CHANDRAGUPT INSTITUTE OF MANAGEMENT

ATTITUDES, EMOTION & ETHICS

BY- SAKET KAJAL PRITIKA GOVINDA PRIYANKA DIPA

ATTITUDE
Expression of psychological tendency It is closely related to behavior It has 3 components

THE ABC MODEL

Affect
It is the emotional component of attitude

Behavioral intentions
It is measured by observing behavior

Cognition
It reflects a persons perception or beliefs

COGNITIVE DISSONANCE
We prefer consistency between attitude and behavior Conflict between attitude and behavior is cognitive dissonance.

Attitude formation
Direct experience and social learning

ATTITUDE AND BEHAVIOR

Attitude behavior correspondence depends on five things
Attitude specificity Attitude relevance

Timing of measurements

Personality factors

Social constraints

JOB SATISFACTION
Five specific dimensions of job satisfaction
PAY

WORK ITSELF

PROMOTION OPPORTUNITIES

SUPERVISION

CO-WORKER

ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)

Behavior that is above and beyond the call of duty Satisfied employees Going beyond the call of duty Strong relation between job satisfaction and OCB Helps in performance evaluation.

WORK PLACE DEVIANCE BEHAVIOR (WDB)

Any voluntary counter productive behavior that violates organizational norms and causes harm to its functioning Dissatisfied employees Lack of person-organization fit Due to lay-off , technological changes.

ORGANIZATIONAL COMMITMENT AND JOB

SATISFACTION
The strength of an individuals identification with an organization

TYPES:
1. Affective commitment- stong desire to remain in organisation 2. Continuous commitment-cant afford to leave the organisation 3. Normative commitment-feeling to remain in the organisation.

PERSUASION AND ATTITUDE CHANGE

Source characteristics

Expertise Trustworthiness Target characteristics Message characteristics

Attractiveness

COGNITIVE ROUTES TO PERSUASION

Message Central route High elaboration Peripheral route Low Lowelaboration elaboration

Carefull processing

Absence of carefull processing

Attitude change depending on quality of arguments

Attitude change depending on source characteristics or nonsubstantial asspect of the message

EMOTIONS
Mental state that typically include feelings physiological changes and the inclinaction to act

Types of emotions:
Positive emotions o Ex happiness and pride

Negative emotion o Ex anger, fear, guilty

EFFECTS OF EMOTIONS
Positive emotions
Cognitive functioning Physical and physiological health Healthy coping mechanisms More creative

Negative emotions
Leads to unhealthy coping behavior Diminish cardiovascular function and physical health Generate workplace deviance

EMOTIONAL CONTAGION
A dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously. Primarily occurs through non-verbal channels. Mimicry Affects job involving interpersonal interaction

FACTORS AFFECTING ETHICAL BEHAVIOR

Individual factor

Value Locus of Control Machiavellianism Cognitive Moral Development

ETHICS
Ethics, also known as moral philosophy, is a branch of philosophy that involves systematizing, defending, and recommending concepts of right and wrong behaviour.