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Chapter - 2

The Food and Beverage Service Organisation

Food and Beverage service Hierarchy


Restaurant manager (Directeur de restaurant) Asst. Restaurant manager (Demi Directeur de Restaurant)

Sr.Captain

Head waiter

Maitre dhotel

Captain

Station Head Waiter

Maitre d,hotel de carre

Sr. Steward

Station waiter

Chef de rang (CDR)

Steward

Asst. station Waiter

Demi- chef de rang

Asst. Steward

Waiter

Commis de rang

Bus Boy

Asst. Water

Commis

Trainee

Apprentice

Debarrasseur

Job Specification
It is a format for job seekers from recruiters to know, what is requirement for particular job, what types of quality organisation need for particular job from candidates. so organisation can get perfect and suitable candidates for particular Post/Job. Ex. Qualification, Language known, age, sex, nationality, experience, ability to etc.

Format
Hotel XYZ Vacancies for the post of F&B service Outlet Manager. No. of Post:- 4 Sex:- Men/ Women Age:- minimum age should 25 yrs and Maximum 40 yr. Should hold Indian citizenship Qualification:- candidate should have Degree/ Diploma from Govt. recognised University. other Qualification:- candidate should have basic knowledge of the computer as well as thorough knowledge of Hotel software operation. Experience:- Candidate should have experience of minimum 5 yrs in assistant mgr. of 5 star hotel.

Job Description
It is a detail written document about job for individual staff that what they have to do, whom he/ she has to report for duty, what is his job detail, what to do, what is his/ her responsibilities etc. so that staff can concentrate on his/ her work and complete their responsibilities smoothly and fast.

Format
Hotel XYZ Post:- Food and Beverage Manager Report to:- General Manager Shift hour :- not specified shift Responsible for: Check all the out manager has reported for duty. Planning for generate more money from different out let with outlet managers. Make duty roaster for outlet managers Take a report of each outlet about their functioning and work out. Time to time inspect personally the outlet about functioning. Take care of extra or special requirements of outlets. Planning extra ordinary during festival time and new year Well Co-ordination with kitchen and accounts department. Prepare a list for promotion of staff Prepare consolidated budget for department

Glossary Terms
Bus tubs Calling Order City account Guest check folders House account Pre- busing Side work checklist Suggestive selling Up-selling

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