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Prof Steve Fox Stephen.Fox@qmul.ac.uk Office Hours: 10.00-12.00am Every Friday in Semester Room FB3.34
CHANGE OF DEADLINE
Coursework Due: Monday 4th MARCH 2013 Drawing on the readings for weeks 01 06 on the debates surrounding the study of managerial work, write an essay (word limit 3,000) in answer to the following question:
Managerial work has been researched through a large number of studies using a wide range of methods over the last four to five decades. What are the most important findings in your view and why? Explain your answer with some evaluation of the research studies.
public
adjective
1. of, pertaining to, or affecting a population or a community as a whole: public funds; a public nuisance. 2. done, made, acting, etc., for the community as a whole: public prosecution. 3. open to all persons: a public meeting. 4. of, pertaining to, or being in the service of a community or nation, especially as a government officer: a public official. 5. maintained at the public expense and under public control: a public library; a public road.
2 Readings
For the lecture: Heath, C., Luff, P. and Svensson, M. (2002) Overseeing organizations: configuring action and its environment. British Journal of Sociology, 53,2: 153-201.
For the seminar: Iedema, R., Long, D., Forsyth, R., and Lee, B.B. (2006) Visibilising clinical work: video ethnography in the contemporary hospital. Health Sociology Review, 15, 2: 156-168. Extra Reading None this week
Why? Public sector organizations are publicly accountable They are subjected to forms of audit and surveillance that other organizations are not Surveillance Methods have something in common with Research Methods both seek to make practices more transparent And we see increasing pressure on private firms (e.g. the banks, internet service providers etc.) to become more publicly accountable, especially when mistakes occur This is part of what Mike Power (1997) calls: The Audit Society (cited by Iedema, 2006)
Surveillance Society
Michel Foucault Panopticism
http://en.wikipedia.org/wiki/Panopticon
http://en.wikipedia.org/wiki/Panopticon
http://en.wikipedia.org/wiki/Panopticon
http://en.wikipedia.org/wiki/Panopticon
definitions:
public sector noun the area of the nation's affairs under governmental rather than private control control noun verb (used with object) 1. to exercise restraint or direction over; dominate; command. 2. to hold in check; curb: to control a horse; to control one's emotions. 3. to test or verify (a scientific experiment) by a parallel experiment or other standard of comparison. 4. to eliminate or prevent the flourishing or spread of: to control a forest fire. 5. Obsolete . to check or regulate (transactions), originally by means of a duplicate register.
definition:
1. Liable to being called to account; answerable. See Synonyms at responsible. 2. That can be explained: an accountable phenomenon.
definition:
Du Gay et al., 1996; Drucker, 1988; Handy, 1989, 1995; Hechsher and Donnellon, 1994; Kanter, 1989; Mintzberg, 1998; Morgan, 1988, 1993; Peters, 1989; White, 1994; Zuboff, 1988.
Context:
definition:
intelligibility noun,
1. the quality or condition of being intelligible; capability of being understood. 2. something intelligible.
how the production of talk and its recognition is dependent upon the
participants abilities to shape and hear the talk with regard to occasioned and recognizable features of the local environment. We would also like to consider how talk and interaction features in the organization and transformation of that environment. In this way the paper is concerned with the embedded and embeddable character of action in the environment.
IE producing and hearing talk in real-time is dependent not only on human intent but upon the immediate local environment in which it is embedded
definition: to explicate
The idea and practice of explication is rooted in the verb to explicate, which concerns the process of "unfolding" and of "making clear" the meaning of things, so as to make the implicit explicit.
From Wikipedia:
http://en.wikipedia.org/wiki/Explication
It provides a very detailed almost forensic analysis of practical (inter)action as it unfolds Between people & people Between people & objects Through various media Embedded within the scenic properties of a local environment referenced by the talk and action itself And shows how talk and interactions shape that local immediate environment in real-time
Here we have practices made visible: explicated in their own terms With some relevance to theory drawn out in the Introduction and Discussion Whereas Gronn (1983) imposed various psychological interpretations on the interactions observed Heath et al focus on what interactions accomplish of achieve: how they shape and order the situation they are in i.e. how they manage things
definition:
clinician (kl-nshn) noun. 1. A health professional, such as a physician, psychiatrist, psychologist, or nurse, involved in clinical practice, as distinguished from one specializing in research.
What Does Accountability Mean In Nursing? Top Answer Professional accountability in nursing is a legal and moral obligation to practice within ones scope of care, calling upon ones knowledge and skills to make decisions for the best interest of the patient.
definitions
work study - an analysis of a specific job in an effort to find the most efficient method in terms of time and effort. A time and motion study Job Analysis is the process of describing and recording aspects of jobs and specifying the skills and other requirements necessary to perform the job.
Task analysis is the analysis of how a task is accomplished, including a detailed description of both manual and mental activities, task and element durations, task frequency, task allocation, task complexity, environmental conditions, necessary clothing and equipment, and any other unique factors involved in or required for one or more people to perform a given task. Task analysis emerged from research in applied behavior analysis and still has considerable research in that area. Information from a task analysis can then be used for many purposes, such as personnel selection and training, tool or equipment design, procedure design (e.g., design of checklists or decision support systems) and automation.
Business process mapping refers to activities involved in defining exactly what a business entity does, who is responsible, to what standard a process should be completed and how the success of a business process can be determined. Once this is done, there can be no uncertainty as to the requirements of every internal business process. A business process illustration is produced. The first step in gaining control over an organization is to know and understand the basic processes (Deming, 1982; Juran, 1988; Taylor, 1911). ISO 9001 requires a business entity to follow a process approach when managing its business, and to this end creating business process maps will assist. The entity can then work towards ensuring its processes are effective (the right process is followed the first time), and efficient (continually improved to ensure processes use the least amount of resources).
Patient-Centredness
(UK Dept of Health, 2005)
dilemmas in the course of their everyday work, just as do IIMS and RCA. What these initiatives have in common is a twofold development. On the one hand, they push down to frontline staff the responsibility to take decisions about what to report, what to recommend, what to disclose, and what services to provide. On the other hand, all these decisions are subject to increasing organisational and public visibility and feedback. (Iedema, 2006: 157-8)
Excerpt (pp.162-3):
Excerpt (pp.162-3):
..Upon observing and filming these heterogeneous and dynamic interactions, it became evident that the liminal space of the corridor provided a crucial resource and site for exchanging knowledge and decisions about patients, checking and confirming the significance of norms and rules, and engaging in immaterial labour to further peoples interpersonal relationships, agendas and concerns (Iedema, Long et al 2005). During a discussion about hospital organization, an infection-control clinician commented:
Corridor conversations. God, the place runs on them. We call them Corridor Conferences - we have them just outside the ward, and in the corridor outside the kiosk, youre always meeting people there and getting things sorted out You get more decisions made in Corridor Conferences than you do in meetings sometimes I reckon.
Activity Theory Actor-network theory Community of practice theory Conversation analysis Conflict Theory Critical discourse analysis Critical Realism Critical Theory Deconstruction Discourse analysis Dramaturgical analysis Ethnography Ethnomethodology Feminist theory Foucauldian Discourse analysis Grounded theory Hermeneutics Interactionism Interpretivism Knowledge management Knowledge-based view
Functionalism
Systems Theory
Objective
Gronn (1983)
Activity Theory
Gronn (1983)
Activity Theory
Iedema et al., (2006) Heath et al., (2002) Gronn (1983) Marshall & Stewart (1981)
Workplace Studies
Activity Theory
Objective
Workplace Studies
Conclusion References
For the lecture: HBR Debate (1992) MBA: is the traditional model doomed?. Harvard Business Review, Nov-Dec: 128-40. For the seminar: Fox, S. (1994a) Debating Management learning: I Management Learning, 25, 1: 83-93. Extra Reading Fox, S. (1994b) Debating Management learning: II. Management Learning, 25, 4: 579-97.