Documente Academic
Documente Profesional
Documente Cultură
PART 3 . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 8
8-2
A leader is best when people barely know he exists, when his work is done they will say: We did it ourselves.
~ Lao-Tzu, c. 600 B.C.
Leadership is the art of getting someone else to do something you want done because he wants to do it.
~ Dwight D. Eisenhower, 1890 - 1969
Copyright 2003 Prentice Hall, Inc. 8-3
Key Topics
Psychological contracts in the workplace Job satisfaction and employee morale Theories of employee motivation Job satisfaction and employee motivation Managerial styles of leadership
8-4
Psychological Contract
A Set of Employment Expectations
Contributions:
What does each employee expect to contribute to the organization?
Inducements:
What will the organization provide to each employee in return?
8-5
High Morale:
An overall positive employee attitude toward the workplace
Low Turnover:
A low percentage of employees leave each year
Copyright 2003 Prentice Hall, Inc.
TURNOVER
Alternative Work Arrangements Long-term Care Insurance Group Financial Planning Group Auto Insurance Group Home Owners Insurance
NA
1994
Copyright 2003 Prentice Hall, Inc.
1997
2000
8-7
Fortune Magazines
100 Best Companies to Work For
It's not easy being good these days at least if you're an employer.
Edward Jones Cisco Systems Microsoft Patagonia Starbucks Wal-Mart
Copyright 2003 Prentice Hall, Inc.
Theory Y
People are energetic. People are ambitious and seek responsibility. People can be selfless. People want to contribute to business growth and change. People are intelligent.
8 - 10
Organizational Examples
Challenging Job Job Title Friends at Work Pension Plan Salary
8 - 11
Motivation Factors
Achievement Recognition
Interpersonal Relations
Pay & Security Company Policies & Administration
Dissatisfaction
Satisfaction
8 - 12
Expectancy Theory
Individual Effort
Individual Performance
Organizational Rewards
EffortPerformance Issue
PerformanceReward Issue
8 - 13
Equity Theory
Positive Reinforcement
When rewards are tied directly to performance
Copyright 2003 Prentice Hall, Inc. 8 - 16
Management by Objectives
Collaborative Goal-setting
Periodic Review
Evaluation
Increasing job satisfaction by encouraging participation Team management represents a growing trend
8 - 18
2:00 3:00
P.M. P.M.
4:00
P.M.
5:00
P.M.
6:00
P.M.
Flexible Time
Core Time
Flexible Time
Core Time
Flexible Time
Joe
Sue
Pat
Copyright 2003 Prentice Hall, Inc. 8 - 21
Disadvantages
Challenging to coordinate and manage Poor fit for some workers
8 - 22
Managerial Leadership
Challenge the process Inspire a shared vision Enable others to act Model the way
Managerial Styles
Leadership
Coach mentality Diversity Flexibility
Copyright 2003 Prentice Hall, Inc. 8 - 27
Chapter Review
Describe psychological contracts Discuss the importance of job satisfaction and employee morale