application Data\BMC Software\PATROL Central\Help\console_id\

%USERPROFILE%\Application Data\BMC Software\PATROL Central\Log\console_id\PATROL Central Log\ %USERPROFILE%\Application Data\BMC Software\PATROL Central\Log\console_id\PATROL Central Log\PCentral.log %USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\PATROL Central Operator Output\

This directory contains subdirectories for Help files for the specified console ID.
If logging program execution is enabled in PATROL Central, this directory contains the log file. log file If logging backend events is enabled in PATROL Central Operator Microsoft Windows Edition, this directory contains the log file for the PATROL Central Operator console module.

Directories and Files

Directories and Files
%USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\PATROL Central Operator Output\OperatorOutput.log %USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\Managed System Output\ManagedSystemOutput[].log %USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\Console Migrate\

Details
log file

If saving the System Output Window to a file is enabled in PATROL Central Operator Microsoft Windows Edition, this directory contains the saved file If the Import Wizard is used to import console information from a PATROL 3.x console, this directory contains a log file with the output from the PATROL Console Migration Tool. This log file is overwritten each time that the Import Wizard is run If an operating system or KM command is executed in PATROL Central Operator Microsoft Windows Edition, this directory contains a file for every command that is executed. Once the command is executed, the file is deleted. If logging backend events is enabled in PATROL Central Operator MicrosoftWindows Edition, this directory contains the log file for the PATROL Central Administration console module.

%USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\Console igrate\migrate3x.log %USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\Commands\cmd<>.cmd

%USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\PATROL Central Administrator Output\

Starting a PCOWin

Start => All Programs => BMC PATROL => PATROL Central Start => Run => pcentral.exe /help (lists the options) Start => Run => pcentral.exe (to start with default session of 1) Start => Run => pcentral.exe id <n> (number between 1 and 65535 inclusive) Desktop Shortcut (created to start a custom session)

PCOWin Command Line Arguments

PATROL Central Interface

PATROL Central RTserver Selection icon

Launching PATROL Central Operator

Connecting to a Console Server, Logging In and creating a Management Profile

1) Select Console Server 2) Enter username and password

3) Enter Management Profile Name

Add Managed Systems and Load Knowledge Modules

1) Select Managed Systems

2) Select Knowledge Modules

PATROL Central Operator Interface

Identifying a Connection Problem

Unreachable Alarm OK Disconnected

Configuration Tab

Configuration Tab/User Preferences

Configuration Tab/Save Management Profile As

Configuration Tab/Set Profile Permissions

Configuration Tab/Export Wizard

Configuration Tab/Import Wizard

Common Task tab

Common Task tab/New Folder

Common Task tab/New Chart

Common Task tab/New Custom View

Common Task tab/New Link to Web Address

Common Task tab/New ActiveX Control

Common Task tab/Simple Managed System Query

Common Task tab/Customize Multiple Parameters

Common Task tab/Customize Multiple Parameters

Common Task tab/Customize Multiple Parameters

Event Manger tab

Event Manger tab

Managed System Query tab

Managed System Query tab

Action Methods tab

Action Methods tab/New Method

Action Methods tab/New Method

PATROL Central Menu Bar/Save Workspace As

Tools Menu Bar/Customize Tools

InfoBox

Menu Commands and Interactive Menu Commands

Menu Commands and Interactive Menu Commands

Executing a Command From the System Output Window

Viewing Parameter Data

Running Commands on the PATROL Console Server From PATROL Central Operator

The PATROL Console Server provides a set of built-in commands that you can run from PATROL Central Operator. You can run these built-in commands from any system output window in PATROL Central Operator.

Launching PATROL Central Administration

Connecting to a Console Server, Logging In to PATROL Central Administration

1) Select Console Server

2) Enter user name and password

PATROL Central Administration Interface

Managed System Groups

Managed System Groups

Predefined Groups on the PATROL Console Server

The PATROL Console Server installation process includes the creation of the operating system groups listed in the table below. These predefined groups are initially assigned PATROL rights and permissions according to a typical set of roles that apply to PATROL users. These groups are created as a convenience for PATROL security administrators.

Active User Groups

Active User Groups

Active Users

Rights Used in PATROL Central Operator

Rights are used to protect console functionality. This Table lists the rights relating to PATROL Central Operator that are assigned to the predefined PATROL groups during installation of the PATROL Console Server. Note that other rights that do not relate to PATROL Central Operator might also be assigned to the PATROL groups.

Rights

Permissions

Permissions/Knowledge Modules

Permissions/Knowledge Modules

Permissions/Managed System Groups

Permissions/Managed System Groups

Permissions/Managed Systems

Permissions/Managed Systems

Permissions/Management Profiles

Permissions/Management Profiles

Aliases and Impersonations

Aliases and Impersonations

Using the Support Management Profile

1. Create an RTcloud with my RTserver (tcp:137.72.89.46:2059) 2. Open the support management profile as student and connect to my managed systems 3. Create the correct alias and impersonation to allow the student account to connect to all my managed systems 4. Managed Systems default account = patrol / sgpatrol

Gathering Diagnostic Information

Type
Version

Activate
Start => Run Type pcentral.exe v Help => About PATROL Central View => PATROL Central Message Pane

Location

Description

Local Events

The message pane at the bottom of the PATROL Central window

These local events are best used for initial diagnosing. This will allow you to see and log events received from the Console Server

Backend Events

Configuration tab => User Preferences => Show Backend Events and Log Backend Events

%USERPROFILE%\Application Data\BMC Software\PATROL Central\Output\console_id\PATR OL Central Operator Output\OperatorOutput.log

Program Execution

Tools => Options => Logging => Enable PATROL Central logging and Enable Console modules logging

%USERPROFILE%\Application Data\BMC Software\PATROL Central\Log\console_id\PATROL Central Log\PCentral.log

You can log program execution of PATROL Central and console modules.

Management Profile Layout Tracing

If the problem can be reproduced
1. 2. 3. 4. 5. 6. 7. 8. Start PCOWin Create a new management profile <name> Add the problem Managed System and Knowledge Module To start trace type the following in the System Output Window %CS TRACE START 5 Recreate the problem and take a screenshot (ensure this captures the problem and the date and time) To stop trace type the following in the System Output Window %CS TRACE START 0 Log out of the management profile Return the following Console Server files

%PATROL_ROOT%\log\cserver\cserver-<serviceID>.log %PATROL_ROOT%\log\cserver\layout\PATROL_CSERVER_serviceID\lt_trace_<name> %PATROL_ROOT%\log\cserver\layout\PATROL_CSERVER_serviceID\<name>.mk4