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Chapter 1
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Performance Management
HR Information Systems
Managing Diversity
Industrial relations
Compensation
HR Planning
Recruitment
Company Performance
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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HR Outcomes
Commitment Competence Congruence Cost effectiveness
Long-term Consequences
Individual well-being Organisational effectiveness Societal well-being
Situational Factors
Workforce characteristics Business strategy and conditions Management philosophy Labour market Unions Task technology Laws and societal values
Source: M. Beer, B. Spector, P.R. Lawrence, D.Q. Mills & R.E. Walton, Managing human assets, Free Press, New York, 1984, p. 16. Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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%
37.3 36.7 24.0 19.3 16.5 12.7 12.7 12.4 10.6 10.3
(*n=322; open-ended data; respondents may have answered more than one suggestion) Source: C. Fisher & P.J. Dowling, Support for an HR approach in Australia: the perspective of senior HR managers, Asia Pacific Journal of Human Resources, 37 (1), 1999, p. 9.
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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n*
HR role in change & strategic planning Employee relations Contribution of HR to company performance Flexible work patterns Legislative changes Quality issues Internationalisation Training Worker participation and team work Technology Performance management Outsourcing
(*n=322; open-ended data; respondents may have answered more than one suggestion)
%
28.0 20.0 19.3 12.1 9.3 8.7 8.4 7.8 7.5 6.5 5.9 4.7
90 64 62 39 30 28 27 25 24 21 19 15
Source: C. Fisher & P.J. Dowling, Support for an HR approach in Australia: the perspective of senior HR managers, Asia Pacific Journal of Human Resources, 37 (1) 1999, p. 9. Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Source: The Conference Board, Inc., The Changing Human Resource Function, The Conference Board, New York, 1990, p. 11.
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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The challenge of meeting stakeholders needs: Table 1.7 The balanced scorecard
Perspective
Customer
Questions answered
How do customers see us?
Internal
Financial
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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The challenge of meeting stakeholders needs: Figure 1.5 The Australian Business Excellence Model
Source: Australian Quality Council Ltd., Success stories, www.aqc.org.au Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Gender Ethnic diversity Structure of the economy Skill deficiencies Changes in the employment contract Changes in the place of work Employee values Legislation Ethical considerations
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Practice alternatives
Mix of practices that are consistent with philosophy and are aligned with each other Mix of performance appraisals, incentive pay, promotions
Practice processes
Team-based incentive pay State-of-the-art, 360 performance appraisal
Source: Based on B. Becker & B. Gerhart, The impact of human resource management on organizational performance: progress and prospects, Academy of Management Journal 39, 1996, p. 786. Used with permission.
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Figure 1.7 Examples of how HR practices can help companies meet the competitive challenges
Global Challenge Stakeholder Challenge High-Performance Work System Challenge
HR Practices
HR strategy is matched to business strategy Continuous learning environment is created
Skills and values of a diverse work force are valued and used
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Competitiveness
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar
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Part 2:
Part 3:
Part 4: Part 5:
Copyright 2003 McGraw-Hill Australia Pty Ltd. PPTs t/a Human Resource Management in Australia: Strategy-People-Performance by De Cieri & Kramar